DAY 3
I signed up again this morning because I just wanted to validate my jewelry SA’s statement on how one may not receive anymore appts once approved with one, why not right?
In the morning I received an email reply from my jewelry SA telling me my necklace arrived and also congratulated me on the very nice bag I scored. I thought that was nice that she checked on appts for me as promised.
Outfit of the day: I only brought 3 outfits with me to maximize luggage space for shopping (lol) so I had to mix and match some pieces I had already worn - Celine heather gray sweater, dark gray skinny jeans, Celine khaki trench coat, eperon d’or bandana cashmere scarf, mini Roulis in black
I went back to FSH around 2pm and before checking in with my jewelry SA I made a final attempt at the wallet dept and low and behold they had a fresh delivery - I was able to find a Calvi and 24 change purse both in the new mauve sylvestre color!
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I then tried my luck and asked if there were any rodeos - she explained per store policy rodeos are only offered with leather appts. I told her I did receive an appt and did purchase a bag the day prior but there were none available and wanted to see if she could help me. She smiled, said alright and asked if there were any colors I was looking for, I braved it and asked for solid black or solid dark green. She scrolled and scrolled and then said there may be an MM size but no guarantees and off she went! Less than 5 mins later she returned to ask me to follow here (LOL YES FOR A RODEO?!), and she opened the box and there it was, black rodeo in MM size! I thanked her profusely and she was very happy for me.
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My final stop was to visit my jewelry SA on the 2nd floor - she gave me 2 cheek pecks (guess she was happy to see me!). Unfortunately the choker didn’t look as good as I had imagined it fit a bit longer than a choker and I didn’t love that look, so I passed on it. She then went back, came out with another tray and showed me the bracelet version of the gold Kelly chaine choker I ordered with her, said one arrived in each size and urged me to try it on. I fell in love with the style and took it!
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She said it would be a nice tide over until I have the matching choker. We made more small talks and she showed me photos of her baby son and her dog and I shared cat photos with her lol.
Evening rolled around and I was rejected for the final 5th time.
What I have learned from this trip:
- Don’t give up even with rejected appts
- Always sign up for an Appt no matter what, absolutely no appt can be granted is there is no record of an attempt
- Be very sincere and polite when speaking with concierge, try not to push or argue as you will not get accommodated and they will remember you when you return the next day
- Buying less popular categories could potentially help with getting a bag appt, but only buy what you love
- Braving the system with a friend helps ease stress
- Knowing the brand and the items you are looking for help break the ice with SAs, they appreciate enthusiasm toward the brand and in turn they will try harder to accommodate you
- Having a French female SA that is slightly younger (30’s) tend to be more accommodating, I am Asian and personally observed most Asians were paired with Asian SA’s, in my past experiences I always had terrible experiences when paired with Asian SAs
- SA’s at FSH are humans too and they very much appreciate your return in kindness and sincerity
- Overall there is almost always a work around with their “rules” , it all depends on your luck / who you are dealing with - same SA doing cross category selling, same day appt accommodation, SA sharing direct email addresses with clients, rodeos being sold outside of leather appt, etc
