Odd leather smell

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#181
purselover888 said:
I am so happy that you are taking matters into your own hands. Beyond usual client service, you wear all Hermes incredibly well, and I think H should want to make things right for you.

You may want to get in touch with any friend who is a loyal customer at Madison and have them go in with you and have their SA help advocate for you also (in addition to talking to Claude.) Nowadays spa service is a bit more complicated and they can give reasons why not.

xx
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I haven't taken a bag to spa in awhile- what's changed?? Spa/repair service is one of my favorite things about Hermes- I'm not sure how I would feel about H is they started making it difficult to get service.

This smell issue is just crazy- the OP shouldn't have to drive 5 hours in hopes of getting a satisfactory answer, but I understand the reasons for doing so. I hope they resolve this issue!!
 
#183
I have not smelled one of these bags, but from past leather bag ownership I believe if the the leather is not tanned properly it can develop a this smell. Maybe the batch of leather Hermes purchased was not treated correctly.
 
#189
I think it could due to what they use to achieve the pigmentation of the colours. Natural pigmentation vs chemical pigmentation then we might get our answer.

I am doing home decorating at the moment and did some research on paint and it's the same with paint. The reason why expensive paint is worth the money because they use strictly natural pigmentation.They have to add things to achieve the colours and that's where it could go wrong.
 
#191
There are two aspects to this situation :

1- why does some bag develops this smell when it gets warm

2-How will Hermes address this issue

So far we only have (our) assumptions about 1 , and already bad news about 2

I am eager to hear what Claude said/did about this.
 
#192
Just a quick update on my situation since I have received quite a few pm's (TY for the love):

I actually received a very sweet phone call from my boutique yesterday apologizing profusely for the situation I have been put in, the way I was treated etc.... Long story short, my Soufre B will be going to Paris after all. I won't be forced to make that 5 hour drive to NYC... I will take her back to my boutique this week.

Ladies, they're paying attention. That's good.
 
#193
Israeli_Flava said:
Just a quick update on my situation since I have received quite a few pm's (TY for the love):

I actually received a very sweet phone call from my boutique yesterday apologizing profusely for the situation I have been put in, the way I was treated etc.... Long story short, my Soufre B will be going to Paris after all. I won't be forced to make that 5 hour drive to NYC... I will take her back to my boutique this week.

Ladies, they're paying attention. That's good.
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This is wonderful news IF!!!:flowers:I truly hope everyone's problems are solved soon!!:flowers:Please keep us updated!!
 
#195
Israeli_Flava said:
Just a quick update on my situation since I have received quite a few pm's (TY for the love):

I actually received a very sweet phone call from my boutique yesterday apologizing profusely for the situation I have been put in, the way I was treated etc.... Long story short, my Soufre B will be going to Paris after all. I won't be forced to make that 5 hour drive to NYC... I will take her back to my boutique this week.

Ladies, they're paying attention. That's good.
Click to expand...


Wow. I am sure glad the situation is on its way to being resolved so you don't have to schlep out of state to access H shawls and stuff. What a pain that would be.
 
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