The rude manager at my store who I think might be gone now, she always said the invoice was not enough info and always insisted on seeing my email. I never understood as there was never much info on the email from Coach. But the nicer SAs never ask for anything more. I always wonder why Coach is so behind all other retail stores that can quickly pull up the order.
Next PCE? Anyone knows when?
- Thread starter hunnylovescoach
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I am doing a return tomorrow. This reminds me that I will go ahead and print out my email. Lol
I didn't order anything from the sale yet...pikc
I don't think it's you--there's something up in their system. I returned something I bought online a month or so ago and the poor SA took a good 15 minutes to find the order (even though I had my receipt with order #). She told me that sometimes when online exclusive stuff is returned in a store it's hard to find. I don't buy or return a lot so I know I'm not "tagged".
I don't think it's you--there's something up in their system. I returned something I bought online a month or so ago and the poor SA took a good 15 minutes to find the order (even though I had my receipt with order #). She told me that sometimes when online exclusive stuff is returned in a store it's hard to find. I don't buy or return a lot so I know I'm not "tagged".
I was just having this discussion at Nordstromx! It seems like these stores are linking our orders to our email addresses--which does worry me because email doesn't seem particularly secure. I worry that they are linking my credit card info to my email in their system which doesn't seem very safe or secure.
I know...some can pull it up by just using your card. At Target, if you don't remember which card you used, you can try one and see!
I received a bunch of items today and will go thru them again tomorrow in daylight. Mine came from the store I use. I asked to make sure a return label was put in my box so I can ship back to JAX if things didn't work out but no label. Maybe he forgot.....but I'll be calling Coach CS if I need one. I don't want to have to go bare the wrath from the local store on a return or then for them to give me a label to send it back. It isn't convenient for me to go there. I wish they would just think about customers and now where things were purchased and how. My favorite places to shop are those that make transactions simple and easy to do. No questions asked! I don't mind if they ask if there is anything wrong with it so they know something is defective but don't ask me why I don't want it.....I don't...that's why! Changed my mind....found something I'd rather have.....does it really matter if I didn't receive it damaged?
Returns made to a Coach store go against that store’s revenue, regardless of where it was purchased. At least that is what I was told and why they don’t like taking returns purchased online.
That said, it’s not the customer’s fault they are set up like that. I won’t return in store anymore, I always got attitude from the SA’s. I’d rather just bring it over to UPS.
That said, it’s not the customer’s fault they are set up like that. I won’t return in store anymore, I always got attitude from the SA’s. I’d rather just bring it over to UPS.
It does make me think twice about ordering. I ordered a bunch of items from Target last month. There were a few screw-ups. I ordered some glass plates that were just thrown in the box and, of course, arrived in teeny pieces. I didn't want to make a trip to the store to return or exchange - that's the reason I ordered online in the first place - but it was easy online to say they arrived broken and get my refund. Then I ordered some towels and one wasn't in the box - they sent another one, no problem. I was afraid they weren't going to believe me.
Coach CS needs to work on being friendlier.
Well, I guess I won't be shopping at my local store anymore. Not that I did a lot anyway due to the previous manager always being rude. This is how my return went, and keep in mind I was seriously considering buying a different bag while there. I explained that it didn't come with the usual quality of a Coach bag, showed her the wrinkles, the dusty/not clean sections, and said I think that this bag either went between stores and was mishandled over time or someone returned it in that condition. She gets all defensive and says--we do not take back used bags and we stand by Coach quality. And she says this bag certainly did not come from an outlet. Ha ha ha ha... we all know here that bag could have come from anywhere it didn't sell, and very well could have been a return. I mentioned that the tag was obviously reattached, so it at the very least was not a brand new bag that was sitting in the warehouse. But all of the while I was talking about the bag--not Coach or the store.
Then as she acts like returning an item is so difficult even though she has the email and the invoice, she says, oh, when you have these return labels that is the more convenient method. I politely said I tried that once and my package took over 3 weeks to get processed by Coach, and I don't feel comfortable waiting so long for this much money to be credited.
At any rate, this used to be a "nice" SA--I guess that is until she has to process a return, and then she was completely rude from the moment I got there. I said, hi, how are you, etc, right away and she was cold as could be. I called Coach customer service to report this store on this front yet again. But I am going to follow up with an email to them, because I also want to report the condition of the bag, along with the service issue. I really was planning on buying something there, plus I had my new Page bag that I had bought there on my shoulder--honestly, how can they not see they are losing tons of sales by doing this to customers in the store?
Then as she acts like returning an item is so difficult even though she has the email and the invoice, she says, oh, when you have these return labels that is the more convenient method. I politely said I tried that once and my package took over 3 weeks to get processed by Coach, and I don't feel comfortable waiting so long for this much money to be credited.
At any rate, this used to be a "nice" SA--I guess that is until she has to process a return, and then she was completely rude from the moment I got there. I said, hi, how are you, etc, right away and she was cold as could be. I called Coach customer service to report this store on this front yet again. But I am going to follow up with an email to them, because I also want to report the condition of the bag, along with the service issue. I really was planning on buying something there, plus I had my new Page bag that I had bought there on my shoulder--honestly, how can they not see they are losing tons of sales by doing this to customers in the store?
So sorry about your experience. I went to a store a week or two ago...a slower store that I have purchased from in the past. They barely acknowledged my friend and I. I did have a bag I planned to return or I should I say exchange but I didn't bother as I felt very uncomfortable. My friend and I left and none of the 4 SAs said goodbye and I don't think they had any other clients in the store! Probably never return there.
I've called CS for a label and told them that I don't like the attitude I get at the retail location and they tell me they have to take the return. They ask which location but it really doesn't seem to do any good. Coach needs to stop having infighting between online and stores and let customers return for whatever reason. If it is within the timeframe, then no questions.
With the attitude of some of the stores I've considered shipping a store purchase back to JAX. I have return supplies from other online purchases...has anyone done this?
I am curious how that would go too. However, call me not very nice, but part of the reason I return to the store is because of how they act. I would be more inclined to care about the store and their numbers if they were nice to me, but if they are going to act like children when you return something, then honestly I am not going to ship mine back, wait for the credit, etc. I am going to continue to grace them with my presence for my few returns I do. And now I won't buy there at all...their fault. lol But the reality is that you can't be a retail store, be nice to people when they buy, but then act like that when they return one item here and there. It is the nature of a retail store to buy and have returns. Coach needs to learn to operate like all other retail stores that simply process returns politely knowing you will keep shopping there. Ugh!
The only items I ever returned to a Coach store are items I purchased in the store although I haven't purchased many Coach items in the past 18 months. I usually return a bag I purchased online to JAX with the label given because I live so far from a Coach store, BUT if I lived closer, I would take it to a store.
I return items to Nordstrom and Macy's if I've purchased online, and I've never had a problem with that. Nordstrom even has a station by the front door specifically for returns. They take my receipts, and my account is credited immediately. I don't know why Coach can't do this, but it seems to be a bad policy for customer service.
I return items to Nordstrom and Macy's if I've purchased online, and I've never had a problem with that. Nordstrom even has a station by the front door specifically for returns. They take my receipts, and my account is credited immediately. I don't know why Coach can't do this, but it seems to be a bad policy for customer service.
OK....I swear I read a post this morning about $25 off $250 online today and then if you use a cash back site, it is a decent deal. Now I can't find the post and when I look at the Coach site, it doesn't say anything. Maybe this was a personal invite via email I didn't receive?