Nordstrom Return Policy Thread!!
- Thread starter ilove$
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And prices wouldn't need to be inflated as much in order to cover all the returns and/or questionable refunds they issue.
Nope. Check out scopes for that tire thing. http://www.snopes.com/business/consumer/nordstrom.asp They started with shoes. From their website:
OUR START
In 1887, 16-year-old John W. Nordstrom left his home in Sweden for the promise of New York City. He arrived with $5 and not a word of English to his name.
The first years in the land of opportunity were hard. John labored in mines and logging camps while crossing the country to the west coast of Washington. One morning in 1897, he saw a newspaper headline: "Gold Found in the Klondike in Alaska"; he made the decision that day to leave for Alaska. The very next day he bought his ticket. With the hard labor, rough terrain and overabundance of eager workers, things were no easier there. John persevered and within two years earned $13,000 from a gold-mine stake.
John returned to Seattle eager to invest his money. He reunited with Carl Wallin, a friend from his Alaska days who owned a shoe-repair shop in downtown Seattle. In 1901, they opened Wallin & Nordstrom, a small downtown shoe store and the humble beginning of what was to become Nordstrom, Inc.
From the start, John's approach to business was to provide exceptional service, selection, quality and value. The idea resonated with a devoted customer base, and in 1923 the partners added a second store. In 1928, John retired and sold his share of the company to his sons Everett and Elmer. Carl Wallin retired a year later and also sold his share to the Nordstrom sons. John's third son, Lloyd, joined the team in 1933.
A GROWING REPUTATION
By 1960, the downtown Seattle shoe shop had become the largest shoe store in the country, and the company, now with eight locations in Washington and Oregon, was the largest independent shoe chain in the United States.
Looking for new ways to spread its wings, Nordstrom ventured into the women's clothing market with the purchase of Seattle-based Best Apparel in 1963. With the purchase of a Portland, Oregon, fashion retailer three years later, Nordstrom now offered Northwest customers a selection of shoes and apparel under the new name Nordstrom Best. Men's and children's wear were added in 1966; business prospered and two new Washington stores followed soon after.
In 1968 the three Nordstrom brothers handed the company over to the third generation: Everett's son Bruce, Elmer's sons James and John, Lloyd's son-in-law Jack, and family friend Bob Bender.
A NATIONAL EXPANSION
Going public in 1971, the company was formally renamed Nordstrom, Inc. Two years later, annual sales surpassed $100 million and the company was recognized as the largest-volume fashion specialty store on the West Coast.
In 1973, the first Nordstrom Rack opened in Seattle as a clearance outlet for the full-line stores, and by 1975 the company had expanded into Alaska. Three years later, Nordstrom entered the competitive California market and by 1988 had opened its first East Coast store in Virginia.
NORDSTROM'S COMMITMENT
In store or online, wherever new opportunities arise—Nordstrom works relentlessly to give customers the most compelling shopping experience possible. The one constant? John W. Nordstrom's founding philosophy: offer the customer the best possible service, selection, quality and value.
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Bingo! And some people do just that - keep buying and returning until it's gone down to the Rack price and then they are finally satisfied at scoring "such a great deal!"Nord. won't price adjust on a sale item that gets marked down again, regardless of how soon after your purchase date, to discourage such unfair practices.
Heck, hold on to something long enough and you'll see it get down to a LC price of a penny
I completely agree with this. That's why people should just wait a little bit BEFORE they go buy something on impulse.
For me personally, I wouldn't do this price adjustment method because it makes me feel like I'm abusing the Nordstrom system. That's just being cheap and unfair. You bought it at a 20%off discount, now you deal with it and don't expect to a price adjustment. If you're not satisfied with the price, then return it. At least there would be someone out there who would be willing to pay for the sweater that she wants.
xnanaxkookiex said:
I haven't used it, how is that unfair or cheap? Item still has tags and was not purchased "on impulse." It was watched for months. I even asked the SA if there would be another cut (it had just gone 20 off) and she said "oh no, Missoni rarely goes on sale here."
If you haven't used an item and return it a week later to get it cheaper, that's hardly being cheap. It's being smart. It's brand new - not like I've worn it - and now cheaper! If you don't return you're being STUPID; it's not cheap to return new merchandise you can get cheaper. Hell, that was the SA's suggestion.
