layla said:Pupsterpurse, I hope BNY will make it right for you. So sorry to hear this happened to you as well as didi78.
Maybe Balenciaga needs to put a warning tag on the bags: Due to the manufacturing process and distressing, your bag might crack or rip.:ninja:
Another suggestion is for Balenciaga to mention, "Be sure to lube the bag as a preemptive measure."
Good luck with your bag tomorrow.
shoegal said:I am sure part of the problem is the bags sitting in a warehouse under who knows what conditions and for how long. We also don't know if this was a return and the damage was caused by someone elses' carelessness or if it was a floor model. I hope its not manufacturing with as many bags as they sell.