Personalized/ Mon Monogram Club

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#3,196
specme said:
Keep us posted in what happens. Good luck !
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****UPDATE****
Just dropped off the bag. They took pictures and kept her just in case she needs to be sent off for further observation. She said they would send the pictures first. I was given written documentation. I should be contacted in about a week.
 
#3,197
RhondaE said:
****UPDATE****
Just dropped off the bag. They took pictures and kept her just in case she needs to be sent off for further observation. She said they would send the pictures first. I was given written documentation. I should be contacted in about a week.
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Where are they sending the pics? So you have to wait and see if you get an exchange or refund?
 
#3,198
JadaStormy said:
Where are they sending the pics? So you have to wait and see if you get an exchange or refund?
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If I remember correctly she's sending them to the QC in France. They'll review the pics and if they ask for the bag she has it to send off. I did ask her if it had to be replaced do I have the option of getting another bag or getting a gift card for the amount and she said no to the gift card. She stated the bag would be replaced. I do need to note this is not my original SA. But she said she would tell my SA of the instance so I'm waiting to hear from her.
 
#3,199
RhondaE said:
If I remember correctly she's sending them to the QC in France. They'll review the pics and if they ask for the bag she has it to send off. I did ask her if it had to be replaced do I have the option of getting another bag or getting a gift card for the amount and she said no to the gift card. She stated the bag would be replaced. I do need to note this is not my original SA. But she said she would tell my SA of the instance so I'm waiting to hear from her.
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Whoa, that doesn't seem fair. You should have the option to get something else! What if it chips again? You just got the bag last month. Personally I would make a fuss if you really want to get something else. I'd even show pics from this thread.
 
#3,200
JadaStormy said:
Whoa, that doesn't seem fair. You should have the option to get something else! What if it chips again? You just got the bag last month. Personally I would make a fuss if you really want to get something else. I'd even show pics from this thread.
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I checked my receipt and it was delievered to me in May. So its been 2 months which still isn't a long time. When I speak to my original SA I'll see what she says. I dont like speaking to SA's outside of her. I am worried about it chipping again which is why I asked about the giftcard.
 
#3,201
Was the other SA you talked to the manager? Outside of your SA the only person I would talk to is the manager. I would be firm about the store credit and maybe politely say your only other option would be a chargeback with your cc company. I hope it all works out!
 
#3,202
JadaStormy said:
Was the other SA you talked to the manager? Outside of your SA the only person I would talk to is the manager. I would be firm about the store credit and maybe politely say your only other option would be a chargeback with your cc company. I hope it all works out!
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No I don't think she was a manager. I'm going to find out when my SA works and go see her.
 
#3,203
RhondaE said:
****UPDATE****
Just dropped off the bag. They took pictures and kept her just in case she needs to be sent off for further observation. She said they would send the pictures first. I was given written documentation. I should be contacted in about a week.
Click to expand...

You got me nervous. I got mine in April right before you got yours. I haven't used mine yet. Now I feel like I need to 'rush' and use it just to see if it chips. Did the store give you a hard time?
 
#3,204
MyDogTink said:
You got me nervous. I got mine in April right before you got yours. I haven't used mine yet. Now I feel like I need to 'rush' and use it just to see if it chips. Did the store give you a hard time?
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No she didn't give me a hard time. She was nice and understanding.
 
#3,205
MyDogTink said:
You got me nervous. I got mine in April right before you got yours. I haven't used mine yet. Now I feel like I need to 'rush' and use it just to see if it chips. Did the store give you a hard time?
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Yes you do need to use it. Sorry if you feel rushed to use it . But if you use it later and it chips ,they probably won't care that you wait months to use it and might not be as willing to accommodate you .
 
#3,206
specme said:
Yes you do need to use it. Sorry if you feel rushed to use it . But if you use it later and it chips ,they probably won't care that you wait months to use it and might not be as willing to accommodate you .
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Ok. Using it today for first time. Thanks for the encouragement!
 
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