Personalized/ Mon Monogram Club

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#3,263
RhondaE said:
If I were to get a new one my SA said she would have them rush the bag so I wouldn't have to wait the 6-8 weeks.
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My original SA moved to Hong Kong; She helped me out for about 90 percent of the process of finding out what could be done about my bag.

Then she left; so I was passed on to this other lady who was TERRIBLY RUDE. She made me feel like she couldn't believe I was returning a bag for such a small amount of chipping. In my opinion there shouldn't be any chipping after one month.......

So I doubt she put a rush on it for me.
 
#3,264
the1kayladawn said:
My original SA moved to Hong Kong; She helped me out for about 90 percent of the process of finding out what could be done about my bag.

Then she left; so I was passed on to this other lady who was TERRIBLY RUDE. She made me feel like she couldn't believe I was returning a bag for such a small amount of chipping. In my opinion there shouldn't be any chipping after one month.......

So I doubt she put a rush on it for me.
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I would seriously complain to the store manager about that SA. Her attitude and opinion wasn't needed with an issue that had already been solved ! She was there to help you and it's clearly with her attitude she wasn't . Also did you ask her if what she would've done if it was her money and her bag that happened to?
People like that annoy me !
 
#3,267
These are all so gorgeous! Does anyone know if there is an LV around Philadelphia that takes orders for every kind of bag? Or is my best bet going to an NYC store? Am I able to get small items monogrammed? What is the monogram fee?
 
#3,268
the1kayladawn said:
My original SA moved to Hong Kong; She helped me out for about 90 percent of the process of finding out what could be done about my bag.

Then she left; so I was passed on to this other lady who was TERRIBLY RUDE. She made me feel like she couldn't believe I was returning a bag for such a small amount of chipping. In my opinion there shouldn't be any chipping after one month.......

So I doubt she put a rush on it for me.
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You need to talk to the mgr. You're spending too much of your hard earned money for her to treat you like that. I won't tolerate it. I would've asked to work with another SA.
 
#3,269
specme said:
I would seriously complain to the store manager about that SA. Her attitude and opinion wasn't needed with an issue that had already been solved ! She was there to help you and it's clearly with her attitude she wasn't . Also did you ask her if what she would've done if it was her money and her bag that happened to?
People like that annoy me !
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RhondaE said:
You need to talk to the mgr. You're spending too much of your hard earned money for her to treat you like that. I won't tolerate it. I would've asked to work with another SA.
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I think she was the "leather goods specialist". I can tell you right now that my next purchases will not go to her.... It's too bad that I don't stick up for myself too much. She was sitting there looking at it really closely for like 5 minutes and rubbing her finger over it and looking and "hmmm"ing.... Ugh. She didn't say much. I might email the store and ask for an update.
 
#3,270
the1kayladawn said:
I think she was the "leather goods specialist". I can tell you right now that my next purchases will not go to her.... It's too bad that I don't stick up for myself too much. She was sitting there looking at it really closely for like 5 minutes and rubbing her finger over it and looking and "hmmm"ing.... Ugh. She didn't say much. I might email the store and ask for an update.
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I have to stick up for myself...If someone decides to assit thats fine but if not I'm covered. When it comes to spending money like this there are no exceptions! You work hard for your money. Hopefully you get what you want.
 
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