I think this can have more to do with where you live, rather than what store it is. I have the present misfortune of living in an area that has AWFUL CS, regardless of the store you go into.
Neiman Marcus has the WORST customer service
- Thread starter nycgirl191
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I live in Salt Lake City and there is only Nordstrom with limited selection of goodies. I have to say that local Nordie has a good customer service in cosmetics, but in their other departments isn't a rule. Today I have made a trip to the store to browse and see what is available for presale. I was approached by SA in shoe area, so I asked him if there are any Jimmy Choo shoes going on sale. Well his response was that probably not, but if ,there will be only sizes like 40 and up. Then he added that we talking about 700$ per pair. I just look at him and I though "Are u kidding me dude". At this point I got pissed and I responded that I know how much Jimmy Choo's go for. I am foreigner, and I have accent, but it doesn't mean that I can't afford those shoes, esp. when I am dresses all in designers clothes and accessories. I will buy shoes online from jimmychoo.com, neiman or saks. I often shop online and this is my favorite way of shopping because I don't have to deal with as**holes SA. So far I can't say nothing bad about Neiman or Saks, but I bet I could if I would have this stores in my town.
I haven't read this whole thread, so apologies if this was mentioned earlier--but NM also has a wacky return policy that I'm battling with right now. For in-store purchases, there is no set time frame for returns. Online purchases have a 60-day window.
When I (very nicely) mentioned that this discrepancy made no sense to me since purchases made either way are NM purchases and should be covered equally, I was told that the store and online divisions are essentially two separate entities. Really?
The upshot is that in the future, I'm limiting my purchases to in-store.
When I (very nicely) mentioned that this discrepancy made no sense to me since purchases made either way are NM purchases and should be covered equally, I was told that the store and online divisions are essentially two separate entities. Really?
The upshot is that in the future, I'm limiting my purchases to in-store.
I think online is being shipped from a central warehouse and their stores keep their own warehouses. They may have different processing schedules - hence the rule.I haven't read this whole thread, so apologies if this was mentioned earlier--but NM also has a wacky return policy that I'm battling with right now. For in-store purchases, there is no set time frame for returns. Online purchases have a 60-day window.
When I (very nicely) mentioned that this discrepancy made no sense to me since purchases made either way are NM purchases and should be covered equally, I was told that the store and online divisions are essentially two separate entities. Really?
The upshot is that in the future, I'm limiting my purchases to in-store.
It was the same with Bloomingdales, but I
their customer service to death. They are amazing.I did return a bottle of perfume once after 2 months of use at NM though. I had realized that combined with my body scent, the perfume smelled awful. They returned it no questions asked.
The warehouses may very well be in different locations and have different "processing schedules" (whatever those are)...but a NM purchase is a NM purchase, and IMHO all NM purchases should be covered by the same policy. It's baffling to me that I could buy an item in-store, have a problem 3 months later, and return it with no questions asked. But I'd be out of luck with that exact same item if it had been purchased online.
I won't even shop there anymore. They messed up an order several times and finally I just got the stuff myself online.
ugh.. This thread makes me angry all over again, I have shopped at the NM in Tampa quite a few times mostly in the shoe and handbag department. I have encountered one SA in the shoe department that is AMAZING he texts me every time he has something that comes in that is my style, sent me a "happy birthday card" last year but unfortunately he is the ONLY SA I have ever met at a NM that is kind and actually made me feel like I was wanted. In the handbag department, there was 2 ladies like most of you said you didn't look up to par, I had a summer dress on and flip flops extremely casual. I went to look at a Prada bag and no one came to help me they just stood there and talked while looking at me, this has happened not once but several times. After that situation I refused to shop there unless I was helped by my SA and of course he no longer works there 
. At Nordstrom I have had AMAZING experience every single time I go there, it doesn't matter what department it is every person is so kind and accommodating. It doesn't matter how high end of a store you have worked in you should always treat you're customers the way you'd want to be treated if you were shopping there. I personally have worked in retail and I will say it was tough but there is no reason to make someone feel like your money isn't worth there time because you don't look like you reach their standards.
. At Nordstrom I have had AMAZING experience every single time I go there, it doesn't matter what department it is every person is so kind and accommodating. It doesn't matter how high end of a store you have worked in you should always treat you're customers the way you'd want to be treated if you were shopping there. I personally have worked in retail and I will say it was tough but there is no reason to make someone feel like your money isn't worth there time because you don't look like you reach their standards.
PsyDocJoanne, I agree with you. I am currently battling a price adjustment that I was promised back in December on a pair of Prada boots that I had purchased from NM online a couple of months ago. I was promised an adjustment of $338 on December 13, took the cs name, but the credit was never issued. I have called 5 times this month, and the original person is out on leave, spoke to 4 other cs reps and supervisors but no one ever calls back. I called again today and was told that since the original person who agreed to it isn't there to verify that she would issue credit, and it is too long of a time frame to price adjust, it can't be done. I have made several purchases from NM online before that were fine, but after this experience, I will really try to purchase else where and never buy from NM again. Nordstom and Bloomies have a much more liberal return and price adjustment policy.
Try calling the executive offices in Dallas. I had an issue with a Bloomingdales order last year and was getting nowhere with repeated calls to CS. I called their executive office in NY and my issue was resolved in one day and they sent me a $50 gift card for my trouble.
its best to complain on social media ESPECIALLY using facebook. facebook is so public that they will be too embarrassed and will have to deal with the situation . I think people need to embarrass them publicly in order to take any of their complaints seriously.Try calling the executive offices in Dallas. I had an issue with a Bloomingdales order last year and was getting nowhere with repeated calls to CS. I called their executive office in NY and my issue was resolved in one day and they sent me a $50 gift card for my trouble.
I actually had an amazing experience with NM online just this past month! I had purchased a ghd styler in September and the plug busted. I tried going through the ghd warranty and sent the styler back to ghd. They sent it back to me without fixing it and without an explanation as to why they didn't honor the warranty. I was furious!! I didn't think NM would do anything about it, but I figured I would try. I went to online chat and asked if they would take it back. After a bit of chatting and about 10-15 minutes of the associate checking on it..... they agreed to take it back!!!!!!!! I was THRILLED! I sent it back to them and they promptly refunded my money! SO happy with NM's customer service!!
I am shocked reading all the post. I would like to know a little more about returns letters. Does anyone know if a SA could call to help customer get off the black list?. How about when a customer also had different SAs in different states looking for high demand items and items were sent wrong colors or damaged? Making the customer to return them? Anyone knows how long are you placed in the "monitoring account watch"? I am speechless😊. I can't believe NMarcus would do this when a customer has the receipts and have NOT used or taken tags off on the items. I love Neiman Marcus is my favor place to shop!