So I went to the store and got a little catalogue. The first lady working there was awesome, she was really passionate about the product and clearly loved what she did. Great right? Well I took the book home to go through, when I decided which beads I wanted to get started with I went back. The second girl there was so rude. She kept telling me that I needed to pick my chain and clasp first. I mean, I understand that. But I wanted to see a few of the beads so I could decide which ones I wanted to pair up. She refused. I didn't understand why I couldnt just see the 3 beads together. This totally ruined my first TB purchase. I left with nothing and I was told to go home again, with the book...again...and circle the beads I wanted and come back. I want to go back, but I know if I do. I'll be THAT customer that complains. so frustrating. Sorry. end vent.