Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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#7,940
justdennis84 said:
i can only imagine how frustrating this must feel, sorry that you are in this situation.

I agree with pinksandblues. That your previous SA offered you some QBs is a good sign that he likes and appreciates you. So that makes him automatically more trustworthy with handling you over and explaining your situation properly.

For me it feels like the only option is to give the new SA a chance and be patient for now. I wouldn’t call the SM. Imagine your new SA is fully invested to get a QB for you and just out of the blue, he has a conversation with his SM, learning that you talked to them. Could make it a lot worse.

But this is all just my opinion of course. Hope it turns out very positive for you, no matter what decision you make.
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I hope my new SA is invested in getting me a new qb. Although I know she has a lot of new clients who are waiting for their qb too. It’s just a sticky situation to be in. I also have a lot of things in order too, and usually my SA would text me when it arrives in the store. Just hope the new SA would do the same. I kind of regret not taking one of the offers now though it wasn’t exactly what I asked for, but I knew this would become stressful.
 
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#7,942
Bdbunny said:
I did speak to the SM but it didn’t help matters. I decided it just wasn’t worth the stress it was causing me so I went to another boutique. I know that’s not possible for a lot of people who don’t live in an area with multiple stores.

I think you just have to see how it goes and hope for the best. And don’t stress yourself out too much because there will be an adjustment period, and you could also switch SAs again. And of course it could work out better for you!

Apparently there’s a lot of movement in this industry (my new SA also got transferred to another store and another SM who I really liked also got transferred), so this may not be the last time …
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Do you mind me asking if the new store/SA questioned you about store loyalty? Like if they ask why you’re not with your previous store after looking at your profile, etc. I’m curious because I did see some people say that there are stores that like loyalty to their location and if they see you purchasing from other stores then they’re more hesitant to offer anything. I’m debating as well of going to another store and starting over or even starting a profile in Paris.
 
#7,943
shopinlovet said:
Do you mind me asking if the new store/SA questioned you about store loyalty? Like if they ask why you’re not with your previous store after looking at your profile, etc. I’m curious because I did see some people say that there are stores that like loyalty to their location and if they see you purchasing from other stores then they’re more hesitant to offer anything. I’m debating as well of going to another store and starting over or even starting a profile in Paris.
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I told them I wasn’t happy with my experience at my previous store and I was looking for a new home store. They were very understanding and very welcoming. It’s been a much happier experience. The new boutique also has more special events so it’s more fun too.
 
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#7,944
Bdbunny said:
I told them I wasn’t happy with my experience at my previous store and I was looking for a new home store. They were very understanding and very welcoming. It’s been a much happier experience. The new boutique also has more special events so it’s more fun too.
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Omg that’s amazing! So happy for you and I hope you get the bag of dreams soon :) Thank you for sharing!
 
#7,947
itsjudicious said:
I’m not sure what goes into how SA gives clients to other SA, but my old SA mentioned this new SA I just transferred to was his referral and he fully trust this new SA. She’s only been with the company maybe a year now. Just worried about clicking, I had another SA before and we didn’t click at all so I went to my current (who’s leaving) SA and he was the best. I rarely went to the store, did all my purchases on text and he still offered me qb, he’s really responsive and I’m so sad he’s leaving.
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Yeah I went through a few SA's before I found the right "fit".

Just be respectful, responsive, humble, and honest...and if you don't find you are getting the same in return (or if you feel you are just a fincial transaction to them); then move on.

No need to feed their pockets if they can't appreciate you as a valued client.
 
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#7,948
FrenchNewbie said:
@Bdbunny So happy it worked out for you in the end.

And this is very good advice!
I had something similar happen to me where I was not "clicking" with my former SA...no rudeness, but she just felt dead.

I asked her to switch me over to someone else who had more time & would be able to pay me more attention (yes I told her those words). I totally expected to have to start over and make an uphilll batte with the SA. But when I met my new SA, we clicked very well and I felt "heard" and "appreciated". We got to know each other and developed a more organic relationship.

I was offered my QB relatively quickly after we met.
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What a cool way to change SA in the same store. An honest and bold way l’ve not heard of before
 
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#7,949
When my previous SA retired l specifically asked to be transferred to an SA with not so many clients (yes, l was relatively new to H then and was naive). She laughed. The new SA was a relatively new H SA but that worked out in my favour because he was enthusiastic and less shrewd (imo) than my previous SA. It helped that we clicked. Even so, l felt a need to spend with the new SA to show my appreciation for him, not substantially much, but not twillies only either. As l got to know him better l know he probably would have advocated for my QB even without extra spend. But that is how H relationship is maintained imo, firstly through spend and then the other things like chemistry and friendship to follow
 
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#7,950
horselove said:
When my previous SA retired l specifically asked to be transferred to an SA with not so many clients (yes, l was relatively new to H then and was naive). She laughed. The new SA was a relatively new H SA but that worked out in my favour because he was enthusiastic and less shrewd (imo) than my previous SA. It helped that we clicked. Even so, l felt a need to spend with the new SA to show my appreciation for him, not substantially much, but not twillies only either. As l got to know him better l know he probably would have advocated for my QB even without extra spend. But that is how H relationship is maintained imo, firstly through spend and then the other things like chemistry and friendship to follow
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That's good for you.. My previous SA left and I was transferred to another SA, exact opposite of my previous one. My previous SA told me to take my time to enjoy my purchases, tells me when she thinks certain things don't looks time, told me not to rush to get the pre-spend and best of all, the pre-spend is reasonable at 1.2. I really enjoyed having small talk with her too.
With my current SA, don't feel valued at all, just feel like a money tree to my SA. Am tempted to switch stores, but I'm so scared of getting the same type of SA..=(
 
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