Nordstrom banned from shopping from their online and store

[cieux]

I have heard rumours that these crackdowns are because Instagram types are buying lots of items, photographing it for social media, and returning it. Not fair to the companies at all, and I understand why they are pushing back.

Here is an article on this phenomenon:

https://econsultancy.com/asos-new-returns-policy-ecommerce-ask-the-experts/

It also appears that social media is fuelling this new returns culture. A 2018 Barclaycard study delved into the ‘snap and send back phenomenon’, revealing that almost one in ten consumers admit to buying clothes so they can post photos of themselves wearing a new outfit on social media, and then returning it to get their money back.

Terrible thing for people to do...

 

[Gabs007]

That is horrific.

Don't get me wrong, I love cats and dogs, but I think the fur looks better on them than on a dress in "Excellent, unworn condition", people make mistakes and if somebody makes a mistake, I am not going to crucify them, but to not see all that fur on an item, you have to be legally blind.

I have heard rumours that these crackdowns are because Instagram types are buying lots of items, photographing it for social media, and returning it. Not fair to the companies at all, and I understand why they are pushing back.

Here is an article on this phenomenon:

https://econsultancy.com/asos-new-returns-policy-ecommerce-ask-the-experts/



Terrible thing for people to do...

I think a lot of them might also try and resell it for more money than they paid for it, if that doesn't work they return it, but also if you just want to try on stuff, go to the shop, if the shop is not conveniently near, that is tough but no excuse for expecting them to ship the merchandise back and forth at great cost.

Btw the people who returned an item because it was obviously previously worn and/or damage, totally understand that, if I order something new, I expect it to be new, without any signs of wear and tear

 

[Gabs007]

I would do the same, if I am buying from an individual. But this is crazy! And then to be such a b#tch on top of that. You’re lucky she didn’t try to charge you extra for the fur coat!

Hey, I have total sympathy for the cat who must be freezing due to lack of a coat now, trying to see the funny side of it "At least no animal suffered in the making of this furry item"

 

[cieux]

Don't get me wrong, I love cats and dogs, but I think the fur looks better on them than on a dress in "Excellent, unworn condition", people make mistakes and if somebody makes a mistake, I am not going to crucify them, but to not see all that fur on an item, you have to be legally blind.



I think a lot of them might also try and resell it for more money than they paid for it, if that doesn't work they return it, but also if you just want to try on stuff, go to the shop, if the shop is not conveniently near, that is tough but no excuse for expecting them to ship the merchandise back and forth at great cost.

Btw the people who returned an item because it was obviously previously worn and/or damage, totally understand that, if I order something new, I expect it to be new, without any signs of wear and tear

I'm with you, I love furry creatures too! But it looks like that person had never heard of a lint roller.

 

[Gabs007]

I'm with you, I love furry creatures too! But it looks like that person had never heard of a lint roller.

I think it would require several lint rollers... Tbh I was quite concerned with the poor animal, because my cat sheds a lot but that's a bit more than just shedding

 

[dramaprincess713]

This makes me nervous. I just calculated, and I have about a 50% return rate at Nordstroms. I don't shop there often though...I've basically kept about 13 of 24 items I've ever ordered from there. Some of these were things that didn't work, others were exchanges for a different size, but exchanges show in my account as a return and second order. I just placed an order for a Gucci key holder, but there is a very real possibility it may not work out for me. Nordstroms is the only place I've been able to find this particular key case. It's not even on the Gucci website, so I ordered to see it in person, but now I'm worried I'll have issues if I need to return it...

 

[rutabaga]

I haven't logged in for a while but I saw this thread and as someone who was banned from shopping at nordstromrack.com about a year ago I have to say I'm glad for other shoppers that they're actually providing notice of your return percentage BEFORE banning shoppers for life. I was banned without prior warning and had no idea what my return rate was before being banned. The problem is there's a disconnect between management's policies and what Nordstrom's in-store reps are telling shoppers. When I was chatting with a sales rep at the SF Nordstrom, she told me I could make all the returns I want to Nordstrom because it's separate from NR, and she even gave me a e-bar card for free coffee/tea because she felt bad that I was banned. In general, I've been shopping less at Nordstrom in store and online, haven't set foot in a NR for almost a year, and have been buying lightly used/consignment items that are final sale, ironically, from eBay and Poshmark. Being banned from NR online definitely changed my online shopping habits but I do blame retailers for keeping most of their merchandise online only. If I could try an item on in store before purchasing, I would, but how many times have we seen something we want but it's an online exclusive? I get that retailers want to minimize store space and stock on hand but this forces consumers to buy online sight unseen, so you're going to expect returns for various reasons.

In short, I don't miss NR or Nordstrom very much at all, so being banned isn't the end of the world. I wonder how many people will be banned from Nordstrom as a result of the Anniversary Sale frenzy.

