I'm hearing different rules from different SAs. I'm still able to reserve 22A with two of my SAs. One was able to reserve a mini boy (non classic) but he did mention they can no longer ship classics. The other SA reserved a mini flap and mini flap with handles for me and didn't mention other restrictions.
New Chanel Purchase Limit Policy
- Thread starter bebe_tc
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My NM SA also confirmed that they can no longer ship classics starting the 9th of June.
My SA just told me they can’t ship classics unless I’ve bought RTW in the same year.
Is it only classic flaps and minis? I've heard this 2 bags a year also includes other icon bags like the boy, gabrielle, etc. I am just very confused and don't know how to plan my purchases.
It includes classic, mini with and without too handle and reissues.
My SA said: No phone orders for all classics including square/rectangular/pearl crush/top handle/reissue minis. No phone orders allowed for SLGs or jewelry. I was shocked! Jewelry?? seriously Chanel?
They can ship after seven days. No holds no reserves. They are asking that you come into the store or boutique. I'm getting the impression that Chanel wants the customer to make a impulse purchase if maybe you're original item you would have only purchased is not available and you purchase something else. My Sa usually see me on Sunday and she's trying to get me to come into the store on Saturday.
My boutique SA just texted me that my reserved mini flap with handle has arrived and she can charge/ship it tomorrow.
That sounds ridiculous. My NM SA has not heard anything about not allowing SLGs and jewelry yet.
So the day of the launch only high tier shoppers can have their purchases shipped???? Seven days later everyone else can have merchandise shipped?
Chanel has lost me as a customer. The closest (30 min away) boutique is a Nordstrom one. Their selection isn’t always the best and I haven’t bought much from there. This is really unfortunate.
Most of your purchases was over the phone? I think a lot of Sa is going to lose commissions on the day of launch. I hope this policy backfires on Chanel.