Hi BigCherry and Louliu. Thanks for the information. they probably would have dealt with it if I had mentioned it on the return slip. I don't think there will be a problem if I email them. They are usually very pleasant to deal with. Thanks again.A quick email customer services I am sure will sort it. They've always been amazing for any issues I've had. Ive only returned 1 online purchase that was faulty and was refunded postage. I can't remember if I had to tick a box for the return reason, you would think it would be a given for a faulty bag or incorrect description