Maintaining an H relationship

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
  • Like
  • Love
Reactions: nikotama, Etriers and S62708
#1,419
leuleu said:
My SA told me about this : she can order anything on H.com and I have to go to the store to have it. I have to pay before they order and if I don't like the item, I'll exchange it or have a store credit.
Why would I do this : I can order online, it comes directly to my house and, if I don't like the object, I send it back and have my money back ?
Click to expand...

I suppose you could view purchasing via your SA as a way to build your history with that person, as well as an avenue by which to remain loyal. I’m sure your SA appreciates receiving credit for items you purchase.
 
  • Like
Reactions: westcoastgal and js2367
#1,421
jenaywins said:
I suppose you could view purchasing via your SA as a way to build your history with that person, as well as an avenue by which to remain loyal. I’m sure your SA appreciates receiving credit for items you purchase.
Click to expand...

I wouldn't drive one hour just to take a scarf I can have delivered to my house when I can't get my money back if I order it by my store.
I would ask my SA to order things if there wasn't this problem and I would do the trip, not because of a Birkin, but because I like my SA very much and would be very happy to make her get some commission on my purchases.
 
Last edited:
  • Like
Reactions: BBC and lulilu
#1,422
I live on the country side so FedEx does not deliver themselves, it is regular post and they always come when I´m at work and sometimes they have dropped off parcels outside the house without requiring signature. I therefore try to avoid ordering online in case something would go missing.

I asked my SA for a scarf in a particular cw, unfortunately they had not ordered that cw. She said I could order it online and have it delivered to the store if I wanted to so I did not have to deal with the hassle of home delivery. I live far from the store but she said they would keep the parcel until I could come and pick it up, I would just not be able to return it if it was after the exchange time. I think they offer this option as a curtesy to customers. Plus it brings the customer into the store, I for sure often leave with more things than I planned.
 
  • Like
Reactions: Nerja, BBC, lulilu and 3 others
#1,423
Coconuts40 said:
I can now conclude there are absolutely no rules or method to getting a K/B/C. I have been working with a SA for less than a year, and about three months into working with her I asked her about getting a Kelly (gold) at the boutique. She was honest and said they can't keep up with the requests and therefore if I can find one somewhere else, go ahead and purchase it. Fast forward 7 months later, I have purchased mainly non quota bags from her and only two scarves. I emailed her the other day and requested a shawl and she replied back saying she will order the shawl for me - and then, in the same email, she mentions a Kelly!! Tells me to be patient as she is waiting for my kelly to arrive!! What?? I nearly fell off my chair. I have no idea what is being delivered as I didn't mention specs again to her and I purchased a gold Kelly resale, so I am really not sure what she has in mind for me. I thanked her by email and mentioned a few colours I would like. I certainly hope she doesn't offer me a gold Kelly. My store gets very few Kellys so I have a feeling I will be offered whatever they receive, which is the impression I got. Nonetheless it is pleasant to know I turned a corner with her. I want to mention, as I started shopping at Hermes more often, my knowledge has increased, my taste has evolved, and my love of the brand is truly sincere ( I am lucky to have a mother that appreciated H scarves and has a gorgeous collection - she would never own a B or K however :smile: ). I have grown up around Hermes items, I personally could not really invest in items until recently. I am very specific about what I want now and I think my SA truly noticed that I have a sincere interest in the brand.
Wanted to share this story as it appears to be so different from what I have read here.
Click to expand...

Wow - congrats, I hope you love it! Wishing you all the best!!
 
  • Like
Reactions: Coconuts40
#1,424
kadyooo said:
I agreed with you. So I think It’s better not to do this unless I can carry at lease 10 drinks with me to the boutique [emoji23]
Click to expand...

To be fair, I've carried 2-3 bubble tea/boba drinks in for SA & friends before. If it's edible and small (like under $5), I don't think it's a big deal but how it's received can reflect the store's general atmosphere. H fairy godmother (aka my best friend) has brought SA & the whole team entire pies before - although she is known for being quirky and silly, haha.
 
  • Like
Reactions: westcoastgal
#1,425
leuleu said:
My SA told me about this : she can order anything on H.com and I have to go to the store to have it. I have to pay before they order and if I don't like the item, I'll exchange it or have a store credit.
Why would I do this : I can order online, it comes directly to my house and, if I don't like the object, I send it back and have my money back ?
Click to expand...

I've just posted this in the H.com thread. The worst that can happen is, you receive a defective item and H says they won't take it back because they are sure it was fine when they sent it out. :annoyed:
 
You must log in or register to reply here.
Top