Ok. Now I am annoyed.
- Thread starter xiaoxiao
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Xiaoxiao, I have only just picked up this thread and I am mortified to hear all the problems you are experiencing. You have been offered lots of great advice by our lovely members, I am sure you will get it resolved today. Just to say I am thinking about you and sending lots of positive energy.
Remember you are in the right here and have done nothing wrong, have courage and go get that bag back.
Big hugs winging their way to you.
Remember you are in the right here and have done nothing wrong, have courage and go get that bag back.
Big hugs winging their way to you.
Another lawyer here. Xiaoxiao, you must get your bag back ASAP (or she can pay you) and go from there. Changing the hardware without your consent is unacceptable.
Itemize all of your correspondence with dates/times--it's surprising how much one forgets later.
Go to the store; it's easy to put someone off on the phone. Take someone with you tomorrow; you'll feel stronger, and he/she can back you up (or at least look after the baby if you're bringing him).
I, personally, would not leave my bag with this store for another day. Too many excuses that don't seem necessary. In this day and age, especially a business owner, everyone checks their e-mail. Also, how do we know it's an accurate cell number? I think you're OK because there is a physical shop, but it just doesn't sound worth the torment to wait uneasily until August 20.
Good luck.
Itemize all of your correspondence with dates/times--it's surprising how much one forgets later.
Go to the store; it's easy to put someone off on the phone. Take someone with you tomorrow; you'll feel stronger, and he/she can back you up (or at least look after the baby if you're bringing him).
I, personally, would not leave my bag with this store for another day. Too many excuses that don't seem necessary. In this day and age, especially a business owner, everyone checks their e-mail. Also, how do we know it's an accurate cell number? I think you're OK because there is a physical shop, but it just doesn't sound worth the torment to wait uneasily until August 20.
Good luck.
I just caught up with this -- the cleaning sounded believable to me (plus thinking of the authentication), but changing the hardware is astounding. I am afraid they are going to try to argue you owe them that money. Please have one of the lawyers here look at your contract as soon as you get it. If she didn't think she could sell it at the price you wanted without extensive refurbishing, she should have discussed it with you and gotten your permission.
I was going to visit this store the next time I am in the city. Not now. Not ever.
I was going to visit this store the next time I am in the city. Not now. Not ever.
I will I will! Thank you so much guys!!! Just one note though, they are STILL a very reputable reseller, selling only authentic stuff (hopefully including mine hahaha). IMO, as a buyer, it's still a great place to be, come on let's think about it, if all the bags get cleaned and hardware changed, it's basically a brand new bag, right? I just want to make sure everybody understands that this is not meant to be thread that is against the store, that would be insanely unfair, especially it's only my side of the story! (As you might know already, I'm a libra, so everything to me as to be fair). It's only meant to be finding a solution to better protect myself... I am not trying to be a good-two-shoes, but I am just thinking how I would want to be treated and essentially, judged in this case, if I am on the receiving end of this...
And thank you SOO SOOO much for EVERYBODY's support... I would love to take someone with me, but all my friends are working (and honestly wouldn't understand anyway) and my best friend (who is a model), moved to the west coast... So I'm pretty much alone here... I might give them a ring today, worst come to worst, I will go with DH tomorrow (when my nanny is here) as a moral support. I just hope he won't think I'm insane! =)
And thank you SOO SOOO much for EVERYBODY's support... I would love to take someone with me, but all my friends are working (and honestly wouldn't understand anyway) and my best friend (who is a model), moved to the west coast... So I'm pretty much alone here... I might give them a ring today, worst come to worst, I will go with DH tomorrow (when my nanny is here) as a moral support. I just hope he won't think I'm insane! =)
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Tamarind, it's amazing that it seems like you already know me for awhile! Yes, I do want to believe them... And you're right, probably because it WILL make things much easier. And also, I just want to be a trusting person, but obviously in this case I'm a little bit stupid (Yes, stupid is the word) about it.
I think facing them and dealing with whatever comes out IS the best way to go too... Just very happy and grateful that all the tPF'ers are not only 'enablers' when it comes to buying H stuff, but also an AMAZING group of enablers when it comes to standing up for yourself!
I know I've been saying this waaaaay too many times, and it might lose its sincerity, but at the risk of that, I still want to say thank you to all of you, primarily taking your time to think of me, sending me good vibes, PM'g me, and just being by my stand (and ON MY SIDE AS WELL!)... Before writing this incident, I've been feeling like sh*t, weak, and just helpless... At least now I'm still feeling like sh*t, stronger, and NOT helpless... Most importantly, I don't think like I'm alone in this anymore...
So thank you all!!!
