Ackkk! I just examined my bag and it has a deep scratch/rip at the bottom of the bag!!! Noooo! I just tried calling BalNy, but I got an answering/automated message so I left my name and number for Joseph to call me back(he's manager, right?). I also e-mailed him and included pics. Has this happened to anyone at BalNy before? Do I have to pay for return shipping to exchange my bag?!? Arghhhh... Here are pics. I don't know if you can see it well. I took a gazillion pics and these were the best shots.