Odd leather smell

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#166
TogoVeyron said:
Good point Eagle. You go above the SA and the SM if need be, don't give up an most certainly don't WAIT!! I know your bag doesn't smell now but waiting till summer so it smells again, isn't a great idea. You have an issue an you need to have it resolved. I would ask for a District Manager or Regional Manager at first and if that doesn't work (which it probably will) communicate with Robert Chavez if it goes that far. I'm sure they would love to hear how you have been treated. This isn't just for Israeli_flava, it goes for anyone who has been treated like Israeli has.
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I do not want to wait to have this issue resolved. I planned on going to NYC to speak to the leather expert. NYC is a 5 hour drive so I've been trying to go on a Saturday with no SNOW. Does he work on Saturdays? Is that a good idea? I really don't want to go back to my store with this issue bc I know it will turn into an argument at this point and that's not my style. I want to deal with someone who knows this issue, knows leather and knows how to address this. Period. No SM/SAs with hidden agendas and no long letters to corporate complaining about anyone or anything. I just want this fixed and thought going to Madison would be best. Oh, and I can certainly make my bag stink now. Just sit on the front seat of my SUV for 30 minutes in the sun and I'll have a nice ripe skunk for em.
 
#167
I really appreciate everyone taking the time to chime in, send me messages and give me support. Really, this has been taxing on my spirit. I love Hermes so much. I'm really trying not to let this experience steal my joy but it's hard. My stinky bag is a BIRKIN.... A birkin that I LOVE! I'm not rich and have worked my butt off to get this bag! But I have faith this will be resolved in a positive way.... For all of us who have been sold these stinky leather goods.
 
#168
TogoVeyron said:
Good point Eagle. You go above the SA and the SM if need be, don't give up an most certainly don't WAIT!! I know your bag doesn't smell now but waiting till summer so it smells again, isn't a great idea. You have an issue an you need to have it resolved. I would ask for a District Manager or Regional Manager at first and if that doesn't work (which it probably will) communicate with Robert Chavez if it goes that far. I'm sure they would love to hear how you have been treated. This isn't just for Israeli_flava, it goes for anyone who has been treated like Israeli has.
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Thanks TogoVeyron! Waiting can imply that the product is pretty much all right ("she kept it this long so what's the problem?") and that the return really masks a case of buyer's remorse.


I speak from experience over dithering too long to make an ebay return.
 
#169
swezfamily said:
If Paris is aware of this, which according to my SA they are, doesn't it seem like they should make the SM's aware that this is a real issue and that they may have customers coming in with stinky bags?



Begforbag said that her SM contacted the RM and was told that nobody had ever heard of this issue.
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A. I doubt Paris knows about this (especially judging from the posts I've been reading)

B. Just because the SM say they contacted the RM and was told nobody never heard of this issue means nothing. If the customer has an issue and the store level can't handle it, then we the customer needs to go have this issue resolved with those who can resolve it. Meaning, ask the SM and not the SA, for RM or corporates number so you can directly tell them what's going on with your bag. I'm sure the issue will be rectified at that point. If not then you go higher. We are the ones that spend tremendous amount of money on these bags and it needs to be fixed period!!!
 
#170
Nico_79 said:
I agree. I think to wait another four months just makes it look like you've accepted their lies and fake attitude. I would NOT put up with such treatment especially after being a loyal customer to one particular store.
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minismurf04 said:
So sorry to hear this IF! I've been coming back to this thread to read up on the progress, and quite surprised by how you've been treated. This is an issue for you, and as a customer, you've a right to express your concerns and have it resolved one way or another. Please don't give up...go higher up if you have to! If it was me, I'd personally bring it back to H Paris if I have to. It's an expensive bag; H boasts its craftsmanship, they should stand behind their word!

:hugs:
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:smooch::hugs:
 
#171
Israeli_Flava said:
I do not want to wait to have this issue resolved. I planned on going to NYC to speak to the leather expert. NYC is a 5 hour drive so I've been trying to go on a Saturday with no SNOW. Does he work on Saturdays? Is that a good idea? I really don't want to go back to my store with this issue bc I know it will turn into an argument at this point and that's not my style. I want to deal with someone who knows this issue, knows leather and knows how to address this. Period. No SM/SAs with hidden agendas and no long letters to corporate complaining about anyone or anything. I just want this fixed and thought going to Madison would be best. Oh, and I can certainly make my bag stink now. Just sit on the front seat of my SUV for 30 minutes in the sun and I'll have a nice ripe skunk for em.
Click to expand...


Do what you think is right, I told you my opinion. Your a customer who has bought an very expensive item, you should not have to drive 5 hours to get an issue resolved.
 
