Update: took my bag to a different store and they sent pics for quality assessment and they informed tarnishing is normal.... Which is upsetting because my hardware is not tarnishing, it's indented and wearing off. But they agreed to replace both rings so at least it's something.
However, I was just in Mexico City and a SA there told me he would've let me return the bag and replace it with the PDJ on the spot. Just had to pay the difference. Mexico City had a lot better service than in the states!
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