I wanted to buy a pre-owned Lexus at our local dealership today.
After some negotiation I've asked sales person to talk to the manager, in good believe that manager has more flexibility in price reduction.
The manager stormed into the room and practically yelled at me...
His message was loud andclear : they only sell cars to successful people, and if I'm trying to get some discount (because of the almost bold tiers), I'm probably not one of these lucky people.
He didn't let me say a word in my defence. For all my attempts I was getting "no buts" and "no ifs". I wasn't allowed to speak a word since "I've already wasted too much of their time". I felt that I wasn't welcomed there anymore.
I left the building and burst into tears right at their lot.
I know it was childish for my part, but It was a very first time I felt as a second rate person in my life. Nobody ever talked to me that way.
Maybe my heavy accent was unbearable for him. Maybe he doesn't like foreigners in general. Or for any other reason, he felt OK to behave in such way.
I strongly belive, his personal dislikes cannot be an excuse for being so rude to his customers...
I'm so upset right now.
After some negotiation I've asked sales person to talk to the manager, in good believe that manager has more flexibility in price reduction.
The manager stormed into the room and practically yelled at me...
His message was loud andclear : they only sell cars to successful people, and if I'm trying to get some discount (because of the almost bold tiers), I'm probably not one of these lucky people.
He didn't let me say a word in my defence. For all my attempts I was getting "no buts" and "no ifs". I wasn't allowed to speak a word since "I've already wasted too much of their time". I felt that I wasn't welcomed there anymore.
I left the building and burst into tears right at their lot.
I know it was childish for my part, but It was a very first time I felt as a second rate person in my life. Nobody ever talked to me that way.
Maybe my heavy accent was unbearable for him. Maybe he doesn't like foreigners in general. Or for any other reason, he felt OK to behave in such way.
I strongly belive, his personal dislikes cannot be an excuse for being so rude to his customers...
I'm so upset right now.