Neiman Marcus has the WORST customer service

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#76
jenaywins said:
They accept cheques as well. I know a lot of people actually who carry one or two cheques in their wallets at all times just in case they pop into NM. :p
Click to expand...

I second the "checks for NM" suggestion.

I know of at least one NM location that accepts Visa: the NM at Ala Moana Center in Honolulu, Hawaii. Bergdorf's accepts everything too...so maybe locations with heavy foreign tourist traffic get expanded payment options?
 
#77
jenaywins said:
They accept cheques as well. I know a lot of people actually who carry one or two cheques in their wallets at all times just in case they pop into NM. :p
Click to expand...

:shame: i haven't written a check in ages...........i only use a CC and pay that off by bank via online..and my checks are deposited (were, i now work with a bank institute that does bank deposits but only with their accounts of course and i haven't opened one yet...........)

so yeah, i'd have to go to the bank and withdraw cash, which i don't mind, its the carrying it to the store that makes me uncomfortable, having had my wallet stolen once with four hundred in it..i only carry two max now in cash, and even thats rare, i do everything with cc.
 
#78
I just received my Christian Louboutins Rolando in patent black. I was checking them against my other CL Rolandos in patent nude. They are completely fake!! The red sole looks painted on, with the paint running down the shoe, as if it was painted heavily and started dripping down while wet and dried that way. The threads on the outside are already coming apart and I have not even worn them. I have worn my nude CLs 3 times already and no threads have come out like the shoes I received. And in the inside, the lining is cut unproportionately in the shoe and doesn't even and overlaps on the sides, all my other CLs are cut perfectly! Just a word to the wise, when ordering CLs from Neiman Marcus. The CS rep was no help whatsoever! So I will definitely be returning them!
 
#79
I just had a very wierd experience at NM today. So i got the email about $50 gift card with a $100 purchase. I went in yesterday morning with nothing specific to buy but thought I could find something and get the gift card. Well, nothing was really jumping out at me that would make me want to spend $100+. So i kind of kept wandering from dept to dept to see if something would catch me eye. Mind you, I do buy things from here occassionally like purses, perfume shoes etc. I eventually decided to get some Ippolita earrings that came to $315. I brought them home and my DH was like "these are $315?? they are soo flimsy!!" and i must admit they were very lightweight but I stupidly bought them coz of the damn giftcard!!
Well, I felt so bad that I decided I would return them today. I go in and see that Prada is marked down!! So I am looking at the bags and all of a sudden I feel like three SA are hovering around me pretending to fix stuff around me! Usually they ask if they can show you the handbag that is chained to the display but noone did. And when I did ask to have it removed , I felt like they were all watching me while i tried it on. It was very strange, I cant quite explain the feeling, just a sixth sense. So I decide the get the bag and pre-sold it and headed towards the jewelry counter to return the earrings. and the SA that was hovering around me in purses was there! I tell her I have to return it and she exchanges glances with the other lady and proceeds to do the whole transaction in silence!! she hands me my receipt and even when I say thank you, i dont get a response! I walked out of there feeling horrible!
I feel like they thought I was wandering around yesterday with the intent to shoplift and so they were keeping an eye on me today!! I am a decent person who has never had this experience before. I wanted to just call the SA and cancel my purchase and never go in there again! what do you ladies think? i have no proof obviously, just a feeling.
 
#80
^^ I think you're overthinking the situation. If you want the bag, proceed with the transaction, canceling it IMO is pretty drastic. in the future, avoid that SA.

Here is my feeling when people say "XXX store has bad customer service". It's not the store, it's the Sales Associate that isn't providing the level of service you feel you deserve. Don't take it out on the store, because if we did, our shopping options would be very limited. Customer service isn't like it used to be...
 
#81
DC-Cutie said:
^^ I think you're overthinking the situation. If you want the bag, proceed with the transaction, canceling it IMO is pretty drastic. in the future, avoid that SA.

Here is my feeling when people say "XXX store has bad customer service". It's not the store, it's the Sales Associate that isn't providing the level of service you feel you deserve. Don't take it out on the store, because if we did, our shopping options would be very limited. Customer service isn't like it used to be...
Click to expand...

very nicely worded.
 
#83
DC-Cutie said:
Here is my feeling when people say "XXX store has bad customer service". It's not the store, it's the Sales Associate that isn't providing the level of service you feel you deserve. Don't take it out on the store, because if we did, our shopping options would be very limited. Customer service isn't like it used to be...
Click to expand...

I disagree. The store's management sets the level of expectation for customer service. When I worked at a higher end retail store, our manager was clear about the level of service she and the higher ups expected. SAs will act however they want to act without direct instructions about how they are evaluated (keeping a black book of clients, returns and client loyalty).

