Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[kohl_mascara]

My SA is on maternity leave until the end of the year/beginning of next year. She introduced me to another SA via text when she notified me of her leave. I have texted this SA a few times but haven’t heard back. I am losing motivation - spend so far is pretty low, only ~$8k - spent almost an equivalent amount via the website and with other random SAs, which I know doesn’t count. Before my current SA, I didn’t click with anyone and took an 8 month break bc of it. Started again this June. Now with her gone, feeling “lost” if that makes sense. My store is highly competitive, so I understand why the new SA wouldn’t reply bc she has her own clientele to take care of. Why would she when she knows I’ll just go back to my SA when she returns lol. Bc of this, I prefer to wait for my SA to come back, but would another 6-7 month break hurt my profile? I would like a QB eventually but not in a rush - I don’t mind waiting a year+ from today for it, I just want my SA back TIA!

 

[acrowcounted]

My SA is on maternity leave until the end of the year/beginning of next year. She introduced me to another SA via text when she notified me of her leave. I have texted this SA a few times but haven’t heard back. I am losing motivation - spend so far is pretty low, only ~$8k - spent almost an equivalent amount via the website and with other random SAs, which I know doesn’t count. Before my current SA, I didn’t click with anyone and took an 8 month break bc of it. Started again this June. Now with her gone, feeling “lost” if that makes sense. My store is highly competitive, so I understand why the new SA wouldn’t reply bc she has her own clientele to take care of. Why would she when she knows I’ll just go back to my SA when she returns lol. Bc of this, I prefer to wait for my SA to come back, but would another 6-7 month break hurt my profile? I would like a QB eventually but not in a rush - I don’t mind waiting a year+ from today for it, I just want my SA back TIA!

PMd you

 

[Lookelou]

Ahh- I have not been put in your position, but I will throw out a thought….perhaps this is your opportunity to get off the “journey” and take a moment to understand what you want out of shopping at Hermes? I came back to Hermes in a roundabout way- and maybe your story can unfold in a similar way? I have always loved Hermes- and been gifted pieces over the course of 20 years. I didn’t even want bags! In the last year I chased a fj piece, met my now SA, and that SA FOUND it!!! From then, my SA has found me unique pieces, and I feel offers me more unique suggestions as they now know my preferences. I have a strong sense of my own style- and it is not “Hermes”- however my SA has won me over! Meaning- your SA is important to ENJOY the “spending” imo. If you are not in a rush, wait for your SA to return. If you find a piece you must have, snap it up, otherwise, just pause….if you haven’t clicked with anyone prior, then take a step back and wait till your frown turns upside down!!😊
Just my thoughts… and yes, I was offered a bag I didn’t ever think I would want! I wear it all the time!

 

[luxuryspy]

Hi guys ! I really would like your advice on this matter.

I ordered two pieces from Hermès swim top and bottom. I opened the box and noticed they sent me only two swim bottom pieces, no top. I reached out to my SA to explain the matter and got an instant response that my SA is on vacation for 2 weeks. Do I wait for SA or just call the boutique to speak with management about this matter…… I’m going on vacation and need the item. I’m hoping they can fix this problem asap.

I’m noticing Hermes SA from stores/wear houses are probably overwhelmed. I’m not upset. I know mistakes happen, but I would like a quickly resolution…. before I take my trip coming up .

 

[acrowcounted]

Hi guys ! I really would like your advice on this matter.

I ordered two pieces from Hermès swim top and bottom. I opened the box and noticed they sent me only two swim bottom pieces, no top. I reached out to my SA to explain the matter and got an instant response that my SA is on vacation for 2 weeks. Do I wait for SA or just call the boutique to speak with management about this matter…… I’m going on vacation and need the item. I’m hoping they can fix this problem asap.

I’m noticing Hermes SA from stores/wear houses are probably overwhelmed. I’m not upset. I know mistakes happen, but I would like a quickly resolution…. before I take my trip coming up .

