Scarves Ode to Parures de Samouraïs

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#1,801
weN84 said:
Okay so I promised to report back after receiving the second Samourai and wow, I'm speechless. :shocked:
View attachment 3994802
I slowly unfold the shawl examining it and there it is, a red sticker next to a stain, which to me indicates that this is flagged. Yet somehow someone overlooked this and packed this into plastic packaging and sent it to warehouse as inventory.

Since I'm inspecting this shawl anyway, I then discover that one can see faint black lines along the hem. Someone didn't do a very good job of rolling the hems fully before sewing them as the black line is what I presume to be the outline. This perhaps doesn't show on other cw like 03, 05, 07 and 12 that have strong contrast colors but on a light background like 01, there it is.
View attachment 3994803
I think I'm going to attempt to find another in store, (there weren't any so far, hence when this popped up online, I quickly ordered it) but I'm not going to be very hopeful. Right now, I'm quite turned off with the quality of H silks. :annoyed:
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Wow weN, I don't blame you, what's going on at H?
 
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#1,803
leuleu said:
I have absolutely no clue with CSGM and wanted PDS 5 to be my first one. I tried it, found the fabric so thin and was disappointed. I was unable to buy thinking about the "almost" 3 silk scarves I could buy with the money. And now, if there are flaws in a new one from the store, I really feel hesitant.
Should I give a try ?
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Why not insist on examining whichever model that you've been trying on in the store, from it's bag, on site? Take your time, (even if you have to pack a lunch and a magnifying glass) and buy only that one, not another in a plastic bag, and explain why, nicely. If there is a problem, point it out in the store, even if there are other customers present. The sales people may not like it but their discomfort will surely work it's way back to the head office, and they will adjust their behaviour accordingly. My SA very kindly opens out the shawl in the store for me to examine, and lets me look at it from top to bottom,for as long as I want, in any light I want. He may have dealt with this stuff before, but it saves a lot of time, trouble, and bad publicity for the company, so it's worth it to him. It's too bad if Hermes has to be (potentially)embarrassed on their own premises, but it keeps their standards high, as does a concerned accommodating response to being corrected on their part. Being a luxury goods producer is not about making the customer bear the weight of their condescension, it is about showing the consumer that their high standards of excellence are an important part of the transaction and the history of the company not an inconvenience. If that is neglected, what they are selling is simply wool, silk and leather, which is widely available elsewhere.
 
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#1,804
Pautinka said:
The CSGMs are meant to be fine, I personally think that's part of the attraction (like a pashmina, I guess). They are cosy, nevertheless, and provide an amazing amount of insulation for their weight. Another sign of quality, to my mind anyway. What I would say in their defence is that the fibres do puff up slightly with use; they are not intended to ever be a big thick woolly scarf though!! It doesn't sound to me like you are convinced about purchasing one and at what they cost you need to really have your heart set on having one. I believe the older ones used to be thicker so maybe you could shop around for a vintage design? The flaw problem is unforgivable though and I would be majorly peeved if I was sold a dud. On that note I am away to check my cabane PdS!!
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Pautinka, I spent a good 30 mins going over and over my caban PdS this afternoon until the light began to fade, will take another look tomorrow, this is after an initial survey straight after purchase showed fuzziness around the hems and some visible stitches on the hems.
My cw07 also has fuzziness around the hems, thankfully the stitches on the hems appear ok.
Although I scrutinize twills before purchase (looking for runs from the hems, also the way the twill folds) it's difficult to do so with a shawl.
My current fav shawl, Le Jardin de la Maharani from spring 2017 is wearing very well, hope same can be emulated with the PdS.
 
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#1,806
Add me to list of unhappy PdS CSGM owners. Found this loop in cw 3 from H.com. It looks like it is part of the original weave and not a pull as there are no threads or print out of alignment like in a real pull although the photo makes it look like the black line is broken. If it was a real pull I would’ve been okay to tease it back into place since it is so small. Back to the store you go. [emoji17][emoji17][emoji17][emoji17]IMG_1106.jpg
 
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#1,807
orchard said:
Pautinka, I spent a good 30 mins going over and over my caban PdS this afternoon until the light began to fade, will take another look tomorrow, this is after an initial survey straight after purchase showed fuzziness around the hems and some visible stitches on the hems.
My cw07 also has fuzziness around the hems, thankfully the stitches on the hems appear ok.
Although I scrutinize twills before purchase (looking for runs from the hems, also the way the twill folds) it's difficult to do so with a shawl.
My current fav shawl, Le Jardin de la Maharani from spring 2017 is wearing very well, hope same can be emulated with the PdS.
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Fingers crossed yours has no snags, orchard. I will check mine tomorrow. We shouldn't have to do this really though.
 