It is possible to get a bag cleaned quickly if you are a VIP. It is not, that I know of, possible to get hardware changed quickly because the bag has to go to Paris and have it done, and then be shipped back. It takes months and months. If it's the store I have in mind, they have told me themselves that Claude knows they are a reseller, so that would make then a non-VIP by general opinion.
In looking back at all the time I have been reading tPF, I think being a reseller is a hard business to be in. I once thought CDL was not responding to any of my messages. Turns out she was getting them and replying, but I wasn't getting them. Buyers and sellers all have their own stressful problems with transactions. The one thing I must say in support of the store I'm thinking this is is that they do get you the price you want for your bag if they can. They ask you what you want for the bag and then they add their commission on top of that. None of this "We take 50 - 60 percent" stuff where you end up getting 3,500 for your 10,000 purse. But, it woud be nice if they would ask you if it's OK before they send out your item to have changes made to it. That just doesn't fly with me. Also if they really sent it to H to be cleaned (and this owner has told me personally she doesn't think they do a good job so the bags go to a local leather cleaner she prefers) then why the sudden change and timing issues...it all still does not add up, sorry.
In looking back at all the time I have been reading tPF, I think being a reseller is a hard business to be in. I once thought CDL was not responding to any of my messages. Turns out she was getting them and replying, but I wasn't getting them. Buyers and sellers all have their own stressful problems with transactions. The one thing I must say in support of the store I'm thinking this is is that they do get you the price you want for your bag if they can. They ask you what you want for the bag and then they add their commission on top of that. None of this "We take 50 - 60 percent" stuff where you end up getting 3,500 for your 10,000 purse. But, it woud be nice if they would ask you if it's OK before they send out your item to have changes made to it. That just doesn't fly with me. Also if they really sent it to H to be cleaned (and this owner has told me personally she doesn't think they do a good job so the bags go to a local leather cleaner she prefers) then why the sudden change and timing issues...it all still does not add up, sorry.
xiaoxiao...I am just getting caught up with your story today. I do hope that those who offered to go with you for moral support PM you and accompany you to the store! I am exactly like you, I tend to avoid conflict when I am alone but do feel stronger when I have someone else with me. I would totally go with you but I am in the west coast!
Good luck and hope all this gets resolved soon!
Good luck and hope all this gets resolved soon!
No, you really need to bring someone with you. As ASA and KIPP have suggested, just find someone, anyone. Get DH, tell him about the situation, he won't think you're insane. Unfortunately, I've been in quite a few sh*tty situations before and it REALLY helps if you have at least one other person with you. People will take you and the matter more seriously and you will feel more confident too. They can easily brush you off or give you a bunch of bs if you go there by youself, especially since you sound like a really sweet lady. Be sure you don't pay for the spa and hdw change, no matter what reason they give you. It was done WITHOUT your consent.
Okay... I will ask DH to come with me tomorrow then... I don't think I can find anyone who can come with me today... Will keep you guys posted!
i am very glad you're going in. i really suggest you get your bag back. with the way they treated you... i would not allow them to make one cent off me and my bag. they should pay for the repairs regardless. if they sent the bag to claude you can't even get it back yourself because it's not in your name right? i would at least call them today and tell them you're coming in tomorrow and want your bag to be there when you get there.
you are being way too nice. who cares if they're bags are authentic? this is not the way you do business with anyone. i appreciate you saying that this thread was not to trash them but in all honesty this is something people should know- whether they're thinking of consigning with them or purchasing bags from them in the future. do you think they would tell someone coming in to buy it that the hardware was recently replaced? my guess is no. you brought your bag in and they're making money off of it- money they would not be making otherwise. to give you the run around, blow you off and then convince you to give them more time is just shocking to me. i knew they were not great people to begin with but this just takes the cake.
and ps. i find it interesting (read: fishy) that the manager couldn't give you any answers (and couldn't reach her boss) and then the store owner told you that the manager should have helped you and that they were supposed to refer questions back to the bag owners. um, what? that makes no sense.
please, i beg you, go get your bag asap.
you are being way too nice. who cares if they're bags are authentic? this is not the way you do business with anyone. i appreciate you saying that this thread was not to trash them but in all honesty this is something people should know- whether they're thinking of consigning with them or purchasing bags from them in the future. do you think they would tell someone coming in to buy it that the hardware was recently replaced? my guess is no. you brought your bag in and they're making money off of it- money they would not be making otherwise. to give you the run around, blow you off and then convince you to give them more time is just shocking to me. i knew they were not great people to begin with but this just takes the cake.
and ps. i find it interesting (read: fishy) that the manager couldn't give you any answers (and couldn't reach her boss) and then the store owner told you that the manager should have helped you and that they were supposed to refer questions back to the bag owners. um, what? that makes no sense.
please, i beg you, go get your bag asap.
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