Personalized/ Mon Monogram Club

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,271
RhondaE said:
I have to stick up for myself...If someone decides to assit thats fine but if not I'm covered. When it comes to spending money like this there are no exceptions! You work hard for your money. Hopefully you get what you want.
Click to expand...

Well, I loved my bag... So all I really wanted was a replacement... If it was a bad batch, then the crisis should be averted with a replacement.

I don't think it will be my everyday bag anymore like it was, though. Which is kind of sad because it's too pretty to sit in my closet.

But that's ok. All the more reason to pick up a Speedy B DE which I've been lusting over ;)
 
#3,273
the1kayladawn said:
Well, I loved my bag... So all I really wanted was a replacement... If it was a bad batch, then the crisis should be averted with a replacement.

I don't think it will be my everyday bag anymore like it was, though. Which is kind of sad because it's too pretty to sit in my closet.

But that's ok. All the more reason to pick up a Speedy B DE which I've been lusting over ;)
Click to expand...

I understand. My Mon Mono NF GM was taken in and I received a refund. I loved my bag as well and I think I'm going to take the chance and order again around the end of the year....I too have found another bag I've been lusting over!!!!!!!!!!
 
#3,274
the1kayladawn said:
I think she was the "leather goods specialist". I can tell you right now that my next purchases will not go to her.... It's too bad that I don't stick up for myself too much. She was sitting there looking at it really closely for like 5 minutes and rubbing her finger over it and looking and "hmmm"ing.... Ugh. She didn't say much. I might email the store and ask for an update.
Click to expand...

Call me picky but unless she was Louis Vuitton herself,I'd still complain.
Your problem had been resolved and the way it seems like she was examining it ,she acted like she got to decide how the return was going to go.
SA will keep acting like this towards customers ,if we don't do anything about it. These people are there to HELP us, not make us feel inferior because they sell high dollar goods.
 
#3,276
specme said:
Call me picky but unless she was Louis Vuitton herself,I'd still complain.
Your problem had been resolved and the way it seems like she was examining it ,she acted like she got to decide how the return was going to go.
SA will keep acting like this towards customers ,if we don't do anything about it. These people are there to HELP us, not make us feel inferior because they sell high dollar goods.
Click to expand...

Yeah... I find that at my local LV, they make me and my sister (and most of the other people I know that shop there) feel REALLY inferior... Which is terrible, because we spend a lot of money there.... Both of us are nervous to even go in there with the full intention of buying something.
 
#3,277
specme said:
Call me picky but unless she was Louis Vuitton herself,I'd still complain.
Your problem had been resolved and the way it seems like she was examining it ,she acted like she got to decide how the return was going to go.
SA will keep acting like this towards customers ,if we don't do anything about it. These people are there to HELP us, not make us feel inferior because they sell high dollar goods.
Click to expand...

I AM FURIOUS--- That same SA emailed me this morning to tell me it would be a 2 week wait; which made me so happy.

THEN; She emailed me 5 minutes ago to tell me it will now be an estimated arrival time of SEPTEMBER 2nd.....

I AM SO ANGRY.... I don't even WANT IT now.... I waited 10 weeks THE FIRST TIME AROUND, only for it to chip after one month... AND NOW it's getting to be just as ridiculous!!!

Advice anyone :'( What should I do. Demand a refund? I'm not good at this.
 
#3,278
the1kayladawn said:
I AM FURIOUS--- That same SA emailed me this morning to tell me it would be a 2 week wait; which made me so happy.

THEN; She emailed me 5 minutes ago to tell me it will now be an estimated arrival time of SEPTEMBER 2nd.....

I AM SO ANGRY.... I don't even WANT IT now.... I waited 10 weeks THE FIRST TIME AROUND, only for it to chip after one month... AND NOW it's getting to be just as ridiculous!!!

Advice anyone :'( What should I do. Demand a refund? I'm not good at this.
Click to expand...

I say refund! I'm going to order a new one later this year. Not sure what else is on your wish list but I'd pick something else.
 
#3,279
the1kayladawn said:
I AM FURIOUS--- That same SA emailed me this morning to tell me it would be a 2 week wait; which made me so happy.

THEN; She emailed me 5 minutes ago to tell me it will now be an estimated arrival time of SEPTEMBER 2nd.....

I AM SO ANGRY.... I don't even WANT IT now.... I waited 10 weeks THE FIRST TIME AROUND, only for it to chip after one month... AND NOW it's getting to be just as ridiculous!!!

Advice anyone :'( What should I do. Demand a refund? I'm not good at this.
Click to expand...

You really need to get in touch with a Store Manager. I guess the question is...what do you want? Whatever you want, if that's another Mon Mono, or a refund, or another bag, that is what you should ask for and what you should get within your timeframe. This really is ridiculous and they need to put you ahead of the waiting list...seriously.
 
#3,280
ssangit said:
You really need to get in touch with a Store Manager. I guess the question is...what do you want? Whatever you want, if that's another Mon Mono, or a refund, or another bag, that is what you should ask for and what you should get within your timeframe. This really is ridiculous and they need to put you ahead of the waiting list...seriously.
Click to expand...

I just sent an email to her requesting a refund or store credit... I will be satisfied with either.

I thought about it, and look at this math; and how ridiculous it truly is...

I paid for the bag January 2. I received it in late March.... One month later in April it was chipped; we did not come to the resolution that I would get a replacement until July 2, at which point I had to surrender the bag to them... Given that it would no doubt be disposed of, I thought I would get to at least use this bag until the replacement arrived.... But nope.

So now, if I wait until September 2 to get the bag, for the year of 2012 I would have spent HALF A YEAR waiting for this bag, and only carried it for half... That's assuming I even get it by September 2, which given their current track record, I don't have much faith in that happening.

6 months is too long to be waiting for this bag, whether it comes from France... OR MARS... It's truly unacceptable.

Thanks for your support and advice ladies; and sorry all for hijacking this thread for my issue... I WAS JUST SOOOO UPSET. I'm calm now. :)
 
#3,282
the1kayladawn said:
I AM FURIOUS--- That same SA emailed me this morning to tell me it would be a 2 week wait; which made me so happy.

THEN; She emailed me 5 minutes ago to tell me it will now be an estimated arrival time of SEPTEMBER 2nd.....

I AM SO ANGRY.... I don't even WANT IT now.... I waited 10 weeks THE FIRST TIME AROUND, only for it to chip after one month... AND NOW it's getting to be just as ridiculous!!!

Advice anyone :'( What should I do. Demand a refund? I'm not good at this.
Click to expand...

Yup ! Tell them you changed your mind because of :
#1- the time change in delivery of your new bag( some replacement bags have had a rush order put on them & yours was not ).
#2- you changed your mind bc of how nasty that lady was . You feel that with how she treated you after the replacement was already approved that they must not need your business .
Tell them you can always shop online or another store.
 
#3,283
the1kayladawn said:
Would it be terrible to cancel my order now and re-order in like a year when I'm not so bitter about it?
Click to expand...

No! I don't think it would. Just let them know you don want to wait that long and you want to make another purchase. But you need to talk to a manager like the others suggested.
 
You must log in or register to reply here.
Top