Nordstrom Return Policy Thread!!

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#571
Common Sense said:
I was so compelled by the ridiculousness of some of these posts/questions, I had to register and reiterate some basic concepts/state facts (have much more to say, but this post is already quite wordy):

SA work on commission. Do those of you whining about wearing shoes and boots for 3, 6, 12 months at a time before deciding you "changed your mind" realize what that means? To put it bluntly: if you enjoy your shoes for your special event, wedding, anniversary, the season, or several years and decide to use the store as a rent-a-center, you are directly *stealing* money right back from the poor person's paycheck when you return. If the person is still working there a year later and you return something from a year ago, yes, they still are affected by your cheapness.

What's even more appalling is that some of you can't even face the SA and try and run and hide and return with someone else in another department or slither to CS or even go to another store! Newsflash: everything is tracked electronically. The SA will know you returned, so make no mistakes about that. Have the decency to exchange with the original person who sold it to you, so the person can attempt to save the sale or don't be surprised if they begin to avoid you like the churn-em-and-burn-em thief that you are (if you feel entitled to do this regularly because you have no decency).

Put it this way: would you drive a car for a year and then have the gall to return it to a dealer for a full refund if you saw wear and tear on the leather or the threading in your tires wasn't as deep as when it was brand new? Would you enjoy a mattress for years and then return it to the manufacturer when you felt it wasn't as sturdy as when you first laid your stingy-little-head down to rest? How about eating 7 out of 8 slices of a meat lover's pizza and then deciding you actually don't like pepperoni and wanted your money back? (Satisfaction guaranteed, right?!)

Some of you that abuse the return policy still like to complain that what you purchased was dirty or scuffed or a little loose - what the hell do you think happens to returned merchandise when you walk away? Hang around and watch what a SA does to a return next time you want to dump something you've enjoyed and want a refund for. Do you *honestly* think you are the only special snowflake scamming the system and bringing back items purchased on your AmEx for rewards points and returned for cash to do some holiday shopping or pay another bill with? "I only wore it on carpet a few times!" (You still wore it.) "My feet bloated weeks later!" (Fabulous, you stretched them out and expect someone else to enjoy them now?) "I had the dress altered for my specific body measurements, but still am not satisfied!" (Who in the world is going to by a size 8 that might now be more like a 7 1/2??) And then in the same breath you'll complain about quality control.

Common sense. :bagslap:
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Best post ever. Couldn't agree more.
 
#573
If I paid 300 or 500 for a pair of boots and they start crapping out after less than a year ( and my boots are not worn year round ) you bet I will be marching into the store to return them or exchange them!

It isn't Payless, and sorry... I have worked in retail in the past, on commission and yes it does suck but I am not about to throw my money away when I am buying quality items that are suppose to last more than a few months, years even because I feel bad for someones paycheck. It's my paycheck too.

I have had many many SA's from Nordstrom even tell me wash it, wear it a few times, and if you still arent happy then by all means return it!

I think shoes and bags are the only things I would expect to last more than a year or several -- I wouldnt return a bra I had worn for a year and expect my $$ back for example or use up some skincare and return the empty container -- no I would never.

But a 1500 bag? 500 bag or shoes ? Oh heck yeah it's going back if there is a quality issue and some issues you only find out after its been used/ worn.
 
#574
pinkfeet said:
If I paid 300 or 500 for a pair of boots and they start crapping out after less than a year ( and my boots are not worn year round ) you bet I will be marching into the store to return them or exchange them!

It isn't Payless, and sorry... I have worked in retail in the past, on commission and yes it does suck but I am not about to throw my money away when I am buying quality items that are suppose to last more than a few months, years even because I feel bad for someones paycheck. It's my paycheck too.

I have had many many SA's from Nordstrom even tell me wash it, wear it a few times, and if you still arent happy then by all means return it!