And fwiw, it's already been returned. Then rebought, and there were at least 20 left, so I hardly kept some poor soul from their dream sweater. And you can always return items with tags within 30 days, so it's hardly abusing the system. I wouldn't have even cared if it were a month later and I'd worn it, but this is a unique situation. I would never even ask if I'd worn the sweater. Geez.
Don't be an instigator. There's no need to judge someone on a freaking website lol.
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You said it urself that u want to return it for a cheaper price so yes that's obviously being cheap. Even if you claimed that you never used the sweater and you wanna return it for a cheaper price, that's still being cheap. I've seen it before, people will buy something at Nordstrom and all of a sudden, the price went down so they want to get it for a cheaper price now. Oh well you get what you pay for. Like I said, if you're not satisfied about ur sweater then return it.
Btw I'm not instigating. I'm not judging someone off the internet lol.
It's hardly being cheap to want the lower price when you buy something and a few days later its on sale.
Target has a PC policy and its happened to me several times .. Bought something on a Saturday then went on sale Sunday. You bet I got a PC. Was it 6 months later? A year ? No..
I think there are too many EXTREMES here. People who PC and people who shop all the time getting lower and lower prices. All the time. For a long period of time.
Yes, some people abuse the system. Just like anything else.
And no. Stores don't lose $ by me getting a PC. Take a business course, work for a major dept store ( in their auditing dept not the sales floor ) and you will find out exactly how they operate.
Nordstrom has posted revenue even during the recession. They are not losing $$. The prices will not go lower if no one returned anything. Get real. They will still go up every year. Are European stores that sell the same items really cheap because they don't take returns ? Nope.
Were people abusing the policy w/nordstroms ? Yes. But they could look at your sales history to see if you are an abuser. They did the same to me. Chloe bag purchased. In transit it went on sale. They refused the PC. I returned it and someone else still bought it at the lower price.
Do I do that all the time? No but it was a pricey bag ( to me 1500 isn't cheap ).
When you call anyone cheap you are judging. And I think some comments here are overly harsh. Are you in sales? Do you own Nordstrom?
Why up in arms over how or why people return ?
These rent a center / cheap / companies are losing money comments are ignorant, offensive and rude. I think some are either trolling, pmsing or in a pissy mood. Get over it.
Target has a PC policy and its happened to me several times .. Bought something on a Saturday then went on sale Sunday. You bet I got a PC. Was it 6 months later? A year ? No..
I think there are too many EXTREMES here. People who PC and people who shop all the time getting lower and lower prices. All the time. For a long period of time.
Yes, some people abuse the system. Just like anything else.
And no. Stores don't lose $ by me getting a PC. Take a business course, work for a major dept store ( in their auditing dept not the sales floor ) and you will find out exactly how they operate.
Nordstrom has posted revenue even during the recession. They are not losing $$. The prices will not go lower if no one returned anything. Get real. They will still go up every year. Are European stores that sell the same items really cheap because they don't take returns ? Nope.
Were people abusing the policy w/nordstroms ? Yes. But they could look at your sales history to see if you are an abuser. They did the same to me. Chloe bag purchased. In transit it went on sale. They refused the PC. I returned it and someone else still bought it at the lower price.
Do I do that all the time? No but it was a pricey bag ( to me 1500 isn't cheap ).
When you call anyone cheap you are judging. And I think some comments here are overly harsh. Are you in sales? Do you own Nordstrom?
Why up in arms over how or why people return ?
These rent a center / cheap / companies are losing money comments are ignorant, offensive and rude. I think some are either trolling, pmsing or in a pissy mood. Get over it.
xnanaxkookiex said:
I have to agree with valentine nicole. You should look up the real meaning of "being cheap" and its connotations doesnt come off as exactly polite. Valentine nicole was being a smart shopper. Item was unused, unworn tags attached. You say you're not judging but you've labeled those actions as "being cheap" more than once above. Please respect others on this forum and keep judgements out of it. If you don't have something nice to say...
