Yeah I agree. It really depends on the SAs. Recently there was a 30% off Uggs in colors that I wanted but were already out of stock. I called for a price match and they just had to verify the promo, didn't require the exact same color.Regarding the price-matching policy--it's depending on the SA. Some SAs requried the exact same model/color and have to be in stock in order to have the price-matched. Some SAs will call the store to check.