So my mother and I went to macys and were going to make a purchase with 2 giftcards her friend from NY gave her. (We are in CA) The system was unable to recognize the card so the SA was kind enough to call the number on the back of the card. He found the respective amounts to be $15 and $5.50. He informed us that the card was old (last used 2003) which is why it did not show up and that the manager would be able to issue us a new card for the total amount but that she would not be back until 2 hours later!! He wrote down our information and the amount on each card for us. My mother and I decided to wait it out... Three hours later... another manager was there and he went to speak with the original manager we had been waiting for. They claimed they could not find any information on the card. I politely asked them if they would honor the amount that the SA had found on the card when he had called the number 3 hours ago. They refused and pretty much said tough luck!! :censor: When I got home I called the number on the back of the card. The nice girl who picked up said she could not find it but that I should call again as she was not to familiar with the process. I called again another girl was nice enough to tell me the amounts on the card!!!! I told her waht had happened and She informed me that in NY giftcards have expiration dates but most managers would honor them but that "technically" it is up to them. How can BOTH managers at Macys be so incompetent!!?!?!?!?! And to claim the could not find the info. I assume as managers they should be trained well enough to know how to go about this and FIND the amount on the card! Even if they couldnt find it... HELLO... the SA had found it and wrote it down for them!! They were just lazy or simply didn't want to deal with it!!! It's not the $20 I'm after but more a matter of principle! WE waited THREE HOURS!!!! I'm going to try again now next time now that I have called myself and was able to find the amount on the cards!! THIS is why I shop at Nordstroms!!!!