Nordstrom or Neiman Marcus?
- Thread starter guccigirl82
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What I left on Nordstrom's Instagram account.
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Dear @Nordstrom,
Just wanted to let you know what happened when my husband and I were trying on a Bony Levy pink sapphire bangle this past weekend.
My husband and I went to @nordstrom on 10/10/15 to try on some @bonylevy bangles and we mentioned to the sales lady that we plan to purchase one every year on the anniversary date of the first time my oncologist told me that I had No Evidence of Disease (N.E.D.) for cancer after my two cancer surgeries. We explained to her that we wanted something to build on so that hopefully, after many years of not having cancer (if I'm lucky and it doesn't return), I would have a collection of bony levy bangles to symbolize my survival from appendix cancer.
We were thinking of buying one that night and saving it for my N.E.D. date this coming April 2016.
That is, until she said to my husband in response to us telling her my story, "Be careful what you wish for." 😧Meaning that the more years I still live means the more money my husband would have to spend on jewelry for me. As if he should be glad I'm dead so he doesn't have to spend money on me. Seriously? Do you know how upsetting this was? To go from planning to get something sparkly and fun like a gold sapphire bangle--to remind myself to push through hard days with the health problems I still have from my cancer surgeries and all the doctor visits and MRI scans I have to continue to do--to then being told by a complete stranger who is suppose to help me that my husband would be better off if I'm dead is just......... 😦😞😣. How can a human being say that to another human being? All while my 3 young children were there. To answer your question Nordstrom Fine Jewelry Sales Lady, my husband and children would not be better off if I'm dead.
We love #Nordstrom and have always been loyal Nordstrom shoppers and this hurt because at my sickest moment, I sometimes think my husband is better off with someone else than have a wife who might die from cancer. She just voiced one of my darkest thoughts. Please retrain the staff so that this doesn't happen to someone else. 😢😢😢
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Unfortunately, I don't think anything will come of this. I just don't want anyone to be treated the way we were.
Thanks for letting me vent. 😔
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Dear @Nordstrom,
Just wanted to let you know what happened when my husband and I were trying on a Bony Levy pink sapphire bangle this past weekend.
My husband and I went to @nordstrom on 10/10/15 to try on some @bonylevy bangles and we mentioned to the sales lady that we plan to purchase one every year on the anniversary date of the first time my oncologist told me that I had No Evidence of Disease (N.E.D.) for cancer after my two cancer surgeries. We explained to her that we wanted something to build on so that hopefully, after many years of not having cancer (if I'm lucky and it doesn't return), I would have a collection of bony levy bangles to symbolize my survival from appendix cancer.
We were thinking of buying one that night and saving it for my N.E.D. date this coming April 2016.
That is, until she said to my husband in response to us telling her my story, "Be careful what you wish for." 😧Meaning that the more years I still live means the more money my husband would have to spend on jewelry for me. As if he should be glad I'm dead so he doesn't have to spend money on me. Seriously? Do you know how upsetting this was? To go from planning to get something sparkly and fun like a gold sapphire bangle--to remind myself to push through hard days with the health problems I still have from my cancer surgeries and all the doctor visits and MRI scans I have to continue to do--to then being told by a complete stranger who is suppose to help me that my husband would be better off if I'm dead is just......... 😦😞😣. How can a human being say that to another human being? All while my 3 young children were there. To answer your question Nordstrom Fine Jewelry Sales Lady, my husband and children would not be better off if I'm dead.
We love #Nordstrom and have always been loyal Nordstrom shoppers and this hurt because at my sickest moment, I sometimes think my husband is better off with someone else than have a wife who might die from cancer. She just voiced one of my darkest thoughts. Please retrain the staff so that this doesn't happen to someone else. 😢😢😢
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Unfortunately, I don't think anything will come of this. I just don't want anyone to be treated the way we were.
Thanks for letting me vent. 😔
Congratulations on your continued good health and I am appalled that someone would choose to say something like this. My guess is that the SA was uncomfortable with what you shared, and her response was inappropriate for lack of knowing what to say. I think sometimes people tend to try to use humor when they are uncomfortable, but it was the wrong thing to say. How sad that she couldn't have found compassion and excitement instead.
I'm pretty sure Nordstrom will be getting back to you. If for some reason they don't, I hope you call so this experience can be turned around. Your response to them was quite calm considering the hurt you both experienced. Let us know what happens....
I wrote this in a thread I started to post pics of the Bony Levy pieces I bought prior to the incident happening:
I keep trying to tell myself to get over it but the hurt is still there. Maybe it's because she acted so indifferently or as if she didn't believe that I am a cancer survivor. Or maybe it touches on me at my darkest moments being afraid my husband resents having a wife who is sick and possibly dying. Or maybe I'm too sensitive especially as my health has been waning and I think my cancer might be back. Sigh. I don't know. All I know is whatever the reason--you are right--she shouldn't have said that.
I hope with time the negative feelings will go away. In the meantime, it doesn't change the fact that I am grateful for every day and every moment to be with my husband and kids. Jewelry and shopping is fun and all but our health is our greatest treasure.
Thank you for your kind words and I will keep you guys up to date if I ever hear from them. Just an acknowledgement that it happened would be nice but I'm not holding my breath. 💞
Hey Precious Happy...I am so wonderfully delighted to hear of your success in defeating your illness...What a gift to be celebrating your good health!...You and your husband continue to find moments to underline and remember with joy...
Listen, this was just one person and one person you have absolutely no connection with...Maybe if you knew her story you could feel compassion for someone who is not able to reach out to another in joy...
Let her go..Throw her to the wind and refuse to allow yourself to remember this incident...
Buy your bracelet and wear it with joy...You have been given a gift...
