YES! What a saga. And I hate cheating on my SA but I felt so badly that I couldn't go back into that store. Now I feel a bit of redemption. TY for your words of encouragement and messages J...
Odd leather smell
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YES! What a saga. And I hate cheating on my SA but I felt so badly that I couldn't go back into that store. Now I feel a bit of redemption. TY for your words of encouragement and messages J...
I'm very pleased that finally Hermes will take this issue seriously IF. I wonder if some Hermes SA or SM aw this forum too 😊. But we all so happy that you don't have to drive that far just to get the H attention.
🙏❤️🙏
IF - I'm glad they made things right with you. I'm hoping you and the other ladies get new bags to replace your stinky ones soon.YES! What a saga. And I hate cheating on my SA but I felt so badly that I couldn't go back into that store. Now I feel a bit of redemption. TY for your words of encouragement and messages J...
IF, I am so glad the boutique reached out to you. You did NOTHING wrong and their original response was completely unacceptable; how awful that you felt you had to stay away because of their poor behavior. Yay that somebody figured out they were in the wrong! Please do keep us posted on your experience.
Yay! I'm so glad to hear this. You must feel relieved.
I wonder if they've been reading on TPF?
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Thanks Mindi. Actually most people who know me IRL (myself included) are surprised at how timid I am when it comes to dealing with Hermes. I am a SHARK in the boardroom.
I honestly have no idea what comes over me or why I'm so intimidated. Hopefully all will end well.... I will keep you all posted!
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IF - I'm glad they made things right with you. I'm hoping you and the other ladies get new bags to replace your stinky ones soon.
Thanks so much ladies. Once the bag is at Hermes and they smell the smell, I will feel a ton better. But I do think it will work out fine in the end. I have hope now.
Thank goodness that your situation is on its way to being resolved. A smelly bag isn't something someone would want to "make up" or "imagine" as the only thing we really want to do is enjoy our items. Buyers remorse never played a part in any of this. I am so happy that your relationship with your boutique will be back to what it was! FIngers crossed it will all be in the free and clear from now on.
Best news, Israeli_Flava, so very glad to hear!
Many thanks for the update, and keep us posted!
Thank goodness that your situation is on its way to being resolved. A smelly bag isn't something someone would want to "make up" or "imagine" as the only thing we really want to do is enjoy our items. Buyers remorse never played a part in any of this. I am so happy that your relationship with your boutique will be back to what it was! FIngers crossed it will all be in the free and clear from now on.
TY M! I couldn't have said it better myself. And TY for all your advice. Yes, fingers crossed. You're such a sweet friend
Best news, Israeli_Flava, so very glad to hear!
I will dear. TY!
IF I am so happy to hear that they are going to take care of this for you as they should! Best wishes that all who bought these bags get their problems resolved.
I'm so behind, but I'm so happy to hear your SA apologized for their ridiculous behavior and that you don't have to drive all the way to NYC.
I really hope they can send you a replacement asap, especially after the way they treated you.
That's really good news! Keep us posted and I hope they resolve the issue soon!