I bought a MBMJ classic q natasha bag in March and only used it roughly for only ~2 months but the color on the leather is already starting to rub off in places such as where the strap is connected to bag and you can kind of see the hardware connecting the strap and the bag beneath the flap thing on the side. I don't know if I'm nitpicking because this is the first bag I bought for myself. I treat it like a baby and don't know how I could cause those kind of damage (I understand color transfer and dirt but I have none of that). It looks practically brand new except in small places where the red color is rubbing off but I don't like that idea that I spent so much money on a bag for this subpar quality. I took the tags off (but I can probably find it), but I do have the confirmation of my order through email. Could I return it or should I just try to paint it over with a sharpie (lol..not really)?
Nordstrom Return Policy Thread!!
- Thread starter ilove$
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Everything I have ever heard from Nordstrom is they will take anything back no questions asked. I have yet to return anything, but it makes me more apt to purchase from them. I bought a pair of VC signature shoes, not too pricey $300, but after one wear the leather stared losing color. They were extremely professional and proactive in fixing the problem.
i read this article about Nordstrom and just wanted to confirm whether it's true before I make a big purchase.
It's generally true. Although last year I was at the counter when a women was trying to return a men's shirt that, IMO, would have never ever come from Nordstrom. They didn't return that. The do generally require their little sticker and or proof of purchase or they have to carry it.
I ordered a purse from Nordstroms and returned it via mail. How long do you think it will take to get back and refunded to my debit card? Anyone want to share what their experience was like?
It depends where you are but I find that it usually takes about a week in the mail and then they are very quick to refund.
I dunno....kinda doubt that, but if anyone would take it back, it would be Nords! Great customer service.
BUT...in this day and age they'd probably have a record of you/someone paying cash for it in their computer system?
Does anyone know about their policy for returning cosmetic items ordered online?
I'm thinking about ordering a tinted moisturizer but don't want to get stuck with it if the color isn't right and/or doesn't feel right.
I'm thinking about ordering a tinted moisturizer but don't want to get stuck with it if the color isn't right and/or doesn't feel right.
they take it back, i've ordered a lipstick online that ended up being rancid. returned in-store, no problem
I either have:
order #
receipt
the credit card I purchased with
I think they still take back items without either of these, it's just that you may need to provide your DL.
I don't think returning items once in a while would count against you if you're a regular customer, especially if your item was ordered online.
order #
receipt
the credit card I purchased with
I think they still take back items without either of these, it's just that you may need to provide your DL.
I don't think returning items once in a while would count against you if you're a regular customer, especially if your item was ordered online.
I returned some L'Occitane during the Anniversary sale. It was skin care stuff. They didn't have an issue with it. To me that doesn't seem to be any different than returning cosmetics.