Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[27.F.121]

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[fice16]

I think the H game is getting a little too excessive. Not able to offer a client a picotin 18 after her spending over USD10k (from luvbagsandpups's post)? That's too much.
I personally don't like to be taken advantage of and just want to buy whatever I like whenever I like. Recently, I don't feel quite right with the H game. I feel like I am being constantly asked by SA to buy FJ or RTW a piece after another...even I already have FJ/RTW orders pending to be delivered. I am not even asking for anything unusual, just 1 more normal QB. I don't know what's wrong now.
Sorry for my rant, but I just don't feel happy with the current situation and feel like I don't want to be part of it anymore and may not want anymore H items. Shopping is supposed to be fun and make me happy, but I feel like H wants the clients to be obligated for spend after spend...after spend...

 

[smoothsailor]

if this is true it's likely that some resellers may have/have had such relationships; that would explain how they are able to access coveted bags to make available in their shops, and given the current reseller pricing USD 1k is pittance in the scheme of things.

The usd1k kickback is at stores where the SA gets commission on the pre spending. So, it’s pre spending + kickback. U can imagine for stores where SAs r not on commission basis and/or the pre spend ratio is not transparent

 

[smoothsailor]

Yeah and just to be crystal clear H absolutely does not allow things like kickbacks and acts accordingly if found. Cash absolutely falls under that but also gifts of value would be the same idea. If you’ve done any corporate jobs where they make you sit through those boring mandatory HR training, there’s always that section on gifts and bribery. And it includes all the things that you’d see there (cash, gifts of value, favors…) Hence you see advice on here saying if you want to give a gift to your SA to show appreciation, make it not an individual gift (eg food that can be shared by their team) or make it something not of monetary value (eg a handwritten card).

Now that we are gossiping…I know of an SA who quit their job because they got married…to one of their clients lol. (yes there are corporate rules saying they can’t be in contact with clients privately)

I’m sure corporate wise H will say and do the right thing. Let’s just say their quota bag offering mechanism is too complicated, too many parties involved with different self interests.

 

[itsjudicious]

My SA is leaving and got assigned a new SA. I’m also “overdue” per my current SA on a qb. The ones he offered weren’t the ones I wanted (he did try to find something for me). He said I shouldn’t worry and told the new SA my situation and that I’m in good hands. Should I talk to the manager since I’m pretty much 2:1 spend or try to see what my new SA can do? I’m not sure if she’s just going to offer me a qb without spend, I’m guessing I would have to do some spending.

Also, I only have the managers emails, so not sure what’s the best way to talk to them. Or email and ask to meet them in person?

Thanks in advance.

 

[pinksandblues]

My SA is leaving and got assigned a new SA. I’m also “overdue” per my current SA on a qb. The ones he offered weren’t the ones I wanted (he did try to find something for me). He said I shouldn’t worry and told the new SA my situation and that I’m in good hands. Should I talk to the manager since I’m pretty much 2:1 spend or try to see what my new SA can do? I’m not sure if she’s just going to offer me a qb without spend, I’m guessing I would have to do some spending.

Also, I only have the managers emails, so not sure what’s the best way to talk to them. Or email and ask to meet them in person?

Thanks in advance.

I would trust your current SA. Sounds like he tried to reassure you already. You’ll be in good hands!

 

[itsjudicious]

I would trust your current SA. Sounds like he tried to reassure you already. You’ll be in good hands!

Yes he kept saying “don’t worry, seriously don’t worry and that I put you with a SA I really trust”. But can’t help but to worry bc he also put a lot of other clients with this SA. And I already have 2:1 spend so yea…

 

[justdennis84]

i can only imagine how frustrating this must feel, sorry that you are in this situation.

I agree with pinksandblues. That your previous SA offered you some QBs is a good sign that he likes and appreciates you. So that makes him automatically more trustworthy with handling you over and explaining your situation properly.

For me it feels like the only option is to give the new SA a chance and be patient for now. I wouldn’t call the SM. Imagine your new SA is fully invested to get a QB for you and just out of the blue, he has a conversation with his SM, learning that you talked to them. Could make it a lot worse.

But this is all just my opinion of course. Hope it turns out very positive for you, no matter what decision you make.

