Tbh I think if you get something that really doesn't fit, you find out soon enough, a window of 10 to 14 days should be enough for returns, but over a year? That is taking the proverbial
Nordstrom banned from shopping from their online and store
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Tbh I think if you get something that really doesn't fit, you find out soon enough, a window of 10 to 14 days should be enough for returns, but over a year? That is taking the proverbial
There have been a lot of mgmt changes at Nordstrom in the past year or so. I'm waiting to see what they do with the Anniversary sale this year.
Someone in mgmt at Nordstrom decided to crack down on loopholes, and this returns issue seems to be one of them. Another thing is the red tag clearances at Rack, those have virtually disappeared and they used to have them every month. They stock much less inventory at the stores so lots of times, the stores just have a few items and the salespeople order what you want from the warehouse- this saves on inventory but in the long run it hurts the experience. Almost like a Russian store where they have nothing to actually sell.
The retail climate is disintegrating with all this globalization and people buying stuff online from china on places like DHgate. Nordstrom probably determined they needed to do this to survive.
Someone in mgmt at Nordstrom decided to crack down on loopholes, and this returns issue seems to be one of them. Another thing is the red tag clearances at Rack, those have virtually disappeared and they used to have them every month. They stock much less inventory at the stores so lots of times, the stores just have a few items and the salespeople order what you want from the warehouse- this saves on inventory but in the long run it hurts the experience. Almost like a Russian store where they have nothing to actually sell.
The retail climate is disintegrating with all this globalization and people buying stuff online from china on places like DHgate. Nordstrom probably determined they needed to do this to survive.
Yeah, Rack used to have lots of great deals, now not so much, I used to shop there a lot but now maybe once every half year. Glad didn't get their credit card at that time.
Yeah, I think Rack having no deals is related to this store stock issue too. They don't stock anything in the stores, so they never have to mark anything down and send to rack. Rack used to have a loophole where if somebody bought something online and returned to Rack, it was marked way down and put on clearance. They don't do that anymore either, now they have tight inventory controls so pricing is the same online as all the stores.
Returns are a killer, I know this just from selling stuff on ebay. It doesn't matter if you wear it or not, the problem is you buy it and it is delivered, you return it and the entire process takes 6-8 weeks, now it is past the season and worth much less. This is assuming the item comes back in pristine condition, many do not.
Agree, any returns is a headache to the stores or sellers. That's why I rarely return items even if not as described, sometimes i really should though, cause me losing money and time to deal with the not as described items.
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That is my story as well. They were down to one pair of Valentino rock stud city sandal in black, and one in gold. I bought both so I could try them on in person and make up my mind. Same thing with my Easter dress. If they don’t have the merchandise in the store, I usually order a couple of different styles and sizes. About 90% of the time I keep one but sometimes nothing works!
If I buy something and then it doesn't really fit or I don't like it, I usually keep it unless the description is grossly misleading (wrong measurements) because that is my fault, but lately I had a few issues when buying items that were described as new, with or without tags, the items then came worn and partially with stains or smelled of BO, covered in hair and all that. I have pets myself and if I can clean something easily with one of the fluff removers, not much of an issue, but somebody sent me a black silk cashmere dress that was actually grey from hair, let me find the picture, described as "In excellent condition without signs of wear" - well maybe she didn't wear it but it looks like a cat did, when I sent her a message that the amount of cat hair on the dress is a bit unacceptable and the picture, she accused me of being a bad buyer who is possibly too fat for the dress... I honestly can't believe that somebody would send a dress out like that. That isn't a stray hair, that's a fur covering
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I would do the same, if I am buying from an individual. But this is crazy! And then to be such a b#tch on top of that. You’re lucky she didn’t try to charge you extra for the fur coat!
how rude
reminds me of a time I asked my husband to bring a pair of pants to the alterations lady because the button was loose. we had used her many times. she told my husband I was too fat. needless to say we didn't return to her.
The funny thing is, the dress would actually be a bit too big, but seriously, new and unworn isn't covered in cat hair, with that amount of hair, her poor cat must be naked... I just got something else today, again bought as new with tags, they had pinned on a tag with a safety pin and the lining is ripped, lose threads inside and clearly worn as the there are the tell tale deodorant marks in the armpit region
I agree that Nordstrom has a very liberal return policy to the point that some customers do take advantage of it. Whoever was banned must have returned an exorbitant amount of items.
On eBay it is actually a store, also acts like a shop with the setup but then claims she is a private seller... It is one I am going to avoid at all costs in the future
I think some buyers should possibly ask themselves if they would be happy if somebody would order lots and return most of it, it simply causes a massive loss for the shop, not just postage costs, also the restocking, checking, etc. Also if the seasons change, nobody might then buy the item. To not make a loss, the shop will have to put the prices up, something every customer pays for, so I think they are just eliminating people who cause them to make a loss and not a profit, which is actually good business sense.
If you don't have a shop nearby, that is unfortunate, but hardly the fault of the shop, who really shouldn't be burdened with the costs of sending stuff to people who usually will keep 1 item out of 10. I work in a completely different business, but if one of my clients would cause me more costs than earnings, we would also part ways, nobody works for free or to pay for the pleasure of working