Call the store and ask for the manager. Unfortunately, I'm guessing this may take some time to resolve though. They'll need to get a return label for you and then have it shipped back and processed for an "exchange" before sending out the correct piece, assuming they have any in stock. If its not in stock, they'll need to do a store transfer and that gets double messy. Definitely call ASAP.

 

[luxuryspy]

Call the store and ask for the manager. Unfortunately, I'm guessing this may take some time to resolve though. They'll need to get a return label for you and then have it shipped back and processed for an "exchange" before sending out the correct piece, assuming they have any in stock. If its not in stock, they'll need to do a store transfer and that gets double messy. Definitely call ASAP.

Hermès really drop the ball ! lol 😩😩😩

 

[OnlyModa]

Hi guys ! I really would like your advice on this matter.

I ordered two pieces from Hermès swim top and bottom. I opened the box and noticed they sent me only two swim bottom pieces, no top. I reached out to my SA to explain the matter and got an instant response that my SA is on vacation for 2 weeks. Do I wait for SA or just call the boutique to speak with management about this matter…… I’m going on vacation and need the item. I’m hoping they can fix this problem asap.

I’m noticing Hermes SA from stores/wear houses are probably overwhelmed. I’m not upset. I know mistakes happen, but I would like a quickly resolution…. before I take my trip coming up .

Are you sure you do not need two bottoms? I see all the influencers wearing two.
I am kidding, of course
If your SA helped you with an on line order perhaps you can go directly through that customer service.

 

[luxuryspy]

Are you sure you do not need two bottoms? I see all the influencers wearing two.
I am kidding, of course
If your SA helped you with an on line order perhaps you can go directly through that customer service.

Lol I’m positive! I do not need two bottoms. I spoke the Hermès SM and they were able to fix this issue. They ordered my top advise me once top comes in . I would have to bring back item to store so they exchange. A very smooth process!

 

[fashionE7]

Hi all,
Bit of a cross post and semi-long, my apologies in advance.

I’ve been with my SA for over 2 years. She moved from one location within our city to Madison following their renovation and I followed. Pretty early in (6 months) she offered me my dream bag (k25 noir). After that, she knew my dream was a MK in any neutral. I have gone in every month past 18 months since that bag, enjoy her company and the shopping experience, and spent around 3k each visit… it was what worked for my lifestyle at the time. In that time frame, she gave me a Constance after I asked for one in the window and offered me a special order to make a MK.

We had a great relationship, she’s much older than me but knew I’ve been going through infertility in my 20s and was so supportive and kind. This past May I went in to the store and bought a summer jacket and told her after many IVF rounds I am expecting, she congratulated me and said MK are finally easier now so one should come in soon... she knew even though I special ordered I’ve been waiting just to have one. I told her I wouldn’t even mind another K25 in the meantime.

Then, in June I texted her which she did not “read” (she has read receipts on) and it only said delivered. She usually reads within a day or two. I figured after two weeks maybe she is on vacation. Still nothing. I texted her about a week ago and nothing again since. I called the store two days in a row, first day the operator said she’d be in tomorrow. Second day the operator said “weird, I can’t see her schedule since May, it’s not updating”.
I am convinced they have let her go for some reason. It is weird she didn’t say anything to me if she was doing it voluntarily.

My worry is this… as I am finally expecting, I may be quitting my job in Jan after I give birth and exhaust my leave. This would severely affect my “spending” capacity. I just really wanted a QB before that capacity was exhausted. I understand the game. I know nothing is guaranteed and I shouldn’t expect a qb even while I am at a 5:1. But it feels like she would’ve given me one at this point.

If I am going to start with someone new, I am worried to have to rebuild the relationship without bringing up the QB. I am naturally pretty reserved and it took awhile for me to mention it to my original SA… in fact I think she brought it up first and I was like ummm it would be great but no pressure I know it’s so hard!

What is the best way to address this process if I go back to my store and my old SA is not there? I feel wrong to be aggressive to a new SA about how urgently I “need” a bag. I also am worried to try to “show myself” by doing more crazy spending to this new one. As much as I love them, I am tired of buying all the jackets without a bag to match. I would rather other brands at that point, but the incentive is what keeps me going

I have the spending power for perhaps one more QB on my own at this point in my life and assuming my SO comes by next spring, my DH said that can be my push present from him….