 

[Bdbunny]

My SA is leaving and got assigned a new SA. I’m also “overdue” per my current SA on a qb. The ones he offered weren’t the ones I wanted (he did try to find something for me). He said I shouldn’t worry and told the new SA my situation and that I’m in good hands. Should I talk to the manager since I’m pretty much 2:1 spend or try to see what my new SA can do? I’m not sure if she’s just going to offer me a qb without spend, I’m guessing I would have to do some spending.

Also, I only have the managers emails, so not sure what’s the best way to talk to them. Or email and ask to meet them in person?

Thanks in advance.

Hi, something similar happened to me and unfortunately for me it was not a great transition. I was up for a QB right before my first SA was let go. She told me she handed me over to another SA who was her good friend at the store and filled her in on my status and reassured me that this new SA would take good care of me. I was really naive at the time and expected things / “my journey” to pick up right where it left off with my first SA. I figured I would have to get to know the new SA first and I went in regularly and of course did my usual purchasing and it seemed like we got along well. I expected my next QB to come quickly since I was already up for one but it never came. I had spent upwards of 7x+ by this time and still nothing. Not only that, this SA was not as responsive as my first SA, didnt text me when new stuff came in like my old one, and even when I asked her if anything new came in, her response was “no, not really.” There were a few other things that happened I was very unhappy with. Earlier on in the transition I had spoken with the SM about my concerns and she also reassured me that nothing would change. Anyways the long and short of it is that I finally got so fed up, I left that boutique and went to another store where I met a great SA who offered me a B25 within a month of meeting him and with very little purchase history. And he is still very good to us. So in the end I guess it worked out for me, just not at the boutique I started off with lol.

My advice would be to be mentally prepared to “start over” with this new SA. Yes, your purchase history stays with you at the boutique but the SA still has to go to the SM with a bag offer for you, so you still have to build that relationship with the new SA. I don’t mean “relationship” as a euphemism for solely spend either. I actually mean you and your new SA have to get to know each other and that will take time (and $$ of course). Fingers crossed that it’s a smooth and easy transition for you! Who knows, maybe you will get along better with your new SA and you will get your offer very soon! This was just my experience.

 

[FrenchNewbie]

I finally got so fed up, I left that boutique and went to another store where I met a great SA who offered me a B25 within a month of meeting him and with very little purchase history. And he is still very good to us. So in the end I guess it worked out for me, just not at the boutique I started off with lol.

My advice would be to be mentally prepared to “start over” with this new SA. Yes, your purchase history stays with you at the boutique but the SA still has to go to the SM with a bag offer for you, so you still have to build that relationship with the new SA. I don’t mean “relationship” as a euphemism for solely spend either. I actually mean you and your new SA have to get to know each other and that will take time (and $$ of course). Fingers crossed that it’s a smooth and easy transition for you! Who knows, maybe you will get along better with your new SA and you will get your offer very soon! This was just my experience.

@Bdbunny So happy it worked out for you in the end.

And this is very good advice!
I had something similar happen to me where I was not "clicking" with my former SA...no rudeness, but she just felt dead.

I asked her to switch me over to someone else who had more time & would be able to pay me more attention (yes I told her those words). I totally expected to have to start over and make an uphilll batte with the SA. But when I met my new SA, we clicked very well and I felt "heard" and "appreciated". We got to know each other and developed a more organic relationship.

I was offered my QB relatively quickly after we met.

 

[itsjudicious]

Hi, something similar happened to me and unfortunately for me it was not a great transition. I was up for a QB right before my first SA was let go. She told me she handed me over to another SA who was her good friend at the store and filled her in on my status and reassured me that this new SA would take good care of me. I was really naive at the time and expected things / “my journey” to pick up right where it left off with my first SA. I figured I would have to get to know the new SA first and I went in regularly and of course did my usual purchasing and it seemed like we got along well. I expected my next QB to come quickly since I was already up for one but it never came. I had spent upwards of 7x+ by this time and still nothing. Not only that, this SA was not as responsive as my first SA, didnt text me when new stuff came in like my old one, and even when I asked her if anything new came in, her response was “no, not really.” There were a few other things that happened I was very unhappy with. Earlier on in the transition I had spoken with the SM about my concerns and she also reassured me that nothing would change. Anyways the long and short of it is that I finally got so fed up, I left that boutique and went to another store where I met a great SA who offered me a B25 within a month of meeting him and with very little purchase history. And he is still very good to us. So in the end I guess it worked out for me, just not at the boutique I started off with lol.

