Im afraid of this happening too..they shipped out one item from my order but the other one hasn't shipped yet. I still see it on their website so they better not cancel on me!
Nordstrom or Neiman Marcus?
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Im afraid of this happening too..they shipped out one item from my order but the other one hasn't shipped yet. I still see it on their website so they better not cancel on me!
This happened to me too with an item I ordered 11/30. Just place an order again now that they have stock, if you want to be on the safe side you can wait until it ships, then live chat and have them adjust the price for the lesser amount. You'll just have to provide them with the order number from the cancelled order. You have two weeks from the date of cancelled order to do adjustments. Hth.
I recommend the Neiman Marcus after Christmas sale. I'll tell you in advance... it's a zoo... at least in L.A. but you can get amazing deal on super high-end merchandise.
I love both! I get better deals at NM, and NM customer service has impressed me a lot lately, although they are still a tad behind Nordies for customer service. But, Nordstrom has an amazing loyalty program and NM's program sucks! They both have a place in my heart. 
I'm an equal opportunity shopper, from thrift stores to Neiman Marcus and almost everything in-between, except those stores that target those (considerably) younger than myself!
Nordstrom customer service in general is superb. Neiman SA's are hit and miss but my shoe SA there is wonderful. Macy's readily adjusted the Friends and Family pricing on a set of china I recently bought that didn't ring up correctly the first time.
For high end goods, I prefer Saks, Barney's, then Bergdorf/NM. Others like Bloomingdale's, Nordstrom, Macy's have been great in some cases. For certain makers of clothes, like Moncler, Burberry or St John, I go to their brand stores (available in Chicago).
Nordstrom customer service in general is superb. Neiman SA's are hit and miss but my shoe SA there is wonderful. Macy's readily adjusted the Friends and Family pricing on a set of china I recently bought that didn't ring up correctly the first time.
For high end goods, I prefer Saks, Barney's, then Bergdorf/NM. Others like Bloomingdale's, Nordstrom, Macy's have been great in some cases. For certain makers of clothes, like Moncler, Burberry or St John, I go to their brand stores (available in Chicago).
Why did you cancel it? My story was different, after being on a hunt for the poudre rs, I finally found them on the nm website. I placed my order and it said it would be delivered within the week, I checked the status 3 days later and my order was cancelled! I called cs and they said they were on backorder, I was so upset, they didn't even send me an e-mail, I had to find out by calling them myself! That turned me off, so I went to my nordstroms and they ordered some for me. I've owned them for two years now and only wore them once lol.
I ordered items on Dec 26 and received one item yesterday, one will be delivered on the 5th, and the final item is estimated to be delivered on the 8th, but I haven't received the actual shipping confirmation for it yet.