Odd leather smell
- Thread starter Bond7Girl
- Start date
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So I decided it's time for my Q stamp soufre B35 to be sent to Paris for a "skunk" test since it had strong odor past two summers while riding in direct sunlight/convertible.
To me, it smelled like marijuana and I could tolerate it. But, DH always gets a headache whenever he is close the B. Therefore, I just dropped it off today with my SA and hoping they can do something about the smell without giving me a replacement.
It was very hard for me to sent it off since it was my first B so I'm here to read the happy endings to comfort and reassure that I did the right decision. Will keep you all posted on the outcome (hopefully soon!)
To me, it smelled like marijuana and I could tolerate it. But, DH always gets a headache whenever he is close the B. Therefore, I just dropped it off today with my SA and hoping they can do something about the smell without giving me a replacement.
It was very hard for me to sent it off since it was my first B so I'm here to read the happy endings to comfort and reassure that I did the right decision. Will keep you all posted on the outcome (hopefully soon!)
Hi fellow TPF'ers
Warning - long post ahead... But i wanted to give back as this thread really helped me.
I have amazing news regarding my return process.
My B was returned 3 weeks and 4 days ago. The H boutique said I would get an answer regarding the outcome of the skunk test in 2-3 weeks.
So i decided, if i did not hear anything my mid-week 4 i would give H a call, to see if there was any news.
Well, lo and behold; i just got a call from an SA today. He told me my bag was BACK and i started to panic... i thought the test was negative for skunk and i would have the same issue as IF.
But he proceeded to say there had been nothing they could do to fix the problem (as we know) and a NEW B was waiting for me
I could barely believe it - a return turnaround in 3,5 weeks and i'm not even a VIP (or even an IP)
I'm still shaking and can barely get my arms down!
I believe i will be shopping in this H boutique from now on
What fantastic service considering i didn't even buy the B from this store.
I hope to pick up my new baby this weekend and will do my first reveal.
A huge thanks to IF and all the first movers, for paving the way to a speedy resolution
Warning - long post ahead... But i wanted to give back as this thread really helped me.
I have amazing news regarding my return process.
My B was returned 3 weeks and 4 days ago. The H boutique said I would get an answer regarding the outcome of the skunk test in 2-3 weeks.
So i decided, if i did not hear anything my mid-week 4 i would give H a call, to see if there was any news.
Well, lo and behold; i just got a call from an SA today. He told me my bag was BACK and i started to panic... i thought the test was negative for skunk and i would have the same issue as IF.
But he proceeded to say there had been nothing they could do to fix the problem (as we know) and a NEW B was waiting for me
I could barely believe it - a return turnaround in 3,5 weeks and i'm not even a VIP (or even an IP)
I'm still shaking and can barely get my arms down!
I believe i will be shopping in this H boutique from now on
What fantastic service considering i didn't even buy the B from this store.I hope to pick up my new baby this weekend and will do my first reveal.
A huge thanks to IF and all the first movers, for paving the way to a speedy resolution
Hi fellow TPF'ers
Warning - long post ahead... But i wanted to give back as this thread really helped me.
I have amazing news regarding my return process.
My B was returned 3 weeks and 4 days ago. The H boutique said I would get an answer regarding the outcome of the skunk test in 2-3 weeks.
So i decided, if i did not hear anything my mid-week 4 i would give H a call, to see if there was any news.
Well, lo and behold; i just got a call from an SA today. He told me my bag was BACK and i started to panic... i thought the test was negative for skunk and i would have the same issue as IF.
But he proceeded to say there had been nothing they could do to fix the problem (as we know) and a NEW B was waiting for me
I could barely believe it - a return turnaround in 3,5 weeks and i'm not even a VIP (or even an IP)
I'm still shaking and can barely get my arms down!
I believe i will be shopping in this H boutique from now on
I hope to pick up my new baby this weekend and will do my first reveal.
A huge thanks to IF and all the first movers, for paving the way to a speedy resolution
Congratulations on a quick and happy resolution! That is a very quick turn around.
Hi fellow TPF'ers
Warning - long post ahead... But i wanted to give back as this thread really helped me.
I have amazing news regarding my return process.
My B was returned 3 weeks and 4 days ago. The H boutique said I would get an answer regarding the outcome of the skunk test in 2-3 weeks.
So i decided, if i did not hear anything my mid-week 4 i would give H a call, to see if there was any news.
Well, lo and behold; i just got a call from an SA today. He told me my bag was BACK and i started to panic... i thought the test was negative for skunk and i would have the same issue as IF.
But he proceeded to say there had been nothing they could do to fix the problem (as we know) and a NEW B was waiting for me
I could barely believe it - a return turnaround in 3,5 weeks and i'm not even a VIP (or even an IP)
I'm still shaking and can barely get my arms down!
I believe i will be shopping in this H boutique from now on
I hope to pick up my new baby this weekend and will do my first reveal.
A huge thanks to IF and all the first movers, for paving the way to a speedy resolution
Congrats!! You must be relieved and excited! Did you get the same colour/combo? 😊
Thank you
Yes very much so! I believe it is, there was no mention of any difference. It is Black with PHW, so it might make it easier to replace, than a really special colour.Also i did take a very positive approach when i returned it, so i might have charmed the SM a bit
I'm sure it was a profound relief to face a client in these circumstances who evidenced a pleasant attitude! The skunk bag debacle did not bring out the best in everyone. . . . It is always a good idea to try the charm offensive! Very happy for you; this is the way the issue should have been resolved, quickly and pleasantly.
Thank you
Also i did take a very positive approach when i returned it, so i might have charmed the SM a bit
So glad to hear that it's was resolved so quickly and happily for you. 👏🏻👏🏻👏🏻
Beautiful manners gets you everywhere!
Absolutely, i'm sure it has not been easy on both sides. I'm a big believer in putting the issue and facts forward with charm and if this does not work pleasant persistence is the next step
Thank you, i hope everyone with an outstanding issue will be as lucky.Thank you
Yes, it really does help tremendously. Given the fact i didn't have a previous relationship with the store i was kind of at their mercy, i felt i had to approach it very strategically. From my own experience it's human nature to raise the defences when confronted with even slight negativity.
Update: I picked up my exact same spec replacement B yesterday I was told by the SA that H have a stock of the classic colours to ensure quick returns. I also realize it probably helped to go through a larger store which is directly owned by H (not a franchise, I was told it could take longer in that case)
I was told by the SA that H have a stock of the classic colours to ensure quick returns. I also realize it probably helped to go through a larger store which is directly owned by H (not a franchise, I was told it could take longer in that case)
Update: I picked up my exact same spec replacement B yesterday
Congrats BirkinDenmark! I am glad your bag dilemma was resolved quickly and painlessly!
An update-
It's been two months since I dropped off my Birkin and decided to shoot the manager an email and ask what the status of my bag is. I received a response today and it's good news! Paris deemed my bag defective and they are making me a replacement Birkin. It will take several weeks (more likely a few months) but I am happy Hermes is taking full responsibility
I will definitely post a picture once I receive the new stink-free bag!
Congrats BirkinDenmark! I am glad your bag dilemma was resolved quickly and painlessly!
An update-
It's been two months since I dropped off my Birkin and decided to shoot the manager an email and ask what the status of my bag is. I received a response today and it's good news! Paris deemed my bag defective and they are making me a replacement Birkin. It will take several weeks (more likely a few months) but I am happy Hermes is taking full responsibility
That's great news! I'm happy they do take responsibility, really as it should be. Is your B a special colour since they have to remake it? Lovely, i hope you will be able to post it soon