 

[itsmree]

I wonder if the return rate for gifts goes against you? As these would be an exchange vs a return? My husband buys a lot of gifts at nordstrom and I exchange a large percentage of them (size, color, style?). Or if I can't find something, it goes on a gift card... but nordstrom is still keeping the money, so I hope we are good? GAH!

 

[fritz12]

I haven't logged in for a while but I saw this thread and as someone who was banned from shopping at nordstromrack.com about a year ago I have to say I'm glad for other shoppers that they're actually providing notice of your return percentage BEFORE banning shoppers for life. I was banned without prior warning and had no idea what my return rate was before being banned. The problem is there's a disconnect between management's policies and what Nordstrom's in-store reps are telling shoppers. When I was chatting with a sales rep at the SF Nordstrom, she told me I could make all the returns I want to Nordstrom because it's separate from NR, and she even gave me a e-bar card for free coffee/tea because she felt bad that I was banned. In general, I've been shopping less at Nordstrom in store and online, haven't set foot in a NR for almost a year, and have been buying lightly used/consignment items that are final sale, ironically, from eBay and Poshmark. Being banned from NR online definitely changed my online shopping habits but I do blame retailers for keeping most of their merchandise online only. If I could try an item on in store before purchasing, I would, but how many times have we seen something we want but it's an online exclusive? I get that retailers want to minimize store space and stock on hand but this forces consumers to buy online sight unseen, so you're going to expect returns for various reasons.

In short, I don't miss NR or Nordstrom very much at all, so being banned isn't the end of the world. I wonder how many people will be banned from Nordstrom as a result of the Anniversary Sale frenzy.

Why do you shop online if it only results in returns? Why don't you just go to the store and give the environment a break from all the shipping and returns? It's the retailer's fault - it's yours. Our store bans people who return too often, and will continue to do so. We build a database and we share among other retailers. It's not a free service for you to abuse. From a retail perspective - we don't want you as customers - go somewhere else!

 

[whateve]

Why do you shop online if it only results in returns? Why don't you just go to the store and give the environment a break from all the shipping and returns? It's the retailer's fault - it's yours. Our store bans people who return too often, and will continue to do so. We build a database and we share among other retailers. It's not a free service for you to abuse. From a retail perspective - we don't want you as customers - go somewhere else!

Not speaking for the person you quoted, but for myself, these stores don't have physical locations in my area. There are very limited shopping choices where I live, as I am sure is true for many people.

 

[cowgrrl]

Not speaking for the person you quoted, but for myself, these stores don't have physical locations in my area. There are very limited shopping choices where I live, as I am sure is true for many people.

Amen. I now live in a major metropolitan area but I use to live in an incredibly rural area. The closest Nordstroms was probably 3+ hours away. I know people for who it would be 6+ hours.
The number of people who seem to forget that the US is filled with huge areas of rural communities is still shocking to me after all these years. There's more to the country than NYC, LA & Chicago.

 

[JNH14]

They REALLY CAN'T BAN YOU IN ANY STORE AS LONG AS YOU ARE PAYING WITH CASH! I don't think they have your photo at the register....

 

[ultravisitor]

I think some buyers should possibly ask themselves if they would be happy if somebody would order lots and return most of it, it simply causes a massive loss for the shop, not just postage costs, also the restocking, checking, etc. Also if the seasons change, nobody might then buy the item. To not make a loss, the shop will have to put the prices up, something every customer pays for, so I think they are just eliminating people who cause them to make a loss and not a profit, which is actually good business sense.

If you don't have a shop nearby, that is unfortunate, but hardly the fault of the shop, who really shouldn't be burdened with the costs of sending stuff to people who usually will keep 1 item out of 10. I work in a completely different business, but if one of my clients would cause me more costs than earnings, we would also part ways, nobody works for free or to pay for the pleasure of working

All true, but people have entitlement issues.

 

[ultravisitor]

The number of people who seem to forget that the US is filled with huge areas of rural communities is still shocking to me after all these years. There's more to the country than NYC, LA & Chicago.

I grew up in a rural community. If something I wanted was not part of that community, I did without it or I made a special trip for it. I eventually moved and never went back to that rural community because it didn't offer enough for me.

No one is entitled to shop at Nordstrom or any other store. I hardly think it's a problem if a company needs to take some action because people's material desires lead them to abuse the company's policies.

 

[jellyv]

Why do you shop online if it only results in returns? Why don't you just go to the store and give the environment a break from all the shipping and returns? It's the retailer's fault - it's yours.

Two separate businesses, separate inventory. The stores are pretty much shells of their former selves, so if you go there you'll have the opportunity to try on two things, in the wrong colors.