Any thoughts would be appreciated. TYIA

 

[acrowcounted]

Hi all,
Bit of a cross post and semi-long, my apologies in advance.

I’ve been with my SA for over 2 years. She moved from one location within our city to Madison following their renovation and I followed. Pretty early in (6 months) she offered me my dream bag (k25 noir). After that, she knew my dream was a MK in any neutral. I have gone in every month past 18 months since that bag, enjoy her company and the shopping experience, and spent around 3k each visit… it was what worked for my lifestyle at the time. In that time frame, she gave me a Constance after I asked for one in the window and offered me a special order to make a MK.

We had a great relationship, she’s much older than me but knew I’ve been going through infertility in my 20s and was so supportive and kind. This past May I went in to the store and bought a summer jacket and told her after many IVF rounds I am expecting, she congratulated me and said MK are finally easier now so one should come in soon... she knew even though I special ordered I’ve been waiting just to have one. I told her I wouldn’t even mind another K25 in the meantime.

Then, in June I texted her which she did not “read” (she has read receipts on) and it only said delivered. She usually reads within a day or two. I figured after two weeks maybe she is on vacation. Still nothing. I texted her about a week ago and nothing again since. I called the store two days in a row, first day the operator said she’d be in tomorrow. Second day the operator said “weird, I can’t see her schedule since May, it’s not updating”.
I am convinced they have let her go for some reason. It is weird she didn’t say anything to me if she was doing it voluntarily.

My worry is this… as I am finally expecting, I may be quitting my job in Jan after I give birth and exhaust my leave. This would severely affect my “spending” capacity. I just really wanted a QB before that capacity was exhausted. I understand the game. I know nothing is guaranteed and I shouldn’t expect a qb even while I am at a 5:1. But it feels like she would’ve given me one at this point.

If I am going to start with someone new, I am worried to have to rebuild the relationship without bringing up the QB. I am naturally pretty reserved and it took awhile for me to mention it to my original SA… in fact I think she brought it up first and I was like ummm it would be great but no pressure I know it’s so hard!

What is the best way to address this process if I go back to my store and my old SA is not there? I feel wrong to be aggressive to a new SA about how urgently I “need” a bag. I also am worried to try to “show myself” by doing more crazy spending to this new one. As much as I love them, I am tired of buying all the jackets without a bag to match. I would rather other brands at that point, but the incentive is what keeps me going

I have the spending power for perhaps one more QB on my own at this point in my life and assuming my SO comes by next spring, my DH said that can be my push present from him….

Any thoughts would be appreciated. TYIA

If you have to start with someone new, just be forthcoming in that first meeting. "As I'm sure you can see from my profile, I really loved working with Susan and am sad that she retired/transfered/left/whatever. We had been working together toward an X mini Kelly which she thought would arrive by this fall/whateverSheSaid. Do you see that as still being the case?" You should be able to immediately tell from her response whether its actually likely or if you're basically going to have to start over.

But before you worry about any of this, you really should just go in and find out if your SA is really gone. You could be worrying over nothing.

 

[shanparla39]

Hi all,
Bit of a cross post and semi-long, my apologies in advance.

I’ve been with my SA for over 2 years. She moved from one location within our city to Madison following their renovation and I followed. Pretty early in (6 months) she offered me my dream bag (k25 noir). After that, she knew my dream was a MK in any neutral. I have gone in every month past 18 months since that bag, enjoy her company and the shopping experience, and spent around 3k each visit… it was what worked for my lifestyle at the time. In that time frame, she gave me a Constance after I asked for one in the window and offered me a special order to make a MK.

We had a great relationship, she’s much older than me but knew I’ve been going through infertility in my 20s and was so supportive and kind. This past May I went in to the store and bought a summer jacket and told her after many IVF rounds I am expecting, she congratulated me and said MK are finally easier now so one should come in soon... she knew even though I special ordered I’ve been waiting just to have one. I told her I wouldn’t even mind another K25 in the meantime.

