Ok. Now I am annoyed.

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#181
xiaoxiao said:
Tamarind, it's amazing that it seems like you already know me for awhile! Yes, I do want to believe them... And you're right, probably because it WILL make things much easier.
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xiaoxiao, if it seems like I have known you a while, it's because I understand how you feel and I have been in similar situations before, not having to do with Hermes but plenty of other things. I too want to believe the best in people and it is against my nature to accuse someone of not treating me right. However, I have been burnt a few times because of this, and I have had to become less trusting, and now I look out more for myself.
There was one situation a few years ago involving some furniture, when I kept being nice and understanding to this one particular seller because I so wanted to believe her and it would have been such a headache if my suspicion had been right about her. In the end, I had to face reality and solve the problem myself without her, and it was a hard lesson. I let her string me along for a very long time because I just didn't want to deal with the outcome. But I wasn't able to avoid it forever.
I think it's a great plan to bring someone who will be supportive of you. Wishing you the best of luck...keep us posted, I know you will sort this out.
 
#183
I hope this all has a great happy ending! You never know. The spa and hardware exchange may get you more money in the end and that is what it is all about! Good luck!
 
#184
(1) I *do not* think it's coincidental that you got a response, *after* this thread. My take >> the store owner is a tPFer / tPF lurker.

(2) There is a whole lot of BS.

(3) The seller *should be* made known to the mods for their consideration whether or not to strike them off the list. What has happened to you, is unacceptable and I personally do not give two hoots if the reseller had done well in the past. A reseller is almost as good as the last sale done. A good reseller would be very consistent.
 
#185
mrssparkles said:
(1) I *do not* think it's coincidental that you got a response, *after* this thread. My take >> the store owner is a tPFer / tPF lurker.

(2) There is a whole lot of BS.

(3) The seller *should be* made known to the mods for their consideration whether or not to strike them off the list. What has happened to you, is unacceptable and I personally do not give two hoots if the reseller had done well in the past. A reseller is almost as good as the last sale done. A good reseller would be very consistent.
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^I agree with all of these points 100%. I hope you let the mods. know who this reseller is. If I ever wanted to make use of a reseller in NYC, I would afraid to contact any of them because I don't know who you are dealing with.
 
#186
I agree with mrssparkles and Encore Hermes, I would hate to find we have another TPFer in the same situation in a few months time because we were not aware of who the reseller is and it could have been prevented. People should be able to have all the information including who the seller is, so they can make an informed decision as to whether to deal with them or not.
 
#188
I completely hear you guys, MrsS and Ms Birkin. I will go see her tomorrow in person and post back. At this point, especially if people think she's one of us, then I would want to hear her what she has to say. At the very least, she should have an opportunity to be heard as well...

Once again, I am not protecting her ID for no reason, nor am I being a overly nice person, I am just trying to do the right thing, and I think the right thing is after talking to her, seeing the receipt for myself, and confirming it is indeed in H, then see what we are going to do with the hardware change cost and all. We did not discuss who was bearing the cost yesterday, but I have a feeling, as a honest person and reseller would, she would say it's her responsibility. Might be wishful thinking, but I have talked to her before I decided to consign with her, my general feeling is that she is a tough businesswoman, but I have faith she is a reasonable one... It's gotta have a reason why she's been in the business for so long, right? Especially in this business, where reputation is everything...

Haute Couturess: It might not be a bad idea to have that category. After all, consigning a bag is very different than purchasing one... So maybe we would have a category of the best place to consign? Just a thought...
 
#189
hlfinn said:
i am very glad you're going in. i really suggest you get your bag back. with the way they treated you... i would not allow them to make one cent off me and my bag. they should pay for the repairs regardless. if they sent the bag to claude you can't even get it back yourself because it's not in your name right? i would at least call them today and tell them you're coming in tomorrow and want your bag to be there when you get there.

you are being way too nice. who cares if they're bags are authentic? this is not the way you do business with anyone. i appreciate you saying that this thread was not to trash them but in all honesty this is something people should know- whether they're thinking of consigning with them or purchasing bags from them in the future. do you think they would tell someone coming in to buy it that the hardware was recently replaced? my guess is no. you brought your bag in and they're making money off of it- money they would not be making otherwise. to give you the run around, blow you off and then convince you to give them more time is just shocking to me. i knew they were not great people to begin with but this just takes the cake.

and ps. i find it interesting (read: fishy) that the manager couldn't give you any answers (and couldn't reach her boss) and then the store owner told you that the manager should have helped you and that they were supposed to refer questions back to the bag owners. um, what? that makes no sense.

please, i beg you, go get your bag asap.
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ITA. Even if they do sell authentic bags, that alone does not make them a reputable seller IMO. Even if a store sells only authentic bags, there are zillion other things that could make the seller far from "reputable". i've heard of resellers mixing up orders (e.g. sending someone the wrong bag) and then taking weeks/ months to correct the error/refund buyer; i've heard of sellers sending bags stated as brand new but were clearly used/soiled; i've heard of shops taking weeks to ship items even when the buyer paid for express shipping. In all of these cases the bag(s) in question were authentic, so that is not the issue..the issue is basically with customer service and overall attentiveness and responsibility to customers. If a store repeatedly make mistakes (delayed shipping, lost orders, etc) and do not correct it immediately (and instead just gives their customers the run-around) then that makes them a shoddy seller in my book, regardless of whether the bags they sell are authentic or not.
 
#190
I am not saying people should not buy from this reseller, I just think that people should have the right to make an informed decision whether or not to buy from them. As Haute Couturess said they sell authentic items but their customer service is poor, even if other people have had a good experience they should be aware of all experiences to give a balanced view.
 
#191
I, for one, totally agree with you. Thanks for remembering that harsh words once on tPF can never be taken back and someone's entire business is hanging in the balance. I hope everything works out!!

xiaoxiao said:
I completely hear you guys, MrsS and Ms Birkin. I will go see her tomorrow in person and post back. At this point, especially if people think she's one of us, then I would want to hear her what she has to say. At the very least, she should have an opportunity to be heard as well...

Once again, I am not protecting her ID for no reason, nor am I being a overly nice person, I am just trying to do the right thing, and I think the right thing is after talking to her, seeing the receipt for myself, and confirming it is indeed in H, then see what we are going to do with the hardware change cost and all. We did not discuss who was bearing the cost yesterday, but I have a feeling, as a honest person and reseller would, she would say it's her responsibility. Might be wishful thinking, but I have talked to her before I decided to consign with her, my general feeling is that she is a tough businesswoman, but I have faith she is a reasonable one... It's gotta have a reason why she's been in the business for so long, right? Especially in this business, where reputation is everything...

Haute Couturess: It might not be a bad idea to have that category. After all, consigning a bag is very different than purchasing one... So maybe we would have a category of the best place to consign? Just a thought...
Click to expand...
 
#193
I am very doubtful a receipt from H turns up whatever happens, especially showing an order for change of hardware but I agree, I hope it works out fine - and I am sure it will, for the ny shops I know never leave the seller or buyer hanging forever.
 
#194
For all those who are interested in who the reseller is, if you look back on this thread and the "approved" reseller list, you will find the information that will allow you to figure out which one it is. That is what I did. But in deference to xiaoxiao's wishes I won't divulge it now. However, all it takes is a little googling. And, I can tell you, I won't go to that shop in the future, not until I am convinced that this situation was 1) just a very unusual, unfortunate one for this shop and 2) they make it right 10x over to xiaoxiao.
 
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