I recently purchased a Jimmy Choo clutch on sale. While in transit it was further reduced. When I received it I went in store and asked a SA if they had it (I was going to repurchase at the lower price and return the one I paid more for). She just told me to bring my UNUSED clutch in and she'd adjust--according to her the previous sale price didn't matter (though I've been told in the past it does). Do I consider myself cheap in this scenario, hell no. I saved an extra $300 on a brand new, never used clutch. If I had purchased it 2 days later I would have received the lower price--how the heck was I supposed to know that? Price adjustments are here for a reason, by utilizing them I am being frugal, not cheap. I consider myself a smart, aware and well-educated consumer, at no point would I ever use the word cheap.
Valentine, I'd go in store and ask an SA. I didn't think I'd be able to get an adjustment but when I talked to the SA and explained she offered it right away (and she's the manager).
If and when I return something at Nordstrom for a lower price...the savings I make always invariably goes back to Nordstrom. I end up buying more LOL! 
I believe all this goodwill on their part is basically good business practice and that's why I am a loyal customer.
I believe all this goodwill on their part is basically good business practice and that's why I am a loyal customer.
I buy a LOT from Nordstrom. As a matter of fact, Nordstrom's the only place where I shop at. The clothes are streets ahead of what one'd find at, say, Macy's, but at the same time, it isn't quite as high-end and exorbitantly priced as, say, Neiman Marcus or Barneys. I also return a lot, but I've NEVER returned used merchandise. I always return stuff with the tags attached to it. I also only ever shop online, which means I'm not screwing some hapless SA over their commission. But yes, I return. A lot.
I've also, in the past, bought stuff, and when the price went down, bought another piece and returned the first one (in unused condition, natch). I once bought a Fleurette coat when it was discounted by 33%, and after about 50 days, I still found the exact same coat on the website and now it was 70% off. I bought another piece, and ended up returning it using the invoice of the first coat. I saved about $600, and that's not peanuts to me. Those that think this is 'cheap' need to get off their high horses. Nordstrom's general policy not to price adjust when stuff gets further reduced coupled with their very liberal return policy is utterly self-defeating. Either they must be willing to price adjust - which would be less of a hassle for everyone involved, as then people are less likely return used merchandise, and Nordstrom won't have to foot the return shipping/new shipping bill into the bargain. Or else they need to shorten their return window - Barneys honours returns only if the item is returned within 30 days of the sale date, and Neiman Marcus issues a partial refund if you return past a certain period of time.
What IS cheap is returning used merchandise, especially used clothes or shoes. Returning unused stuff in original condition and in original packaging is hardly something to guilt-trip people over.
I've also, in the past, bought stuff, and when the price went down, bought another piece and returned the first one (in unused condition, natch). I once bought a Fleurette coat when it was discounted by 33%, and after about 50 days, I still found the exact same coat on the website and now it was 70% off. I bought another piece, and ended up returning it using the invoice of the first coat. I saved about $600, and that's not peanuts to me. Those that think this is 'cheap' need to get off their high horses. Nordstrom's general policy not to price adjust when stuff gets further reduced coupled with their very liberal return policy is utterly self-defeating. Either they must be willing to price adjust - which would be less of a hassle for everyone involved, as then people are less likely return used merchandise, and Nordstrom won't have to foot the return shipping/new shipping bill into the bargain. Or else they need to shorten their return window - Barneys honours returns only if the item is returned within 30 days of the sale date, and Neiman Marcus issues a partial refund if you return past a certain period of time.
What IS cheap is returning used merchandise, especially used clothes or shoes. Returning unused stuff in original condition and in original packaging is hardly something to guilt-trip people over.
Could not agree more Whimsicaldiva! Even the online chat person told me it's a good idea to keep items in your shopping cart to see if they go on sale or further down in price.
You returned the second one using the first invoice? So you used the item and bought another one, returning it with the first receipt? Don't they now have stickers on the price tag to prevent this? I don't think this is a proper use of a return policy.
If and when I return something at Nordstrom for a lower price...the savings I make always invariably goes back to Nordstrom. I end up buying more LOL!
I believe all this goodwill on their part is basically good business practice and that's why I am a loyal customer.
This is a big part of why they maintain a lax return policy. I don't know exact numbers, but I've been told returns do not lose the company much money at all once you factor in exchanges, customer loyalty and the returned items being sold at Nords Rack and Last Chance.
Personally, I think abusing the policy (returning used/well worn items etc) is wrong, but who am I to judge? Clearly people think I was in the wrong for getting my extra 20% back so...
