Nordstrom banned from shopping from their online and store
- Thread starter mzmba
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I just looked at my own purchase history, I estimate that I return about 40% of my purchases.
I have yet to be banned. Of course, I return items right away and they are never worn.
As the other posters have mentioned there are not much stock in my size in my store.
In my last order, I received a t-shirt when I ordered a skirt. Weird.
I went to the store to return the shirt, as I was already counting on wearing the damned skirt and was told that it was an online only item.
I think I am going to try the order online and pick up in store shopping option, next.
As far as quality, the main problem for me is during the Nordstrom sales, the stuff simply is not the same, imo.
And to add further insult to injury, it often goes on sale for less a month or so later.
I have yet to be banned. Of course, I return items right away and they are never worn.
As the other posters have mentioned there are not much stock in my size in my store.
In my last order, I received a t-shirt when I ordered a skirt. Weird.
I went to the store to return the shirt, as I was already counting on wearing the damned skirt and was told that it was an online only item.
I think I am going to try the order online and pick up in store shopping option, next.
As far as quality, the main problem for me is during the Nordstrom sales, the stuff simply is not the same, imo.
And to add further insult to injury, it often goes on sale for less a month or so later.
This is a good question. Presumably, you can just decline to give your phone number if the sales associate asks and pay cash? And I assume it would be impossible to return because you do usually need to give a name?
This reminds me of the way that my mother used to shop. A very, very long time ago before computers.
This thread made me think twice when shopping NAS. I usually like to get shoes from the sale and I have a tricky foot to fit - sometimes I need a wide and have a narrow heel. So this year, I took off the first early access day for cardholders and was glad I did. I probably went through about 10 pairs of shoes to get 1 pair that fit well. One throw I planned on purchasing was underwhelming in person. It is about 3 hours for me round trip to go to the store. Sadly as a plus-size women, there were very few items available in the store, but one item that I planned on getting didn't look great on me and was replaced by a different item that I would not have considered based on looking at the website. It also helped with sizing if I decide to order more items. I generally don't return a lot other than shoes, but after looking at this thread, I didn't want to increase my returns percentage.
My coworker went in to browse the NAS over the weekend and asked a SA if they were banning customers for returns. The SA denied that you could get banned.... which we all know isn't true. There’s a disconnect between corporate and what SAs tell you at the register.
The entitlement ..phewww!I do alot of online shopping and get free shipping from Nordstrom so your telling me some people pay for this ?Honestly though with a 94% return rate your surprised you got banned?
I asked my friend /S.A about this ban & said he has seen it happen but in the 7 years he has worked there only twice .lol..
I asked my friend /S.A about this ban & said he has seen it happen but in the 7 years he has worked there only twice .lol..
I believe your friend. There’s got to more to this story. I’ve been buying on line and in their store for years and return what doesn’t fit, don’t like, etc. with no repercussions.
He said the same thing.I mean I just returned shoes from February-still brand new in the box and joked hope I don't get banned &he had no clue till I showed him this post..OP feel lucky guess
Sounds as if you have a personal grudge against this person that has nothing to do with the topic of this thread.
I think the bottom line is that stores should notify customers before banning them when feasible. I don't think it's "babysitting," just good customer relations, especially when ban criteria are so opaque. On the other hand, I also think that a return rate of 90%+ is unreasonable, even if I can stretch myself to see how a fair-minded shopper could unwittingly reach it. Whatever happens, I hope they maintain their policies, as it's one of the major reasons I shop there, and I keep most of the items I buy.
I got banned from Nordstrom Rack for no reason (I think it was in late 2018). I had made 4 online purchases (1 or 2 items each time) in that year and kept all of them, so they had no valid reason to ban me. I tried to checkout one day and my order kept getting cancelled.
Contacting CS was infuriating. They said it was a new company policy and my account had been permanently banned at their discretion, without any further explanation. Literally, the payments went through my CC immediately, and my previous orders were all received with no issues, they just randomly blocked me after my 4th order was delivered.
At the time, I was so irritated by the way CS had responded (their tone was far from polite) that I just said I'll gladly take my business elsewhere and left it at that.
I haven't shopped with them since because I'm not going to beg them to take my money
, but I just can't understand why they'd ban someone with zero returns or cancellations on their account. I'm sure it was a technical glitch on their system but the fact that CS didn't bother to look into it put me off for good.
I do understand when someone has a 94% rate (and many social media influencers are abusing that return policy), then the company has to protect itself. But I do not fall into that category.
Contacting CS was infuriating. They said it was a new company policy and my account had been permanently banned at their discretion, without any further explanation. Literally, the payments went through my CC immediately, and my previous orders were all received with no issues, they just randomly blocked me after my 4th order was delivered.
At the time, I was so irritated by the way CS had responded (their tone was far from polite) that I just said I'll gladly take my business elsewhere and left it at that.
I haven't shopped with them since because I'm not going to beg them to take my money
, but I just can't understand why they'd ban someone with zero returns or cancellations on their account. I'm sure it was a technical glitch on their system but the fact that CS didn't bother to look into it put me off for good.I do understand when someone has a 94% rate (and many social media influencers are abusing that return policy), then the company has to protect itself. But I do not fall into that category.
I got banned from Nordstrom Rack for no reason (I think it was in late 2018). I had made 4 online purchases (1 or 2 items each time) in that year and kept all of them, so they had no valid reason to ban me. I tried to checkout one day and my order kept getting cancelled.
Contacting CS was infuriating. They said it was a new company policy and my account had been permanently banned at their discretion, without any further explanation. Literally, the payments went through my CC immediately, and my previous orders were all received with no issues, they just randomly blocked me after my 4th order was delivered.
At the time, I was so irritated by the way CS had responded (their tone was far from polite) that I just said I'll gladly take my business elsewhere and left it at that.
I haven't shopped with them since because I'm not going to beg them to take my money
I do understand when someone has a 94% rate (and many social media influencers are abusing that return policy), then the company has to protect itself. But I do not fall into that category.
There's a thread dedicated to NR bans. Despite the name, Nordstrom and NR are two separate companies. I was also banned without warning and my online NR account was blocked, but I was able to create a new account. My mother was also banned, but she only made one order and randomly couldn't log into her account. The CS rep told her to create a new account with a new e-mail address.