My advice would be to be mentally prepared to “start over” with this new SA. Yes, your purchase history stays with you at the boutique but the SA still has to go to the SM with a bag offer for you, so you still have to build that relationship with the new SA. I don’t mean “relationship” as a euphemism for solely spend either. I actually mean you and your new SA have to get to know each other and that will take time (and $$ of course). Fingers crossed that it’s a smooth and easy transition for you! Who knows, maybe you will get along better with your new SA and you will get your offer very soon! This was just my experience.

That’s what I was a bit worried about. My old SA constantly said “seriously I don’t want you to worry”, but I can’t help but to worry. During the intro, the new SA asked do you come often on Fridays? And the old SA said, oh she doesn’t come in often, we do more text orders, and the new SA seemed a bit surprised. So I’m assuming the new SA prefer her clients coming in.

A lot of clients went to this new SA too, so I can imagine it being tricky and more competitive.

Did you talk to the SM about your situation or you just wanted to leave to another store?

 

[itsjudicious]

@Bdbunny So happy it worked out for you in the end.

And this is very good advice!
I had something similar happen to me where I was not "clicking" with my former SA...no rudeness, but she just felt dead.

I asked her to switch me over to someone else who had more time & would be able to pay me more attention (yes I told her those words). I totally expected to have to start over and make an uphilll batte with the SA. But when I met my new SA, we clicked very well and I felt "heard" and "appreciated". We got to know each other and developed a more organic relationship.

I was offered my QB relatively quickly after we met.

I’m not sure what goes into how SA gives clients to other SA, but my old SA mentioned this new SA I just transferred to was his referral and he fully trust this new SA. She’s only been with the company maybe a year now. Just worried about clicking, I had another SA before and we didn’t click at all so I went to my current (who’s leaving) SA and he was the best. I rarely went to the store, did all my purchases on text and he still offered me qb, he’s really responsive and I’m so sad he’s leaving.

 

[peonies13]

I know this has been discussed elsewhere but for the life of me I cannot find the original post I’m thinking of which addresses this… so I’m just posting a new thread

Can y’all kindly remind me how one shops at two boutiques regularly without upsetting the original SA relationship? I’m bicoastal so I would like to start a relationship with a second SA in NYC (in addition to my west coast SA) so that I have flexibility to shop in both of my home locations but obviously I don’t want to mess anything up with my west coast SA.

Also, and how does one shop as a traveler/tourist while on vacation without messing up the home SA relationships?

 

[maxroxxherhandbags]

I know this has been discussed elsewhere but for the life of me I cannot find the original post I’m thinking of which addresses this… so I’m just posting a new thread

Can y’all kindly remind me how one shops at two boutiques regularly without upsetting the original SA relationship? I’m bicoastal so I would like to start a relationship with a second SA in NYC (in addition to my west coast SA) so that I have flexibility to shop in both of my home locations but obviously I don’t want to mess anything up with my west coast SA.

Also, and how does one shop as a traveler/tourist while on vacation without messing up the home SA relationships?

Perhaps post this in the 'Relationships' thread?

 

[Bdbunny]

That’s what I was a bit worried about. My old SA constantly said “seriously I don’t want you to worry”, but I can’t help but to worry. During the intro, the new SA asked do you come often on Fridays? And the old SA said, oh she doesn’t come in often, we do more text orders, and the new SA seemed a bit surprised. So I’m assuming the new SA prefer her clients coming in.

A lot of clients went to this new SA too, so I can imagine it being tricky and more competitive.

Did you talk to the SM about your situation or you just wanted to leave to another store?

I did speak to the SM but it didn’t help matters. I decided it just wasn’t worth the stress it was causing me so I went to another boutique. I know that’s not possible for a lot of people who don’t live in an area with multiple stores.

I think you just have to see how it goes and hope for the best. And don’t stress yourself out too much because there will be an adjustment period, and you could also switch SAs again. And of course it could work out better for you!

Apparently there’s a lot of movement in this industry (my new SA also got transferred to another store and another SM who I really liked also got transferred), so this may not be the last time …