I think shoes and bags are the only things I would expect to last more than a year or several -- I wouldnt return a bra I had worn for a year and expect my $$ back for example or use up some skincare and return the empty container -- no I would never.

But a 1500 bag? 500 bag or shoes ? Oh heck yeah it's going back if there is a quality issue and some issues you only find out after its been used/ worn.
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It isn't Payless and it also isn't Rent-A-Center. How long do you think is acceptable until a $300 pair of shoes gives out then? Five years? Ten? Never? Should bags passed down from mother-to-daughter still be allowed to be brought in 30 years later under your interpretation of a quality product?

Look at it this way: SKII products are hundreds of dollars a jar and sold at Nord. as well. If a woman felt her wrinkles weren't reduced to her liking by the end of the jar and brought it back for a full refund, or to try another equally expensive line until she was satisfied (which may never happen) how is that different from you wearing your shoes until they fall apart years later?

Tell me any other business or industry that hasn't folded that gives you such a liberal return policy. Customers who keep wanting to abuse the system and stretch their $100 into $1,000 will have a rude awakening when the company files bankruptcy, raises prices (they are in business to get rich, not to run a charity organization) or *gasp* starts to crack down on shameless customers taking advantage of the system.

If you buy one pair of shoes and keep swapping them out every few months, how is anyone benefiting but yourself? Nord. was teetering on the verge of financial ruin not too long ago...it's not extremely difficult to understand why.

Common Sense :hrmm:
 
#575
Common Sense said:
It isn't Payless and it also isn't Rent-A-Center. How long do you think is acceptable until a $300 pair of shoes gives out then? Five years? Ten? Never? Should bags passed down from mother-to-daughter still be allowed to be brought in 30 years later under your interpretation of a quality product?

Look at it this way: SKII products are hundreds of dollars a jar and sold at Nord. as well. If a woman felt her wrinkles weren't reduced to her liking by the end of the jar and brought it back for a full refund, or to try another equally expensive line until she was satisfied (which may never happen) how is that different from you wearing your shoes until they fall apart years later?

Tell me any other business or industry that hasn't folded that gives you such a liberal return policy. Customers who keep wanting to abuse the system and stretch their $100 into $1,000 will have a rude awakening when the company files bankruptcy, raises prices (they are in business to get rich, not to run a charity organization) or *gasp* starts to crack down on shameless customers taking advantage of the system.

If you buy one pair of shoes and keep swapping them out every few months, how is anyone benefiting but yourself? Nord. was teetering on the verge of financial ruin not too long ago...it's not extremely difficult to understand why.

Common Sense :hrmm:
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I don't treat any stores like a rent a center and I think you are going over board at this point with the 10 year comment.

For me, I would not return something ten years later but items should last longer than a few wears.

A boot wearing out after ten wears vs ten YEARS is vastly different don't you think? And to compare them is stupid.
 
#577
pinkfeet said:
I don't treat any stores like a rent a center and I think you are going over board at this point with the 10 year comment.

For me, I would not return something ten years later but items should last longer than a few wears.

A boot wearing out after ten wears vs ten YEARS is vastly different don't you think? And to compare them is stupid.
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I absolutely agree about quality and items lasting. But, you said you expect your boots and bags to remain the same as when you first purchased them for at least a year, and if they don't, you have the right to bring them back, correct? If you really felt that way, shouldn't you take your complaints up directly to the manufacturer?

Your interpretation of an already generous return policy is essentially the same as those who use a bag until it breaks and after 5 years return it for a brand new one in a different color. Bottom line, no other retailer allows customers to take advantage of them the way Nord. because it costs them money and doesn't work as a smart business model. I encourage you to bring try and get a full refund for your worn and broken shoes purchased at NM or Saks after a year and report back as to what kind of response you receive.

Why do you think there are time limits and stipulations on return policies in place to begin with? How many people want to pay full price for a pair of shoes worn 10 times? How many people want to pay full price for a never-worn dress that was in someone's closet for a year?

