Odd leather smell

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#3,181
Tinagirl11 said:
Just wanted to share an update to those having the same problem as I am -

I met with the after-sales supervisor today (she was the one whom I spoke with on the phone prior).

I brought with me the B (she asked that I bring the box as well) and the copy of the original receipt - she didn't really do a thorough inspection but did check my account and the contents of the box.

According to her, they now have a way of testing the bag odor within the store which should only take a day or two, and from there, make a determination whether or not to send the bag off to Paris. While there were zero questions asked (even DH thought it weird that while she wasn't admitting the possibility of a defect outright, she also seemed to be completely not at all surprised by it either). I was not one of the lucky ones who got offered a replacement or store credit on the spot. However, she advised me to send her a list of color preferences in the meanwhile because she thinks the likelihood of me getting the same exact same bag will be tough. She also added that gold, bamboo and vermillion were 3 of the most difficult colors to get.

Will keep everyone posted. I am praying that everything goes smoothly for me!
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Good luck! If it makes you feel any better, most members here had to wait for their bags to be shipped to Paris for them to determine if the bag was defective. Afterward, they then had to wait months for a replacement. It is rare in my experience to be offered a replacement on the spot. I hope you don't have to wait too long!! H definitely is aware of the defective bags which smell like true skunk when exposed to the sun, but I am not sure about the ones that smell more "grassy" or like poop. Best wishes for a speedy resolution!!
 
#3,182
luckylove said:
Good luck! If it makes you feel any better, most members here had to wait for their bags to be shipped to Paris for them to determine if the bag was defective. Afterward, they then had to wait months for a replacement. It is rare in my experience to be offered a replacement on the spot. I hope you don't have to wait too long!! H definitely is aware of the defective bags which smell like true skunk when exposed to the sun, but I am not sure about the ones that smell more "grassy" or like poop. Best wishes for a speedy resolution!!
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Grassy and poop does not sound appealing at all:shrugs:
 
#3,184
namie said:
My Togo Birkin bought in 2013 has this smell too. It is strong though I can tolerate it. I was at H the other day and told the SA about it. She said since I've used it and it has been so long, there is nothing they can do for me.
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I've got a replacement with a new bag after one year of use... not true that if used can be replaced if defected! the bag went to Paris and they send a new one after few months. (same color and model)
 
#3,185
I just bought my first B and have a nagging suspicion it is a chemical/skunk.

I have no other togo items to compare to so, here’s my almost rhetorical question. Does a normal B emit a leather smell that can be smelled from a bit away? (such as a new car)

I walked into the guestroom yesterday where it had been sitting out on the bed and had some sun exposure but was still at room temperature, and I detected a smell in the room.
I think what I smelled/smell in the room is the chemical smell described here in the thread, i could smell it even without sticking my nose close to the B. DH says he can't smell anything except leather, so he thinks i'm going crazy over nothing. :sad::pokey:

It is R (July 2014) in togo - so a usual suspect...

I have not done the suntest + heat as it is below freezing here.
 
#3,186
luckylove said:
Good luck! If it makes you feel any better, most members here had to wait for their bags to be shipped to Paris for them to determine if the bag was defective. Afterward, they then had to wait months for a replacement. It is rare in my experience to be offered a replacement on the spot. I hope you don't have to wait too long!! H definitely is aware of the defective bags which smell like true skunk when exposed to the sun, but I am not sure about the ones that smell more "grassy" or like poop. Best wishes for a speedy resolution!!
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Thank you so much for the reassurance! I guess I'm just anxious about this whole debacle as I've never parted with any of my H bags before lol.

BirkinDenmark said:
I just bought my first B and have a nagging suspicion it is a chemical/skunk.

I have no other togo items to compare to so, here’s my almost rhetorical question. Does a normal B emit a leather smell that can be smelled from a bit away? (such as a new car)

I walked into the guestroom yesterday where it had been sitting out on the bed and had some sun exposure but was still at room temperature, and I detected a smell in the room.
I think what I smelled/smell in the room is the chemical smell described here in the thread, i could smell it even without sticking my nose close to the B. DH says he can't smell anything except leather, so he thinks i'm going crazy over nothing. :sad::pokey:

It is R (July 2014) in togo - so a usual suspect...

I have not done the suntest + heat as it is below freezing here.
Click to expand...

I don't think every togo product made in 2013 and 2014 have a smell problem. It's just a chosen a few. None of my other H leather bags have a bad or even detectable smell. If you've already aired it out for days and the smell is not at all dissipating, I urge you to get it checked it out. But as many have advised, go seek the help of the store manager, as a regular SA might turn you away.
 
#3,187
Tinagirl11 said:
Thank you so much for the reassurance! I guess I'm just anxious about this whole debacle as I've never parted with any of my H bags before lol.



I don't think every togo product made in 2013 and 2014 have a smell problem. It's just a chosen a few. None of my other H leather bags have a bad or even detectable smell. If you've already aired it out for days and the smell is not at all dissipating, I urge you to get it checked it out. But as many have advised, go seek the help of the store manager, as a regular SA might turn you away.
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That's what i was thinking, it can't be all of them.
I think the smell of my B is off and is not dissipating but rather fluctuating in intensity based on temperature.
Thanks for the comparison to yours it's further assurance i might not be nuts :)

I will have to take it to a SM and get it sorted. I don't have relationship with a regular store, i buy from H when i travel. I wonder if any one has experience with this process from the Hamburg or Copenhagen boutique?
 
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