Hi guys, thanks for the wait. Just got back, and all things got cleared up - I could not have been happier.
First, thanks for all your advice, and guiding me through the process, especially going to the store - talking to someone face to face makes a whole lot of difference. Second, I am so glad I protected the identity of the store before things get cleared up, and I appreciate you guys who think might know the store respected my wishes to keep it under wrapped. It is true: Someone's livelihood and most importantly, reputation, is at risk, so better to be conservative in this case! And once again, I really appreciate people respecting that!!!
I went with a friend of mine (DH was very sweet for volunteering, but I told him a friend of mine is coming with me). We met up for coffee next door first, then I asked the owner to come for coffee to talk.
We sat down and talked, and it reminded me why the store is so successful, for both the customers and the co-signers.
As the market is getting tougher, the customers demands are higher too. All the bags are cleaned at the H store (not at the cosigner's expense btw), and if the hardware needs to be changed (and often times at the customers' request) , the co-signer would not bear with the burden either. The owner takes the initiative (and take it on to herself), IMO, huge part is because the owner is a perfectionist. And it reflects on the bags sold there. One thing though, it should be clearly communicated with the cosigners what would happen after a bag is dropped off. And I truly believe if in a normal circumstances, it would be. But my impression is that between all the holidays and things have been going on, personally and professionally, a lot of things were not communicated properly until at a later date.
And the good news is someone has made a deposit on the bag, and the deposit was promptly turned over, with an expected date to be paid in full. I cannot be happier because after the bag is cleaned and hardware changed, the bag was sold at a higher price than I expected initially.
All in all, I have learned so much in this experience, and I would like to share this with others (I hope I won't bore you at this point, if I am boring you, please feel free to skip!)
1) Always get the contract within days of dropping off the bag. This is partly my fault for not following up as well, and I learn I should ALWAYS CALL to find out and ask.
2) Clearly communicate your expectation when you consign a bag, for example: 1) Price (ie the cash that will hit you)
3) when will it hit the shelf
4) what the authentication process is (ie if the bag needs to be sent to be cleaned for authentication process)
5) The end date: ie if you need to get your bag back by a certain time, make it very clear to the consigning store
6) In terms of the discount policy, as mentioned by a tPF'er, sometimes stores will offer a discount after the merchandise is shown after certain numbers of days. To avoid frustrating situation later on, make sure to communicate that you do not want your merchandise to be offered at a discounted price.
7)
And the most important thing, make sure you ask about the process. One thing I wish I had done earlier is to sit down and ask all the process of how a bag is being sold. Because in this case, you could choose to do it without having your bag dropped off. I will not elaborate on the actual process, in case there are competitors of the store in the forum, but all I can say is there are more than one ways to sell your bag.
Just make sure you ask!
All in all, I am VERY happy the way the situation being handled, and have to applaud the owner's way of dealing with the situation. I can honestly say not only did she gain my trust going forward, she also gains my friend's trust!
I am, like my bag is, sold.
