Should I tell the seller that I am escalating this to a dispute? Or just do it? What happens during a dispute? I've never had to escalate a claim before..
No, you don't need to tell them, the Ebay system will send them a message and tell them what they need to do. Include information in your claim about having contacted the seller multiple times and them not shipping. Ebay may give the seller time to respond and they will let you know that and also tell you when you can expect a refund. Enough time has passed for you to do that, and Ebay will sort it out for you. After you open a claim and escalate, I would just ignore all communication from the seller, because they may get nasty or personal or try to make you feel bad, so just ignore and let Ebay deal with them.Should I tell the seller that I am escalating this to a dispute? Or just do it? What happens during a dispute? I've never had to escalate a claim before..
So I filed my case today, and the seller responded to the claim with this message:
"i have been told my manager that the guy that works in the shipping department messed up on the shipping, and there have been orders on back hold, i am very sorry for all of the trouble."
What should I do? Be more patient with the seller? Escalate to a dispute? Or request my money back? I really want these sunglasses... but I am kinda worried about them now. My paranoia is leading me to believe that these are like, being bought oversees and she hasn't recieved them yet... or something. :/
isnt the seller required to ship within 7 days of receiving payment per ebay rules?
So I sent her a warning stating I want a refund, or I am escalating and the seller says:
"ok let me get all the information from my manager"
this is going nowhere. I'm escalating now.
What would she have to do for me to lose the case? I just don't want to escalate and lose all hope of getting my money back. then I am out money AND the item I bought.
So I sent her a warning stating I want a refund, or I am escalating and the seller says:
"ok let me get all the information from my manager"
this is going nowhere. I'm escalating now.
What would she have to do for me to lose the case? I just don't want to escalate and lose all hope of getting my money back. then I am out money AND the item I bought.
any updates? Curious how this is going to go!