Online Order

[vvendyu]

Thank you for the feedback! I enjoy the bracelet but se online service is really miserable. In Europe we don’t have a Live Chat. I’ll try to make a call today. I asked twice previously, but was told, they don’t have a cleaning kit and they’ll send me once they have. It was am more than a month ago...

Oh that is quite annoying. If you every get the chance to go into the store, remember to get a SA’s business card. They are much more prompt in resolving your issues. My SA wrote the wrong serial number on the certificate. Customer service said that I had to go back to the store to resolve the issue. So I tried looking for the SA’s email and spoke to him. He said he will mail the correct one to me.
I hope you get a cleaning kit. With the amount that we are spending, it should come the purchase automatically.

 

[Mirartista]

Indeed it should come with a purchase and I was expecting it. When I made a call to change from size 17 to 16 I told I want a kit. SA (on a phone line told me she’ll send one once they have it.

actually I made a call and she told me she’ll be able to send me a kit before Christmas. I can’t believe it takes so long. I told her to get one for me from a store. After what she replied online boutique and stores are separate things and suggested me to call and so on. I can’t believe I got such miserable customer support. Never ever I’ll buy online. That even makes a bad taste for all Cartier house...

and you’re very lucky to get an appropriate support. That’s what I’ll expect from any luxury house.

Oh that is quite annoying. If you every get the chance to go into the store, remember to get a SA’s business card. They are much more prompt in resolving your issues. My SA wrote the wrong serial number on the certificate. Customer service said that I had to go back to the store to resolve the issue. So I tried looking for the SA’s email and spoke to him. He said he will mail the correct one to me.
I hope you get a cleaning kit. With the amount that we are spending, it should come the purchase automatically.

 

[vvendyu]

Indeed it should come with a purchase and I was expecting it. When I made a call to change from size 17 to 16 I told I want a kit. SA (on a phone line told me she’ll send one once they have it.

actually I made a call and she told me she’ll be able to send me a kit before Christmas. I can’t believe it takes so long. I told her to get one for me from a store. After what she replied online boutique and stores are separate things and suggested me to call and so on. I can’t believe I got such miserable customer support. Never ever I’ll buy online. That even makes a bad taste for all Cartier house...

and you’re very lucky to get an appropriate support. That’s what I’ll expect from any luxury house.

Its just so happens that I was in the process of ordering a love ring online this weekend. (My first online purchase, I usually go to the store but I been very busy). I spoke to customer service and they informed me that the cleaning kits don't come with all purchases. But she will put a note in my order to have one sent with my purchase. However, she later informed me that they were out of cleaning kits and she will sent one to me when it comes back in stock. I guess they are out of stock in the U.S. as well.

I purchased from Cartier store three times and I have only receive the cleaning kit once. I have purchased a Panthere watch (I got a cleaning kit without asking), love bracelet (no cleaning kit), and trinity ring (no cleaning kit). I have read threads where SA gifts their clients with notebooks, key chains, champagne, and etc. I dont think asking for a cleaning kit is asking for too much when we are spending thousands of dollars.

 

[Mirartista]

Its just so happens that I was in the process of ordering a love ring online this weekend. (My first online purchase, I usually go to the store but I been very busy). I spoke to customer service and they informed me that the cleaning kits don't come with all purchases. But she will put a note in my order to have one sent with my purchase. However, she later informed me that they were out of cleaning kits and she will sent one to me when it comes back in stock. I guess they are out of stock in the U.S. as well.

I purchased from Cartier store three times and I have only receive the cleaning kit once. I have purchased a Panthere watch (I got a cleaning kit without asking), love bracelet (no cleaning kit), and trinity ring (no cleaning kit). I have read threads where SA gifts their clients with notebooks, key chains, champagne, and etc. I dont think asking for a cleaning kit is asking for too much when we are spending thousands of dollars.

I agree with you - it’s not too much at all! It’s annoying and disappointing.

Congratulations to your new ring! What color did you get?
Wow! Panthere watch! Would you post a photo here? I bet it’s amazing!

I’m wondering how is it in Tiffany. I’ve got a ruby ring this year and want to clean it. Do you know if they make it in stores?

 

[vvendyu]

I agree with you - it’s not too much at all! It’s annoying and disappointing.

Congratulations to your new ring! What color did you get?
Wow! Panthere watch! Would you post a photo here? I bet it’s amazing!

I’m wondering how is it in Tiffany. I’ve got a ruby ring this year and want to clean it. Do you know if they make it in stores?

