I cannot thank you enough for sharing this! Its important to have a trusted source who can rehab/repair beloved bags, and your positive experiences with Rago instill confidence in them for me. If you entrust your bags to them, i will definitely try them. I hesitated to say anything negative about Modern since they are the ‘go to’ for BV, but its good for folks to hear about our less then stellar experiences. Its good to know they are a back up for H bags too, although i am a fan of docride — she is working on my vintage BBK right now. So glad u shared — I am going to keep the Karung Monaco - i love the color and its lightweight and a perfect size (small rather then medium), and get a quote/send it to Rago to replace the lining. The bag looks unused on the exterior. The inside tho

all kinds of stuff spilled into it.
Love your suggestion also for the phone cord too

i will look for metallic beads ….and i’ve found some dark gray/black key rings on etsy, so i can try to be creative (or find a creative cobbler and give him the supplies).
Thank you for all if your input!