Nordstrom Return Policy Thread!!

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#511
It has only been 5 days? I wouldn't worry. They can sit in one location for several days at a time. Did you insure it, though? It's not expensive to insure and seems like a good idea for a Chanel clutch.
 
#512
princesskate said:
It has only been 5 days? I wouldn't worry. They can sit in one location for several days at a time. Did you insure it, though? It's not expensive to insure and seems like a good idea for a Chanel clutch.
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Thanks princesskate! I asked at the post office about adding insurance and tracking, and was told that I couldn't add extra services since it was a prepaid return label. I hope it gets there soon! :)
 
#513
2-3 weeks for USPS Priority shipping? That's not correct at all. I have never had priority going across country take more than 4 days. A prepaid priority label should also have a delivery confirmation number that works basically like tracking, although USPS isn't great about scanning items consistently. Are you sure that it wasn't one of those "smartmail" USPS labels that are the slowest shipping speed possible? Or perhaps she meant that it would take that long for the refund to be processed?
Anyways, I am sure your item will make it to its destination safely. I sell, buy, and return all the time using USPS and have never had a package go missing. :)
 
#514
renza said:
2-3 weeks for USPS Priority shipping? That's not correct at all. I have never had priority going across country take more than 4 days. A prepaid priority label should also have a delivery confirmation number that works basically like tracking, although USPS isn't great about scanning items consistently. Are you sure that it wasn't one of those "smartmail" USPS labels that are the slowest shipping speed possible? Or perhaps she meant that it would take that long for the refund to be processed?
Anyways, I am sure your item will make it to its destination safely. I sell, buy, and return all the time using USPS and have never had a package go missing. :)
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I agree!! That's why I was shocked when she told me 2-3 weeks. This was not a smart label, I've used those many times, and they have tracking. This label was unlike any I've seen...it was plain, no bar codes, and just said "Priority Mail" at the top, and had the store address, and attention to the SA in Chanel Accesories. Perhaps this isn't a true Priority label?
 
#515
I rarely return anything to Nordstrom - maybe only four times max for the past 8 years I've been shopping there. This is the first time ever I came across this problem after buying a pair of heels there about a couple of months ago. Last week, I got the chance to wear the heels out and noticed every few steps I took, I needed to readjust the straps and I did everything from tightening to loosing up the straps. It doesn't work and now after only one time of wear, theysit in my closet. The straps on the heels are faulty - they keep puckering and unbuckling which was something I didn't noticed in the store (basically I put them on and if they feel comfortable I buy). They're worn even if it was for one time, so I'm wondering if I can or should return them? I'm not going to resell these shoes and pass the problem onto someone else - the only other alternative is just to toss them in the trash. I'm kind of torn because they have been worn.
 
#516
Morisa said:
out of curiosity:

I know nordstrom SAs work on commission. What happens to the SA's commission if you buy something in-store, and then later either:

1. return it

or

2. exchange it for another size, which has to be ordered.

Curious because I had to exchange a pair of shoes today for a bigger size, and the SA who processed my exchange was the same SA that I had purchased the shoes from, and the SA kept on trying to offer to stretch the shoe for me which I did not want (I knew they weren't going to fit properly even if you stretched them). Kinda felt like the SA was giving me a hard time about the store not having the size in-stock and having to order it online.
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The SA loses commission.
 
#517
lulilu said:
This is not the point -- why should someone feel entitled to return something they soiled or damaged and then had cleaned. At the time they damaged it, it was theirs forever, IMO. You don't return items you damaged and expect your money back.
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Exactly!
 
#518
ahpeste said:
She was just asking if Nordstrom will let her return it and to answer that question, YES! May not sound right for u, but the answer is still YES.
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In theory, but not necessarily so. Like others I simply don't understand why people think that's an ok thing to do, even with a store with a generous return policy such as Nordys. Eventually we all pay the price, you know. Don't abuse their policy.
 
#519
cantsaywho said:
Brought the dress back to Nordstrom and the SA told me flat out that they don't accept returns or exchanges on altered items? She said I could try and have it re-altered, but I'm not sure how'd it work since the dress is too short and I'm scared of how unstitching it would affect the fabric...

Glad to see they were so accommodating for you though! Perhaps the policy differs at different stores? :/ I'm a little too embarrassed to go back and try again lol
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Have them re-alter. The professionals know fabrics so you need not worry about that. Just have them inform you if they are not able to do so. It must not have been a huge difference in length, right, since they measured you, so they should be able to make the correction.
 
#520
cantsaywho said:
Hello ladies!

I recently purchased a darling dress at Nordies and had it altered there (shorter hemline and closing of pockets). I just picked up the dress yesterday and after trying it on at home... Let's just say I'm really not happy with the way the alterations turned out. I was wondering what options I have. Does Nordstrom allow returns or exchanges on altered items? I was thinking of perhaps exchanging for an unaltered dress and having it redone by my usual tailor, but I'm not sure if they'll even allow me to return/exchange?

TIA!
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Go back and have them re-alter.
 
#523
***UPDATE***

I got the call from my SA that she just received the bag late this afternoon!! :)

I'm very happy and relieved!! I think next time I need to send an item back to a Nordstrom store, I will send it Priority with insurance and signature on my dime so I'll have peace of mind, and no two week wait!
 
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