Just an update,
I sent the item off friday (saturday korean time since they are a day ahead). Let the seller know that the package was on its way and that the rest of the items would be sent from america (the extra strings, tags, receipt). The seller then responded that she would not offer a refund anymore because the tag was removed. I had already explained why her stupid yellow tag was removed before sending off the bag (she had ebay email me that the item was authentic) and I was expecting an authentic bag. I need to know whether or not I should use the option to escalate the case or if that is premature. Thanks.
I sent the item off friday (saturday korean time since they are a day ahead). Let the seller know that the package was on its way and that the rest of the items would be sent from america (the extra strings, tags, receipt). The seller then responded that she would not offer a refund anymore because the tag was removed. I had already explained why her stupid yellow tag was removed before sending off the bag (she had ebay email me that the item was authentic) and I was expecting an authentic bag. I need to know whether or not I should use the option to escalate the case or if that is premature. Thanks.