Then, in June I texted her which she did not “read” (she has read receipts on) and it only said delivered. She usually reads within a day or two. I figured after two weeks maybe she is on vacation. Still nothing. I texted her about a week ago and nothing again since. I called the store two days in a row, first day the operator said she’d be in tomorrow. Second day the operator said “weird, I can’t see her schedule since May, it’s not updating”.
I am convinced they have let her go for some reason. It is weird she didn’t say anything to me if she was doing it voluntarily.

My worry is this… as I am finally expecting, I may be quitting my job in Jan after I give birth and exhaust my leave. This would severely affect my “spending” capacity. I just really wanted a QB before that capacity was exhausted. I understand the game. I know nothing is guaranteed and I shouldn’t expect a qb even while I am at a 5:1. But it feels like she would’ve given me one at this point.

If I am going to start with someone new, I am worried to have to rebuild the relationship without bringing up the QB. I am naturally pretty reserved and it took awhile for me to mention it to my original SA… in fact I think she brought it up first and I was like ummm it would be great but no pressure I know it’s so hard!

What is the best way to address this process if I go back to my store and my old SA is not there? I feel wrong to be aggressive to a new SA about how urgently I “need” a bag. I also am worried to try to “show myself” by doing more crazy spending to this new one. As much as I love them, I am tired of buying all the jackets without a bag to match. I would rather other brands at that point, but the incentive is what keeps me going

I have the spending power for perhaps one more QB on my own at this point in my life and assuming my SO comes by next spring, my DH said that can be my push present from him….

Any thoughts would be appreciated. TYIA

I wonder if I have the same SA as you, given the move you mention. If so, the SA is actually on vacation right now. And was out certain pockets in the past months on vacation and then was sick. In any case though, I heard that they may be limiting how often they give MKs to customers going forward and the SO MK will count as one given to you so I don't know if you will get one in the next few months, although this may not apply to you given your spend. Also, I have seen that Madison sometimes count an SO request as a wishlist fulfilled that year so your current outstanding wishlist may not be fulfilled now, esp since it seems you submitted your SO request earlier this year. And if we do have the same SA, she says it is ok to follow up with her multiple times over text if she does not respond because she does not respond if she is busy, etc.

 

[fashionE7]

I wonder if I have the same SA as you, given the move you mention. If so, the SA is actually on vacation right now. And was out certain pockets in the past months on vacation and then was sick. In any case though, I heard that they may be limiting how often they give MKs to customers going forward and the SO MK will count as one given to you so I don't know if you will get one in the next few months, although this may not apply to you given your spend. Also, I have seen that Madison sometimes count an SO request as a wishlist fulfilled that year so your current outstanding wishlist may not be fulfilled now, esp since it seems you submitted your SO request earlier this year. And if we do have the same SA, she says it is ok to follow up with her multiple times over text if she does not respond because she does not respond if she is busy, etc.

Thank you! This is super helpful. I just private messaged you the name of my SA if you are comfortable sharing!

 

[yoghurt711]

My SA will be on vacation the next time I’m in town and able to visit the store. He has told me that the GM of the store is expecting me and can help me with whatever I may need (communicated via text and ended with a wink 😉 emoji which I’m trying not to read into too much!)

Question: have any of you ever been offered a QB by the store manager instead of your SA?

Sounds positive! Keep us posted on what you get!

 

[hbr]

Sounds positive! Keep us posted on what you get!

Thanks! Will do! Keeping my expectations very low

 

[JLO1]

I am curious how others get their QB. Do you ask along the way - and/or do you ever ask for a QB? I am lucky that I do like the merchandise in every catagory so I spend - then my SA asks me what is on my wishlist and then I usually get what is on it. I pretty much do 1 bag at a time and pretty conservative asks. I personally don't ask for a QB. How does the SA know when they should ask me - is my account reviewed by the manager? Last question - is a client entitled to 2 QB's a year regardless if they spend (I know this is a dumb and annoying question) but I thought of it today.