Thank you! I got the yellow gold love wedding band. It’s coming in later today so I’ll take a photo of what Is included with the order.

Here is a photo of my pathere watch. It’s in the size small. I love it!

 

[avcbob]

Although receiving swag is always fun when making a large purchase, I've found the cleaning kits to be more fluff than anything really useful. Many years ago a Cartier SA 'slipped' me a cleaning cloth that they use in the store, which I've found very useful for a quick shine. For a deep cleaning, my wife and I use a soft toothbrush and some Windex. We've found this method to be at least as good, and maybe better than the official cleaning kit. The gifts we've found more useful were the travel pouches of various sizes, which although we'll probably spend time in a special place for this one day, they also work great with non Cartier jewelry!

Love your stack!!

Thank you! I got the yellow gold love wedding band. It’s coming in later today so I’ll take a photo of what Is included with the order.

Here is a photo of my pathere watch. It’s in the size small. I love it!

 

[vvendyu]

Although receiving swag is always fun when making a large purchase, I've found the cleaning kits to be more fluff than anything really useful. Many years ago a Cartier SA 'slipped' me a cleaning cloth that they use in the store, which I've found very useful for a quick shine. For a deep cleaning, my wife and I use a soft toothbrush and some Windex. We've found this method to be at least as good, and maybe better than the official cleaning kit. The gifts we've found more useful were the travel pouches of various sizes, which although we'll probably spend time in a special place for this one day, they also work great with non Cartier jewelry!

Love your stack!!

Thank you

 

[vvendyu]

Thank you

My love ring came in and this is what it came with! A Cartier bag, certificate, maintenance booklet, and a perfume sample. No cleaning cloth or travel pouch.

 

[Mirartista]

My love ring came in and this is what it came with! A Cartier bag, certificate, maintenance booklet, and a perfume sample. No cleaning cloth or travel pouch.

Your stack is amazing! I also have a tennis bracelet on my wishlist. Don’t you mind to tell me how many carats is it? And is it ok for 24/7?

yes, it’s really a bit pity not to get some extra, but let us forget it and enjoy the LOVEs!

 

[vvendyu]

Your stack is amazing! I also have a tennis bracelet on my wishlist. Don’t you mind to tell me how many carats is it? And is it ok for 24/7?

yes, it’s really a bit pity not to get some extra, but let us forget it and enjoy the LOVEs!

I think mine is a little under 3 carats because I had it shorten. It cost me approximately $2,500. I wear it everyday but I do remove it when I'm at the gym. I wear it in the shower and bed, have not had an issue with it. If I'm going to spend money on it, I'm going to wear it everyday and get my cost per wear. lol

 

[vvendyu]

Here is the ring on!

 

[Mirartista]

I think mine is a little under 3 carats because I had it shorten. It cost me approximately $2,500. I wear it everyday but I do remove it when I'm at the gym. I wear it in the shower and bed, have not had an issue with it. If I'm going to spend money on it, I'm going to wear it everyday and get my cost per wear. lol

Thanks for your reply. That’s a very good price! The best I could find is 4500€ for 1.5 carats. Could you please give me a tip where I should search?

I totally agree with your words- if something costs so much it suppose to make me happy on a daily basis

 

[Mirartista]

Here is the ring on!

You have a perfect taste (and nice hands btw!)
I also have wedding rings and wanted a new ring for my small finger but am in doubt if it would be comfortable (if the rings rub each other). Maybe I just should get it a try.
What about yours? It looks amazing!

 

[vvendyu]

Thanks for your reply. That’s a very good price! The best I could find is 4500€ for 1.5 carats. Could you please give me a tip where I should search?

I totally agree with your words- if something costs so much it suppose to make me happy on a daily basis

I purchased mine from a jeweler in NYC. However, the Clear Cut has a 2.25 carat diamond tennis bracelet for $2,500 https://theclearcut.co/products/everyday-diamond-tennis-bracelet. They work very closely with clients to make some custom pieces as well. Blue Nile is another site that I would suggest looking at.

 

[vvendyu]

You have a perfect taste (and nice hands btw!)
I also have wedding rings and wanted a new ring for my small finger but am in doubt if it would be comfortable (if the rings rub each other). Maybe I just should get it a try.
What about yours? It looks amazing!

Aw Thank you! You’re so sweet. This is my current stack and it is extremely comfortable. My boyfriend won’t let me wear the love ring until Christmas because it’s an early Christmas present. However, it seems very comfortable next to my other rings.

I have too many rings that I love and not enough fingers ha!