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#1,808
 
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#1,810
@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words. :flowers: :smile: I made an attempt to exchange for another in store today. (I had called yesterday late afternoon to check which store has availability if any.) This store had 2 in stock and after the SA returned from the stock room to show me the shawl, I mentioned that I would be doing an exchange because of the flaw - red dot sticker and stain. I was told flat out that an exchange isn't possible and that I have to send the shawl back to the online site and they would give me a refund in a snooty manner.

Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom. :blah:)

I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls back :annoyed: I will also be writing a complaint but am wondering who do I direct to as I want someone at corporate H to know that "Hey customers notice that we're slacking!" :rant:

@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...

@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well. :sad: :tdown: I hope you're able to find another that's flawless. :hugs:
 
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#1,812
weN84 said:
@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words. :flowers: :smile: I made an attempt to exchange for another in store today. (I had called yesterday late afternoon to check which store has availability if any.) This store had 2 in stock and after the SA returned from the stock room to show me the shawl, I mentioned that I would be doing an exchange because of the flaw - red dot sticker and stain. I was told flat out that an exchange isn't possible and that I have to send the shawl back to the online site and they would give me a refund in a snooty manner.

Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom. :blah:)

I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls back :annoyed: I will also be writing a complaint but am wondering who do I direct to as I want someone at corporate H to know that "Hey customers notice that we're slacking!" :rant:

@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...

@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well. :sad: :tdown: I hope you're be able to find another that's flawless. :hugs:
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I'm so sorry to hear this @weN84! What the heck? Kudos to you wanting to stay loyal to your own store. I'm sorry you had to witness bad customer service. Again, best of luck on finding a replacement shawl and hope that it's given to you with a smile and our usual, excellent H customer service. Hugz.
 
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#1,813
weN84 said:
@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words. :flowers: [emoji2] I made an attempt to exchange for another in store today. (I had called yesterday late afternoon to check which store has availability if any.) This store had 2 in stock and after the SA returned from the stock room to show me the shawl, I mentioned that I would be doing an exchange because of the flaw - red dot sticker and stain. I was told flat out that an exchange isn't possible and that I have to send the shawl back to the online site and they would give me a refund in a snooty manner.

Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom. :blah:)

I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls back :annoyed: I will also be writing a complaint but am wondering who do I direct to as I want someone at corporate H to know that "Hey customers notice that we're slacking!" :rant:

@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...

@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well. :sad: :tdown: I hope you're able to find another that's flawless. :hugs:
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WeN, according to LinkedIn, their Customer Services director is as per first photo. I think her direct email address can be gathered from the second photo. Aim straight for the top! Hope this helps.
Screenshot_20180310-215226.jpgScreenshot_20180310-215312.jpg
 
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#1,815
weN84 said:
@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words. :flowers: :smile: I made an attempt to exchange for another in store today. (I had called yesterday late afternoon to check which store has availability if any.) This store had 2 in stock and after the SA returned from the stock room to show me the shawl, I mentioned that I would be doing an exchange because of the flaw - red dot sticker and stain. I was told flat out that an exchange isn't possible and that I have to send the shawl back to the online site and they would give me a refund in a snooty manner.

Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom. :blah:)

I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls back :annoyed: I will also be writing a complaint but am wondering who do I direct to as I want someone at corporate H to know that "Hey customers notice that we're slacking!" :rant:

@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...

@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well. :sad: :tdown: I hope you're able to find another that's flawless. :hugs:
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Wow, Wen that is ridiculous. I was planning to exchange/return the shawl to my boutique even though I got it from H.com. Hopefully I don’t get attitude either. Although I am not too hopeful as my boutique is notorious for bad attitude, hence my shopping at H.com and not there!
 
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