#172
TogoVeyron said:
A. I doubt Paris knows about this (especially judging from the posts I've been reading)

B. Just because the SM say they contacted the RM and was told nobody never heard of this issue means nothing. If the customer has an issue and the store level can't handle it, then we the customer needs to go have this issue resolved with those who can resolve it. Meaning, ask the SM and not the SA, for RM or corporates number so you can directly tell them what's going on with your bag. I'm sure the issue will be rectified at that point. If not then you go higher. We are the ones that spend tremendous amount of money on these bags and it needs to be fixed period!!!
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Regarding point A - my SM contacted the Hermes VP and was told it definitely is an issue (said it is rare) and advised the bag be sent back to Paris. I'm not sure if the RM got involved at all.
 
#173
Israeli_Flava said:
I really appreciate everyone taking the time to chime in, send me messages and give me support. Really, this has been taxing on my spirit. I love Hermes so much. I'm really trying not to let this experience steal my joy but it's hard. My stinky bag is a BIRKIN.... A birkin that I LOVE! I'm not rich and have worked my butt off to get this bag! But I have faith this will be resolved in a positive way.... For all of us who have been sold these stinky leather goods.
Click to expand...


Good luck on your trip to Madison Ave.!!
 
#174
swezfamily said:
Regarding point A - my SM contacted the Hermes VP and was told it definitely is an issue (said it is rare) and advised the bag be sent back to Paris. I'm not sure if the RM got involved at all.
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Oh ok, that's great to hear. At the VP level, who needs the RM 😄. Hopefully your issue gets fixed ASAP!!
 
#176
Israeli_Flava said:
I do not want to wait to have this issue resolved. I planned on going to NYC to speak to the leather expert. NYC is a 5 hour drive so I've been trying to go on a Saturday with no SNOW. Does he work on Saturdays? Is that a good idea? I really don't want to go back to my store with this issue bc I know it will turn into an argument at this point and that's not my style. I want to deal with someone who knows this issue, knows leather and knows how to address this. Period. No SM/SAs with hidden agendas and no long letters to corporate complaining about anyone or anything. I just want this fixed and thought going to Madison would be best. Oh, and I can certainly make my bag stink now. Just sit on the front seat of my SUV for 30 minutes in the sun and I'll have a nice ripe skunk for em.
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Claude? Yes, he is there on Sat but maybe not at the repair desk during a packed house like Sat. Have the lady who usually works the repair desk get him from upstairs. And make sure that your bag is really ripe to show him. He is a sweetie but very philosophical, having seen all kinds over the yrs.
 
#177
seton said:
Claude? Yes, he is there on Sat but maybe not at the repair desk during a packed house like Sat. Have the lady who usually works the repair desk get him from upstairs. And make sure that your bag is really ripe to show him. He is a sweetie but very philosophical, having seen all kinds over the yrs.
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Yes, Claude. Thank you sooo soo sooo much Seton for your insight and advice. I will probably call the store to verify he will be there on the Sat I intend to drive to NYC.
 
#178
Israeli_Flava said:
Yes, Claude. Thank you sooo soo sooo much Seton for your insight and advice. I will probably call the store to verify he will be there on the Sat I intend to drive to NYC.
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So very sorry you've had to deal with this! :heart: I think your idea to get help directly from the leather expert/craftsman makes great sense. Such an extra bother for you to have to make the long drive, but there will be no worries that all the pertinent is not conveyed. And, I'm sure you'll get help resolving this! We're all cheering you on! Keep us posted. :heart:
 
#179
Israeli_Flava said:
Yes, Claude. Thank you sooo soo sooo much Seton for your insight and advice. I will probably call the store to verify he will be there on the Sat I intend to drive to NYC.
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I am so happy that you are taking matters into your own hands. Beyond usual client service, you wear all Hermes incredibly well, and I think H should want to make things right for you.

You may want to get in touch with any friend who is a loyal customer at Madison and have them go in with you and have their SA help advocate for you also (in addition to talking to Claude.) Nowadays spa service is a bit more complicated and they can give reasons why not.

xx
 
#180
Israeli_Flava said:
I do not want to wait to have this issue resolved. I planned on going to NYC to speak to the leather expert. NYC is a 5 hour drive so I've been trying to go on a Saturday with no SNOW. Does he work on Saturdays? Is that a good idea? I really don't want to go back to my store with this issue bc I know it will turn into an argument at this point and that's not my style. I want to deal with someone who knows this issue, knows leather and knows how to address this. Period. No SM/SAs with hidden agendas and no long letters to corporate complaining about anyone or anything. I just want this fixed and thought going to Madison would be best. Oh, and I can certainly make my bag stink now. Just sit on the front seat of my SUV for 30 minutes in the sun and I'll have a nice ripe skunk for em.
Click to expand...
Reading this just make my heart break. I know what it is like to work really hard and then think long and hard what to spend my money on. Hoping you find some kind of solution to this nightmare.
 
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