Continued good health and joy to you...Each day is a blessing....smile...
Tbh I can't afford much at Neimans.. lol. Maybe a Chanel bag once a year. I prefer Nordstroms, they truly go above and beyond to make sure you're taken care of. I've never encountered a snobby associate at any Nordstroms . Neimans is another story, I don't have fancy designer clothes, I love my LV and Chanel bags though. I walked into Neimans.. It's not like I'm expecting a red carpet at my feet or anything.. but I'm not kidding, just one associate acknowledged me, out of the 10 or so on the floor. Ahh whatever 😏
I have a soft spot for Neimans since my first designer shoe was purchased at the Neimans in Bal Harbor, and the SA was really really wonderful - went out of his way to make sure I got the best deal even though I'm sure there were plenty of other people willing to spend much more than me. There's only one nordstrom near me and I've never found the selection that great. Nordstrom Rack is a bit better but still not great.
In my experience both Neimans and Nordstrom beat out Saks for customer service though, there are some good deals during sale season at Saks but those SAs are pretty bad
In my experience both Neimans and Nordstrom beat out Saks for customer service though, there are some good deals during sale season at Saks but those SAs are pretty bad
As a guy it's frustrating since NM carries more designers for clothing that I want, but NEVER my size. If you look on their website mens only goes down to an S (not an XS OR XXS). Nordstrom usually has some XS but they never really catch my eye. I usually find clothing on MR. PORTER or end up having to buy from the line itself... 
I have two different opinions now, having gone from living in NYC to the midwest - meaning that many of those stores I can no longer shop in physically whenever I want.
Before moving, I would say the order of how often I shopped at the stores was: Bloomingdales, Nordstrom, Barneys, Saks, BG, NM. My problem with the Nordstrom I shopped at was that there weren't a lot of higher end designers. They did a bit of a rehaul not too long before I moved and got some Proenza Schouler and Alexander Wang, but, nothing like some of the merchandise I've seen ladies buy from other Nordstrom locations. Sadly, that also applied to the local Nordstrom Rack. It was a sea of mid level items and lots that seemed "made" for the secondary market. I liked Bloomingdales for the SpaceNK and Allsaints... not to mention Nespresso counter, so, I was in there a lot, if only to get staples from those areas.
Now that I've moved and only have physical access to a Nordstrom/Saks, I find that I do 90% of my shopping online. Although I've had patchy experiences with Bloomingdales, I can't deny how great the promos are. Being a Loyalist and the frequency of offers has been great. They sell out of sizes super fast, but, even with a really bad experience, I still find myself doing a lot of buying from them. Same with Saks. I seem to put in at least one Saks or SaksOff5th order every week or so - being able to return at the store is great too - not to mention free mail returns.
Which leads me to Neiman Marcus. I love Last Call/NM, but, the return policy is awful. Especially for LastCall. I would have purchased many times over from them, but, my last time ordering I got an Equipment shirt that didn't fit right and it cost me over $8 to return ship. That is unacceptable. I can understand why companies such as Gilt do it, to prevent people from hoarding and mass returning, but, LastCall? I have also found NM/Horchow to be a joke for tacking on shipping charges for furniture. My husband and I were going to order two nightstands and a lamp, and the "additional shipping fees" totaled to almost $500. Just for the shipping.. WTH???
However, I have done most of my "big" purchases since moving from Neiman Marcus and Barneys. If I can't get an item I want with a NM card event (they usually offer the biggest gift card rewards,) I buy from Barneys during the purple card events.
Before moving, I would say the order of how often I shopped at the stores was: Bloomingdales, Nordstrom, Barneys, Saks, BG, NM. My problem with the Nordstrom I shopped at was that there weren't a lot of higher end designers. They did a bit of a rehaul not too long before I moved and got some Proenza Schouler and Alexander Wang, but, nothing like some of the merchandise I've seen ladies buy from other Nordstrom locations. Sadly, that also applied to the local Nordstrom Rack. It was a sea of mid level items and lots that seemed "made" for the secondary market. I liked Bloomingdales for the SpaceNK and Allsaints... not to mention Nespresso counter, so, I was in there a lot, if only to get staples from those areas.
Now that I've moved and only have physical access to a Nordstrom/Saks, I find that I do 90% of my shopping online. Although I've had patchy experiences with Bloomingdales, I can't deny how great the promos are. Being a Loyalist and the frequency of offers has been great. They sell out of sizes super fast, but, even with a really bad experience, I still find myself doing a lot of buying from them. Same with Saks. I seem to put in at least one Saks or SaksOff5th order every week or so - being able to return at the store is great too - not to mention free mail returns.
Which leads me to Neiman Marcus. I love Last Call/NM, but, the return policy is awful. Especially for LastCall. I would have purchased many times over from them, but, my last time ordering I got an Equipment shirt that didn't fit right and it cost me over $8 to return ship. That is unacceptable. I can understand why companies such as Gilt do it, to prevent people from hoarding and mass returning, but, LastCall? I have also found NM/Horchow to be a joke for tacking on shipping charges for furniture. My husband and I were going to order two nightstands and a lamp, and the "additional shipping fees" totaled to almost $500. Just for the shipping.. WTH???
However, I have done most of my "big" purchases since moving from Neiman Marcus and Barneys. If I can't get an item I want with a NM card event (they usually offer the biggest gift card rewards,) I buy from Barneys during the purple card events.
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I had a few items cancelled from my orders as well. I chalk it up to a lot of web traffic, plus returns. I don't know about you, but I ordered multiple sizes so something was going to get returned. At least their website was working - poor NM has been having problems all weekend... I bet if you contact their customer service, they'll be able to see that the item was cancelled from your order and may honor the sale price...