Exactly!
And going forward, I feel like I will have to, as there can be a (sometimes very) long time from when I buy a shawl until I first wear it, long outside the return/exchange window.
Scarves Ode to Parures de Samouraïs
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Exactly!
And going forward, I feel like I will have to, as there can be a (sometimes very) long time from when I buy a shawl until I first wear it, long outside the return/exchange window.
I love this collages! I did some yesterday, will try to post tomorrow....
Sorry for the disappointment. Fingers crossed for the next
@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words.
I made an attempt to exchange for another in store today. (I had called yesterday late afternoon to check which store has availability if any.) This store had 2 in stock and after the SA returned from the stock room to show me the shawl, I mentioned that I would be doing an exchange because of the flaw - red dot sticker and stain. I was told flat out that an exchange isn't possible and that I have to send the shawl back to the online site and they would give me a refund in a snooty manner.
Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom.)
I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls backI will also be writing a complaint but am wondering who do I direct to as I want someone at corporate H to know that "Hey customers notice that we're slacking!"
@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...
@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well.
I hope you're able to find another that's flawless.
weN84, this is just unbelievable. I've got to believe that nearly every SA in every boutique knows of this shawl, of it's desirability, it's scarcity, and now the associated production problems. For them to react this way is just mind-boggling, especially after the stinky-bag fiasco of a few years ago. I would have thought they'd learned the public relations lesson from that experience. Apparently not.
I might have posted this on some other thread so some of you might have already read this. According to my SA, the new CSGMs are thinner because of the new printing method. But it should get fluffier and softer after wear, i.e., after it absorbs the body moisture and temperature. But you should only buy it when you like it and want it.
Anyone have CSGMs of various dates and a scale ? Thinner would be weighs less ...
Hmm thinner due to new printing ... I don’t buy the cause and effect in that sentence ... Thinner and new printing makes more sense
They used to do 8 passes of a color on cs, and 2018ss csgms have less saturated colors ... hmmm ... fewer passes = new printing ?
I don't think it started this season. If I remember it correctly he has been saying this at least since 2017SS. If I learn more about what this new printing is about, I'll report back.
Ask and ye shall receive...
Weighed on my kitchen scale:
Temari (2011) - 180 grams
Couvertures (2012) - 187g.
Patchwork Horse (2014) - 182g.
Carre en Boucles (2016) - 177g.
Maharani (2017) - 185g.
PdS (2018) - 181g.
All new/unworn (did I mention I sometimes have a very long time between when I buy shawl and wear it?
)No WAY.@Cygne18 @Pautinka @cavalla @Joannadyne @Croisette7 @Mme. de la Paix @lanit @katriona @calexandre @orchard @hopiko @Ladybaga @ms piggy @smallfry @litchi @papertiger Thank you all for your comforting words.
Well, I could've bought that pristine shawl that I'd just inspected but I'm not buying with crap service. I rather wait (im)patiently for my store to get it instead. (I had also witnessed another SA being snooty to two customers who asked to see the Evelyn in display case and was told "no stock today" with a sullen look on her face while I waited for the SA to return from the stockroom.
I also called H.com customer service to inform them of my faulty shawls and was told that they would be contacting me on Monday to resolve the issue. Well, in the meantime I'm sending both shawls back
@Croisette7 Thank you for sharing that you had encountered a similar experience with a red sticker on the silk. I think this is a supply chain issue and not an issue with the online store. Someone is slacking on their job and I too, like @ms piggy think that H are having production issues. @smallfry If you compare this season to the previous one, there's less CSGM designs as is. Something doesn't add up...
@Sickgrl13 I'm sorry you're finding flaws in your 03 shawl as well.
I would never feel comfortable shopping at that Hermes....
Neither would I... plus the fact that they won’t do an exchange with you, is completely in conflict with a Hermes ‘ stated policy on their online store. When I ordered my #10 , I looked very carefully at the return policy, any local store should be obligated to exchange a scarf you have shipped, for store credit of equal value. They really should be reported to head office.
Don't these SA's understand that by intimidating customers they lose sales?
I honestly don't understand this behavior...and over a CSGM or a scarf no less.
Contrast this with my local boutique. Incredibly sweet, kind and patient SA's and a store manager who gives warm hugs.
They may intimidate some people , but they simply make me hostile... any SA stupid enough to think that rudeness and condescension is the way to a customer’s heart or wallet should be fired.
You guys have me worried about the quality of the 3 color ways I have coming my way next week. Keeping my fingers crossed they're in good shape.