Both customers are gaming the system and costing the SA and Nord. to lose money. In turn, Nord. jacks up already inflated prices to be able to keep making a profit. To not understand this is...willfully ignorant. And to be clear, Nord. does have a stipulation saying items should not be used or worn. It used to go without saying because it was seen as being common sense. :idea:

DC-Cutie said:
I think overall, the Nordstrom return policy is abused. I don't hear of too many people making returns to Saks, neiman's, bergdorf, Barney's, etc. after an extended period of time.
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You don't hear about it because they can't. You are 100% correct in stating that the Nord. policy is abused. Customers that continue to do so help corrupt what used to be a good store for everyone else that shops there.
 
#578
Personally, I'd only return something prior to using, like if I changed my mind. Once I use/wear something, I keep it. If it was a severe defect after the first few uses, I'd go back to the store, but just saying ' I used it, but don't like it' I'd never personally do that. I choose the items to buy, I don't make Nordstrom pay for a bad choice on my part.

I'd never think to use skincare, makeup, etc and after a few months decide I want cash back. That's really pushing it. Ask the counters for samples before buying. Nordstrom will even clarisonic your face as a demo.
 
#579
I'm disappointed in Nordstrom today. I bought a Missoni sweater for 20% off 11 days ago. Today it went half off online, and they won't price adjust for me "because it's designer." Its brand new - never worn, tags attached. Now, I'm just flat out returning, and they will lose a sale, and they'll get a little ding in my mind for customer service. I'll buy it from Saks.
 
#580
ValentineNicole said:
I'm disappointed in Nordstrom today. I bought a Missoni sweater for 20% off 11 days ago. Today it went half off online, and they won't price adjust for me "because it's designer." Its brand new - never worn, tags attached. Now, I'm just flat out returning, and they will lose a sale, and they'll get a little ding in my mind for customer service. I'll buy it from Saks.
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They've always had different price adjustment and matching policies for designer items.
 
#582
You know why they don't, right?

The same people that otherwise abuse the policy would buy the "designer" stuff prior to markdowns and keep returning/rebuying/price-matching until they get the second cut discount. Viola, awesome sale price on everything you wanted in your size.

They would rather you do the return. That way it goes back into the system and everyone, at least in theory, has a shot of grabbing the item at the new markdown price. Maybe it will be you who gets it again, maybe some else. But you wouldn't be able to, in essence, make your own sale stock.
 
#583
bostonte said:
You know why they don't, right?

The same people that otherwise abuse the policy would buy the "designer" stuff prior to markdowns and keep returning/rebuying/price-matching until they get the second cut discount. Viola, awesome sale price on everything you wanted in your size.

They would rather you do the return. That way it goes back into the system and everyone, at least in theory, has a shot of grabbing the item at the new markdown price. Maybe it will be you who gets it again, maybe some else. But you wouldn't be able to, in essence, make your own sale stock.
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That does make sense for higher end things, but I guess I hardly think a Contemporary M Missoni sweater that retails at $700 counts. There were at least 20 left at that store alone.
 
#585
bostonte said:
You know why they don't, right?

The same people that otherwise abuse the policy would buy the "designer" stuff prior to markdowns and keep returning/rebuying/price-matching until they get the second cut discount. Viola, awesome sale price on everything you wanted in your size.

They would rather you do the return. That way it goes back into the system and everyone, at least in theory, has a shot of grabbing the item at the new markdown price. Maybe it will be you who gets it again, maybe some else. But you wouldn't be able to, in essence, make your own sale stock.
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Bingo! And some people do just that - keep buying and returning until it's gone down to the Rack price and then they are finally satisfied at scoring "such a great deal!" :woohoo: Nord. won't price adjust on a sale item that gets marked down again, regardless of how soon after your purchase date, to discourage such unfair practices.

Heck, hold on to something long enough and you'll see it get down to a LC price of a penny :sneaky:
 
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