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#5,911
minimal said:
I do not own an umi, but that is definitely something I would email about to inquire about an exchange or return. That is unacceptable...
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Love Of My Life said:
That is clearly a flaw. You should insist on a return & nothing short of that, IMO
It's totally unacceptable
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windnocturne said:
Agree!
Please keep us updated. I believe there was a PF member who had a similar issue with her neuf mini and was able to exchange the bag without much fuss if I recall correctly.
However, Polene really should improve their QC checks before shipping out their bags! I almost feel like sending them an email to tell them so, if not they are turning away so many potential customers who would rather pay for more expensive bags with better QC.
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frenziedhandbag said:
100% agree.
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Thank you all :) I did reach out yesterday and will defo keep you posted!
 
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#5,912
Hey all! Just received my Numero Un Nano and I really love it! Just had a curious quesiton. I think mine might have been used? It's not a huge deal but want to confirm with others who had this. The back pocket definitely came creased (as if something was put in there). If anyone can confirm if their's came the same way that'd be appreciated! Otherwise I'm happy! Really lightweight and easy to carry. Thanks! 20220906_102257.jpg20220906_102641.jpg
 
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#5,913
Abirdloverr said:
Hey all! Just received my Numero Un Nano and I really love it! Just had a curious quesiton. I think mine might have been used? It's not a huge deal but want to confirm with others who had this. The back pocket definitely came creased (as if something was put in there). If anyone can confirm if their's came the same way that'd be appreciated! Otherwise I'm happy! Really lightweight and easy to carry. Thanks! View attachment 5604924View attachment 5604922
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So pretty! I have this same cutie in black and one in camel and LOVE them both so much. I reach for them both very frequently. I honestly don't remember the crease issue with mine but maybe others have noticed. Are there any other signs of use you saw?
 
#5,916
To all who own the Numero Un (the large one): Could someone please kindly measure for me the width of the shoulder strap? Can't find it anywhere, and I assume it's wider than the one on the Nano. I'm playing with the idea of making a diy backpack... :graucho:
 
#5,917
Abirdloverr said:
Hey all! Just received my Numero Un Nano and I really love it! Just had a curious quesiton. I think mine might have been used? It's not a huge deal but want to confirm with others who had this. The back pocket definitely came creased (as if something was put in there). If anyone can confirm if their's came the same way that'd be appreciated! Otherwise I'm happy! Really lightweight and easy to carry. Thanks! View attachment 5604924View attachment 5604922
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I don’t think it looks used, my LV cardholder looked like this and i read it was normal online. Either way this wouldn’t bother me too much since the pocket is on the back.
 
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#5,922
buluuuu said:
Hey all, I just received the Umi in Clay but upon closer inspection the leather seemed to be damaged on one side, but the other side looks completely fine so want to double check with the Umi owners to see whether it's a common issue?

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Honestly, sometimes I see people talking about crooked stitches or crooked/uneven folds and I personally don't find issues with any of that. However, this looks pretty ugly and I wonder if the damage will only get worse as you try to use it. That looks like it's cracking or peeling apart already? Get an exchange or your money back.
 
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