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Nordstrom banned from shopping from their online and store
- Thread starter mzmba
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Nordstrom had one of the most relaxed return policies in retail. Customers started taking advantage of it and now they are cracking down
I rarely return anything even if I'm not 100% happy. It's too much trouble.
If it is tried on it isn’t worn. Would you call everything you take to a dressing room worn?
I agree that online shopping is different - you cannot order 60 things and keep two. Someone has to pay for the shipping. But ordering one in two sizes because you don’t know which one will fit and trying them both on - that’s ok in my book. (Of course, I have return shipping so I never shop online that way)
But a 94% return rate means out of 100 items you order, you might keep 6, that is a lot of admin and postage costs for the company
I did buy and return several pair of boots this past winter. I couldn't find what I wanted in the store so bought multiples, tried, failed and tried again.
Some things I would never order online - like jeans. you have to try them on. Even looking at them on the hanger, I can be wrong about whether they'll fit. And sometimes they fit (as in I can zip them) but don't flatter.
I agree. I never realized it was THAT much. I admit, sometimes I did buy things just to see them in person with no intent on keeping it (unless I reallllly loved it) because I don't have a Nordstrom around me. Free shipping, free returns, I figured why not. NOW I see why not...smh.
But I'm proud to say I never wore things and returned them.
Of the last 6 items i ordered from Nordstrom online, 3 arrived used so i returned them. I hope this does not count against me! It never occurred to me until reading this post, as i DID NOT use them! And i cannot believe someone actually shipped them to me. And failed to realize these items had been used. One was a pair of Munro shoes, not only worn but with the dr scholls inserts still in them. These were ordered in a Nordstrom store from another store, and shipped to me directly from that store. Next was a graf lantz suede handbag that was all beat up, full of marks and obviously used. Next was a Valentino collar — the fabric was off white, and there was a dirty ring around the collar from use. I told the customer associate they were received in this condition, and were returned within 3 or 4 days after i received them. I think i am going to call to make sure there isnt a problem, if i have to return something else i dont want to worry about being banned!
I understand Nordstrom is a for-profit company and don't expect much else from them besides chasing profit. But these policy changes may hurt them in the end by losing customers. Their open return policy leads many to shop there vs Bloomingdales, Saks, etc; without it what makes them special? Certainly not their selection of high end pieces; these others stores carry much more. I think if they want to really shift gears they need to warn people with high return rates that they "could" be banned unless they change their shopping habits. To expect the customer to know exactly what Nordstrom's threshold for returns is, is well a ridiculous idea. Warn people, and if they still persist, maybe then consider a ban.
one time I ordered 6 Burberry coats from Nordstrom online in 3 different colors and sizes to decide whichone to get because my local Nordstrom doesn't carry designer brands.
unfortunately, the burberry coats I ordered the size run so big..none of these fit me. I had to return them all. I don't know if it is going to hurt my return.
I have to admit that I ordered alot during designer sale during August and December.
most of the items I received almost worn out. shoes were as lot of scratchs, missing dustbags. in the other hand, the designer handbag were missing accessories such as keys, broken handle etc
you don't expect me keep all that. and ban me for return all items that were *used*.
unfortunately, the burberry coats I ordered the size run so big..none of these fit me. I had to return them all. I don't know if it is going to hurt my return.
I have to admit that I ordered alot during designer sale during August and December.
most of the items I received almost worn out. shoes were as lot of scratchs, missing dustbags. in the other hand, the designer handbag were missing accessories such as keys, broken handle etc
you don't expect me keep all that. and ban me for return all items that were *used*.
Perhaps they should focus on banning people who return items that are clearly used
Yes, last time I bought a pair shoes when they were on sale and when received they clearly been worn or from display that had been tried on, called them they said quite coldly oh just return them.
I didn't expect used ones even they were on sale!!oh and a handbag I called and found in one store out of the state, when received, it had been used with corners worn and even has a doctor's appointment card in one of the pockets!!
I think Nordstrom shouldn't take back items that clearly been worn and resell them.
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I don't know the banned returning/ shopping policies are going to take action on reseller at regular Nordstrom and rack. I mean I usually return something that not fit me in a week or so. it gives another customers chances to buy that items
I saw one of Nordstrom reseller customers return an item she kept more than a year.
because she could not sell it any where.
especially with customers that the not have norstrom store in there area or carry the brand they want
I saw one of Nordstrom reseller customers return an item she kept more than a year.
because she could not sell it any where.
especially with customers that the not have norstrom store in there area or carry the brand they want
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not to mention since the rack take off the price adjustment. when you return, it is also affected banning too
Yes, last time I bought a pair shoes when they were on sale and when received they clearly been worn or from display that had been tried on, called them they said quite coldly oh just return them.
oh and a handbag I called and found in one store out of the state, when received, it had been used with corners worn and even has a doctor's appointment card in one of the pockets!!
I think Nordstrom shouldn't take back items that clearly been worn and resell them.
I too received a bag that was used. It was a Gucci bag with worn corners, makeup stains on the inside and the crossbody strap had wear marks where the strap buckle had been adjusted to wear short and long. It was obvious the bag had been used for a while. Then I ordered a tote and they shipped me a totally different bag not the tote I ordered. Those were high dollar purchases that turned into high dollar returns that were no fault of my own. I’m afraid to reorder the bags or anything from them at this point for fear it could end up being a return. I want a pair of Valentino sandals but then what if they send the wrong size, color or shoe? Frustrating.