If anything the economic environment should IMPROVE customer service, not reduce our expectations. If we keep buying from stores that still haven't figured it out, how are we encouraging them to change?
 
#84
some customers have reasonable expectations. being greeted, acknowledged, asked about their needs (consumer goods wise) and overall just someone who is friendly and helpful

then there are some who have very unreasonable expectations, ranging from asking you to deliver the goods to their hotel free of charge (which i didn't mind and did for the nice ones) to tying their shoe laces (which i did mind and regrettably did)

you may be thinking of those who just want basic service that should be given or who knows, maybe not, maybe you're the type that expects sales associates to be your personal server/slave/whatever
 
#85
BittyMonkey said:
I disagree. The store's management sets the level of expectation for customer service. When I worked at a higher end retail store, our manager was clear about the level of service she and the higher ups expected. SAs will act however they want to act without direct instructions about how they are evaluated (keeping a black book of clients, returns and client loyalty).

If anything the economic environment should IMPROVE customer service, not reduce our expectations. If we keep buying from stores that still haven't figured it out, how are we encouraging them to change?
Click to expand...

as with ANY work environment, management can set levels of expectations, but since managers aren't with the subordinates every waking moment, SAs do and act as they please. We all know that.
 
#86
DC-Cutie said:
as with ANY work environment, management can set levels of expectations, but since managers aren't with the subordinates every waking moment, SAs do and act as they please. We all know that.
Click to expand...

I agree with this statement, you may get instructions in your SA meetings or training but no one is there to really see how you are doing the whole day. If a SA is in the presence of their boss, they will give their best service but as soon as the boss is out of the picture, they usually just walk around and fold stuff until their shift is done and avoid customers.
 
#87
I think it was last month when NM sent out a $50 giftcard to be used in the store. So I went in and wanted to pick up a pair of Wolford tights. The size I was wanted was moved from the hoisery department to the shoes department but I didn't want to bother the SA to go downstairs and pick it up for me so I told her I'll go get it myself. She had called ahead and told them to set it aside for me. Unfortunately there was only one SA helping a customer with shoes. So I waited for quite a while and another male SA came along and I asked if he could find it for me. He came back with it and I gave him the $50 giftcard and my NM chargecard. He gave me this look like I am so cheap, using the giftcard for a $65 item. But that is the one thing I wanted and I felt really bad. I think if NM does not want people to use it for a $65 item, then say it or set a limit on how much you need to spend to be able to use it. Don't make customers feel bad for picking out something they want that is not $3000.
 
#88
ms-whitney said:
you may be thinking of those who just want basic service that should be given or who knows, maybe not, maybe you're the type that expects sales associates to be your personal server/slave/whatever
Click to expand...

Maybe you missed the part where I said that I had worked as a retail worker, so no, I don't expect anyone to be my slave.

However, I DO expect that I not be treated like garbage and I expect not to have to beg to give a store my money. When I start feeling like I am begging a store to give it business, as I do in the case of NM, I do not shop there. One bad SA, fine, it's that SA. When a good amount of them have the same attitude problem, it's a management issue, and it's their fault.
 
#89
It's almost like they look down upon you for using a coupon or trying to get lower priced items. Not everyone can afford huge shopping sprees every time they shop.
Curlsjang is right...they should have a minimum spending amount on the card if they dont want you to use the card towards smaller purchases.
DC cutie -- I disagree. If NM strictly enforced a customer service policy similar to Nordstrom, I seriously doubt their SA would dare act the way they do. I don't think there is a manager at every Nordstrom counter watching the SA's every move. They must have been trained to be so courteous and polite. It is hard to believe that every SA at Nordstrom is a very nice person; its what their job requires of them. And at NM they can probably get away with it while I dont think they can at Nordstrom which leads to me to believe that mngt DOES set a level of expectation that every SA working there must adhere to.
 
#90
BittyMonkey said:
Maybe you missed the part where I said that I had worked as a retail worker, so no, I don't expect anyone to be my slave.

However, I DO expect that I not be treated like garbage and I expect not to have to beg to give a store my money. When I start feeling like I am begging a store to give it business, as I do in the case of NM, I do not shop there. One bad SA, fine, it's that SA. When a good amount of them have the same attitude problem, it's a management issue, and it's their fault.
Click to expand...

This exactly.

I have only found one SA at NM who hasn't treated me like total garbage, whether I walk in and spend $60 or $6,000. For this reason, no matter what the department, (NM has a rare policy that allows its associates to essentially float to other departments when assistance is requested by a client with an item that is outside of their normal department) I only shop with him.
 
You must log in or register to reply here.
Top