AS for the SA's not knowing about new Pandora - I find that soooo frustrating, if that is all you sell (or it's a good chunk of your business) it should be your job to know what is going on. I have had several SAs just outright make stuff up about Pandora. One told me that Pandora did NOT make wooden beads and I must have them confused with another brand of beads, another said there were no heart Murano's and if there were then they would not be released in Aus as "every country has different beads" ...um, no they don't, there are a couple of Charity beads that are specific to a country, otherwise all the beads are identical.