Its a selling point as most people would be reasonable in their use of the policy, abusing it is not reasonable.
Nordstrom banned from shopping from their online and store
- Thread starter mzmba
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I have not shopped at Nordstrom in years, not since my early high school days and when I first started working in a large mall with Nordstrom’s and didn’t know any better.
i imagine their lax policy attracts more red then black imho and they’re not the only ones that have walked back a super lax policy…
personally I get people wanting to try between sizes, etc, but I only buy online if I’m sure, just because returning it would be a pain.
but at some point I think it’s reasonable for businesses to charge for shipping, or only allow store credit (refund is actually a privilege not a right), etc.
the only other business that allows folks to try on and stuff and return (within 14 days!) is apple and that’s because they’re sitting on a crap ton of cash because their margins are very Sweet.
i imagine their lax policy attracts more red then black imho and they’re not the only ones that have walked back a super lax policy…
personally I get people wanting to try between sizes, etc, but I only buy online if I’m sure, just because returning it would be a pain.
but at some point I think it’s reasonable for businesses to charge for shipping, or only allow store credit (refund is actually a privilege not a right), etc.
the only other business that allows folks to try on and stuff and return (within 14 days!) is apple and that’s because they’re sitting on a crap ton of cash because their margins are very Sweet.
I don't think they have a lifetime return policy anymore? I haven't heard them advertise it in years.
On their site they now say "we strive to make our customers happy and handle returns on a case by case basis".
Personally I think returns are a thing of the past. Poshmark actually banned a buyer for repeatedly filing "not as described" cases.
I just returned to a company who offered me a store credit for more than the amount of my purchase if I did that rather than get a cash refund. I think that is a good way to retain a customer, although I wonder how they would handle it if you also returned the thing you got with store credit.
There are a lot of companies that offer free returns, not just Apple. There are mattress companies that let you sleep on it for a month and still return. It is reasonable to allow returns for clothing; they would make a lot fewer sales if people didn't have that option.
I’ve not heard of such thing. Personally I don’t care for it but it’s not my business and it won’t really make a difference for me—I only buy what I want and store credit is a bit like gift cards, luckily I don’t get a lot of those but I have had one from anthro actually error me out when I tried to use it a couple years ago (much like cashier checks aren’t forever rather have a time limit of 7 years or so).
in that I rather have cold hard cash if I don’t like it AND their policy allows for a full refund.
if they don’t, I might still shop if I like it and want it but if I’m on the fence I probably wouldn’t though these days because I hate returning, I don’t even consider it much even if their policy allows for it.
that’s just me, I can be quirky/weird. But I always make sure I understand the rules and go by them when it comes to consumer discretionary goods.
probably Also because I worked retail and have heard every excuse under the sun it seems. Gold goes to the lady who felt “pressured” to buy three items totaling well over $1k and was clearly used (light stain, dirt, etc) but then was adamant that it was “new” and not “used”.
I remember seeing several TV shows when I was growing up about women buying a dress for an event, wearing it once while hiding the tag, and then returning it. It was almost like the writers of those shows thought it was normal behavior.
I hate returning too. I try not to buy if I'm not pretty sure I'm going to love it. Sometimes returns are unavoidable because the item is damaged or missing some parts. Like once I bought a purse from Coach online and it came without the hangtag. They couldn't just send me the hangtag; I had to return and reorder.
I live in an area without much retail so if I want something, unless I buy it on vacation, I have to buy online without being able to see it or try it on. Some people have the luxury of going to the store to make these decisions but I don't. I'm going to end up with more mistakes than I would if I could always shop in person.
I recently bought an item online from Nordstrom that came with a dry cleaning tag stapled to the size tag. It had none of the original tags on it. I am still shocked that someone took this back and resold it.
I have to admit, I sometimes take for granted how much retail availability there is in my area. You could have four Victoria secrets within a 10 block radius of each other.
Coincidently I was on Reddit and a post brought me down a rabbit hole. I can’t recall if shadow scores were mentioned or this NYT article but I find it interesting… never knew you could also request for your profile.
Obviously things like this exist internally (I always thought Citibank overnighting credit cards for free here or overseas was a common courtesy).
But still this was interesting. Another form of data mining and $ for information.
Also
wow, this is unsettling. I wonder if just by asking for the report, you can end up on someone's bad list. It makes me wonder if I shouldn't leave reviews.
I lost my credit card on vacation. We've been customers for a really long time, pay on time, and have an insanely large credit limit so I would think we would be on their "nice" list. When I called, the rep told me to just keep an eye on the charges to make sure there wasn't any fraud. He suggested keeping it open so we could continue using it on vacation (DH still had his card). When we got home from vacation, I called again and asked for a new card for me. I thought they would just issue a new card, but no, they canceled the account immediately, then told me it would take a week or more to get a new card. This rep said the first rep that had let us keep using it on vacation was wrong. I had to really press to get them to send it overnight. You would think it would be in their best interest to get us a new card immediately so we could start racking up more charges.
Sometimes it’s also about the rep you get. Granted nowadays your app can click the card off or freeze so most people that find a cc or steal a wallet won’t use the cc because it’s a forgone conclusion for the most part…
But that was super unprofessional imho.
The decline in (or lack of) customer service from your cc company may be due the pandemic. I think the cc companies have seriously slashed customer service the last few years, as have banks, and the lack of staffing and training are probably not going to return to pre-pandemic levels anytime soon. I recently had a similar situation in which Visa called me about a potentially fraudulent transaction and for the life of me I was unable to get a real person on the phone at Visa to tell me what it was about. I called back several times, went through the phone chain repeatedly, listened to endless ads for "exciting new Visa products," only to get a customer rep on the line who couldn't tell what was going on and told me to call the main number again. I finally called the credit union that had issued the card. They had always been super-helpful in the past whenever there was a fraudulent transaction on the card. Nope, they couldn't help me either. They don't "do" customer service for cards anymore, they only issue them. I think it's an industry-wide deterioration in customer service that we're experiencing.
I actually had a good experience with Visa. There was a fraudulent transaction which they caught and emailed me about. I called them and got a person on the line to help me. In general these days I find most CS are people working from home who don't have a lot of knowledge or experience though. One of my biggest disappointments is Costco concierge service. I've gotten a lot of help from them with computer issues over the years but the last year or two it seems the staff just isn't as knowledgeable.
The other thing to keep in mind is that call centers are generally probably not easy to work from so turnover is generally common and no doubt between that and the pandemic (harder to train workers remote vs in person) the type of CS can change depending on who you get.
But I find it also depends on how you handle the situation.
