Hello everyone!!! I'm a newbie on this forum
So I had my SA add me to the waitlist for the pink Neo Noe and received it 2 days later via mail (super fast!!!). I just started using the bag today - I barely had anything in the bag (keys, wallet, phone and some receipts...practically empty), but then I noticed the bag sagging in one area on the backside. Attached are some pics. It's driving me nuts looking at it lol.
Do ya'll think this is a defect? Anyone experienced this? Debating if I should exchange or return if this is a normal issue.
Just want a second opinion before I contact my SA. Advise please!