New Bag- Burberry Haymarket Small Tote & Customer Service

vsminimoose

vsminimoose

O.G.
Aug 17, 2006
698
11
#1
When I was 22 I moved to New York City and got a job right out of college. After a year of work, turning 23 and having saved up some money I wanted to get a statement piece of real classic quality. I took myself on over to the 57th st Burberry store, marched on up to the women's clothing floor on a Tuesday afternoon and was treated like a princess - given sparkling water and a latte while they looked for my size. I wasn't wearing anything flashy - just a midwest-turned-nyc girl in casual clothes looking for something. No snobbery or pretension, just great customer service. I left with the Burberry check kilt skirt and have loved it ever since.

Impressed with Burberry that day, and now 5 years later, I surprised myself that I never went back. I went into the 3rd Ave Bloomies a few days ago and went into their Burberry boutique. I was helped out - adequately, and left with this bad boy:

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I wasn't very happy with the Bloomingdales Burberry service - I inquired about the above bag coming in red trim and I was surprised with how rude she was with her incorrect statement in telling me that it never came in red leather trim. I politely told her that I had seen it available before and a sales assistant had shown it to me. She must have been offended at me questioning her because she then snapped back that i was mistaken. Woah. But I blame bloomies staff mostly. My friends have had issues with the Bloomies Burberry before. Get over yourselves ladies! We're just here to buy nice bags. :confused1: If the red carpet Burberry store can treat me nicely, so can you!
 
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#2
Great choice in bag! That's a shame that happened, I've experienced similar treatment at Nordstrom once when inquiring about a style as well. But everyone at the Burberry store in downtown Chicago was incredibly friendly. I think it may just be a training issue :nogood:
 
#3
That is a gorgeous bag! Shame they were so rude to you.

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#4
^ Thank you. Next time I will give my business to the Burberry store on 57th. I just had a generous bloomingdales gift card and wanted to use it!!!

Happy with purchase :biggrin:
I can't believe it took me so long to get another Burberry piece since my initial visit in 2006! I'll never stray again!

Question for everyone:
I have the small tote but I know they sell a larger, medium version. I feel the small size is very generous in size. I'm 5'6 and 125lbs (I'm obviously also pictured above). I wonder how large the medium size would look on me. hmmmm. Does the medium LOOK that much bigger?
 
#5
Congrats!

I think it really depends on where you go. A friend of mine was in San Fransisco and went into a Burberry store wanting to check it out because of how much I raved about it and he said they gave him the cold shoulder and didn't want to acknowledge him. And he dressed fairly well...but I agree, just the Bloomingdale's employees...
 
#6
Really nice bag I love it! Congrats. On a side note, I think you should give business to the store that treats you well, this is what you deserve for leaving your money with them.
 
#8
Congrats on you bag!!! i got the haymarket check totebag this fall, just be real careful of the denim transfer. I dont know if my bag was just a fluck but it got pretty bad transfer, good thing its only towards the bottom where its not that noticeable. It look great on you!!!
 
#11
Very nice bag! Hope you enjoy it! :smile:

I never had any rude SA's in any Burberry store i've been to, been to stores in Germany, Paris, Netherlands and NYC.

Hope you will have better experiences next time!
 
#13
I had an issue with Burberry in Palo Alto. The first time I was there, I was treated like royalty (bought a button down for the BF). The second time, was a disaster. I was looking for a studded wallet and all they had was the wallet lined in brown and green. I asked the associate if they had the black one or if they could order and she said it doesn't exist!

I was dumb-founded, they had it online and at Nordies and when I pointed this out, she rolled her eyes-sighed and grabbed her tablet and proceeded to go online. The tablet didn't work and she later on said that "Nordstrom makes their own Burberry wallets" (after I pointed out that I saw it at Nordies).

I ended up taking my business to Nordstrom where the girl there ordered it for me.

AHHHH but I still love Burberry!
 
#14
Interesting on the customer service notes... A gal at the Santana Row store told me that the bag I fancied no longer came with the chocolate trim (only the new colored ones), but it was very much available on their website.

And (unrelated), a gal at Nordies told me that they exclusively carried a certain bag with the red trim when I had just seen the exact same bag at the Burberry store the week prior. I told her that and she was very friendly about it - she told me that she had just gotten off the phone with Burberry and that's the info they had told her.

Wierd.
 
#15
I can honestly say the service I received at the London Bond Street store was the best I have have ever received in any high end store, at the Harvey Nichols concession however the SA was incredibly rude, maybe it has something to do with the department stores...
 
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