Odd leather smell
- Thread starter Bond7Girl
- Start date
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Here's my beef: Don't keep my bag for 3 weeks and say you sent it to Paris. If YOU don't smell anything and are not planning on "taking my word for it".. then be professional and say "I don't smell anything...bring me the bag when it smells so I can assess the situation".... That is totally understandable for the boutique actually wants to smell something but I am a loyal client there so I thought they took my word. Foolish again. I can't read minds and there's no need to lie to me. I don't over react, yell, cause a scene.... I speak softly and privately about the matter. This is all just so ridiculous to me.
Perlerare Thank you for the information!
Very interesting...Again thank you Bababebi too!
I find this information will definitely weigh on my mind for my next purchase from Hermes.
I understand and feel for you. I too dislike the way that this was handled, like you said if they would have been upfront I would have respected them. I feel bad that you feel unable to return to them to find a solution. This type of behavior combined with recent revelations are making me think hard about my next purchases. IsraeliFlava
I am truly sorry that you are going thru this.
This is what they say, but the truth is this :
The golden times are long gone.
This is sad to hear. I had no idea and I've been telling people that my bag was made entirely by one person. For me, that kind of justified the price tag. It's still a beautifully made bag that is hand sewn, but it seemed more special to think that only one person worked on it.
Do you know for sure that it's not made by one person? Where do people get there information from? I'm just asking, people claim this and that and to be honest we are not sure one way or the other.
I agree. I had no idea it was multiple people working on one bag either. Having attended the Festival des Metiers, they certainly gave that impression. I feel a bit underwhelmed at this assembly line process now. Sigh.
Some Hermes customers are invited from time to time to visit an atelier where they make bags as part of a special program. I was briefed by a client after a visit.
This isn't strictly relevant to bags having weird odors and what to do about it, though.
Gotcha.
As for being relevant to the odor issue, I agree with you. I wasn't the one who started a topic about multiple people working on one bag. Hence my question.
Hermes is so used to the lying games but I just do not like the way they handled this especially when you are their client. And this is also from the mouth of your SA or the manager? I certainly will feel the same way as you right now if the store treats me like that.
Communicate with Corporate or with FSH. Manufacturers are supposed to stand by their products. The first thing you should have been told when you took bag to boutique is that they were sorry this happened to you.
Good point Eagle. You go above the SA and the SM if need be, don't give up an most certainly don't WAIT!! I know your bag doesn't smell now but waiting till summer so it smells again, isn't a great idea. You have an issue an you need to have it resolved. I would ask for a District Manager or Regional Manager at first and if that doesn't work (which it probably will) communicate with Robert Chavez if it goes that far. I'm sure they would love to hear how you have been treated. This isn't just for Israeli_flava, it goes for anyone who has been treated like Israeli has.
I agree. I think to wait another four months just makes it look like you've accepted their lies and fake attitude. I would NOT put up with such treatment especially after being a loyal customer to one particular store.
If Paris is aware of this, which according to my SA they are, doesn't it seem like they should make the SM's aware that this is a real issue and that they may have customers coming in with stinky bags?
Begforbag said that her SM contacted the RM and was told that nobody had ever heard of this issue.
Begforbag said that her SM contacted the RM and was told that nobody had ever heard of this issue.
So sorry to hear this IF! I've been coming back to this thread to read up on the progress, and quite surprised by how you've been treated. This is an issue for you, and as a customer, you've a right to express your concerns and have it resolved one way or another. Please don't give up...go higher up if you have to! If it was me, I'd personally bring it back to H Paris if I have to. It's an expensive bag; H boasts its craftsmanship, they should stand behind their word!